Spocket ‑ US & EU Dropshipping , 5,155 reviews

I used Spocket for over a year on the unicorn plan connected to a Shopfiy store. For us, some orders get processed fast, with no issues BUT too many don't. The main issue are the Sellers on the platform. Sellers don't seem to keep their inventory up to date. As a result, orders we receive end up not getting fulfilled in one way or another. Also, response time from Sellers is very slow which mean's customers have to wait for a long time only to get a response that item is not available! Spocket support is there (which is good) but they too must wait for Seller and can't do much other than wait. Sometime Seller cancels order without any reason! Also, when the sync is lost between Spocket and Shopify, it leaves inventory info inaccurate on Shopify. There don't have a tool to fix this.

I hope Spocket cleans up and kicks the slow responding Sellers off the platform very soon and addresses the Sync issue otherwise I will stop using them. I am not waiting for them and looking to find a better platform.

OJ Songsong from CS was so helpful and answered all my annoying questions very fast... Now lets wait for sales to come through

I love Spocket because they give me real time updates on inventory, fast shipping, and wide variety of products related to my store.

OJ Helped me a lot. He explained to me in detail and in a way that I could understand. It gets pretty confusing and I appreciate the transparency.
He was awesome.

My experience with Spocket - US & EU Dropshipping has been transformative for my e-commerce business, largely due to its standout features that cater specifically to the needs of modern entrepreneurs. The platform's ability to filter products from U.S. and EU supplier warehouses significantly reduced shipping times, a key factor in boosting customer satisfaction and conversion rates. This focus on rapid delivery aligns perfectly with consumer expectations for quick and efficient service, setting my store apart in a competitive market.

Additionally, Spocket's support team has been a pillar of strength; their responsiveness and effectiveness in handling inquiries and resolving issues have been invaluable. This high level of support not only eases operational stress but also allows me to concentrate on growth and customer engagement.

A defining attribute of Spocket is its curated selection of high-quality products. This careful vetting process ensures that I'm offering my customers items that are not just fast to deliver but also meet a high standard of quality, fostering trust and loyalty among my customer base.

The platform's seamless integration with major e-commerce systems like Shopify and WooCommerce has been a game-changer, simplifying the technical aspects of managing an online store. This ease of integration allows me to focus more on strategic activities like marketing and brand development rather than being bogged down by technical challenges.

In summary, Spocket has been instrumental in elevating my e-commerce business through its emphasis on quick shipping, exceptional support, quality product selection, and easy integration with e-commerce platforms. It stands as a valuable tool for any entrepreneur looking to thrive in the fast-paced online retail environment.

Its been great so far! Great customer service and it is helping me continue to use Tik Tok shop as they have US based products and low shipping times. A little Pricey but I think its going to be worth it in the long run

Spocket is great. I have a Jewelry Store with lots of varienats . with other Dropshippers this would contribut to your product limit, but with Spocket it does nit meaning I can import lots of products with not extra cost

This company should screen their suppliers more with certain parameters that they need to get back with a Spocket about shipping and inventory within 24 hours. Small businesses rely on Spocket to upload inventory to their website. When inventories and suppliers are not vetted properly, it causes delays in product And lost customers and profit. More attention should be made toward having one customer service rep or two assigned to each client like me.

prices are a little high but the service is great and platform works well. John, Prinz, Leah and the other customer service representatives do a fantastic job!

So far it has been a good experience and I have no major complaints. I had some questions and customer support was excellent, OJ Songsong stayed with it until the question was resolved and his follow up was much appreciated. I am still stocking my store and haven't launched yet so I will update again after that.