Spocket ‑ Dropshipping ‑ US&EU

Most of my sales have been from Spocket suppliers. The selection is large and they always add new vendors. They carry many trendy and popular items.
I have had excellent customer service from their team, especially Eleanor.

I used Spocket for over a year on the unicorn plan connected to a Shopfiy store. For us, some orders get processed fast, with no issues BUT too many don't. The main issue are the Sellers on the platform. Sellers don't seem to keep their inventory up to date. As a result, orders we receive end up not getting fulfilled in one way or another. Also, response time from Sellers is very slow which mean's customers have to wait for a long time only to get a response that item is not available! Spocket support is there (which is good) but they too must wait for Seller and can't do much other than wait. Sometime Seller cancels order without any reason! Also, when the sync is lost between Spocket and Shopify, it leaves inventory info inaccurate on Shopify. There don't have a tool to fix this.

I hope Spocket cleans up and kicks the slow responding Sellers off the platform very soon and addresses the Sync issue otherwise I will stop using them. I am not waiting for them and looking to find a better platform.

I love Spocket because they give me real time updates on inventory, fast shipping, and wide variety of products related to my store.

OJ Songsong from CS was so helpful and answered all my annoying questions very fast... Now lets wait for sales to come through

OJ Helped me a lot. He explained to me in detail and in a way that I could understand. It gets pretty confusing and I appreciate the transparency.
He was awesome.