Spocket: US & EU Dropshipping

Hi there, and thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced and that our support didn’t meet your expectations. This is not the experience we want for any of our customers.

Our team has been actively improving stability and performance, and we understand how frustrating repeated troubleshooting steps—like reinstalling—can be. We’d really like the chance to take a closer, more personalized look at what happened in your case and make things right.

If you’re open to it, please reach out to us directly with your store details so we can review your past tickets, address any unresolved issues, and see what we can do to regain your trust. Your time and investment matter to us, and we appreciate the opportunity to improve. - Eleanor

Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this situation caused. What you described is not the level of reliability or responsiveness we aim to provide, and I understand how damaging long delays can be—especially when you’re trying to get a new store off the ground.

The delay with the supplier’s account verification and the lack of timely updates clearly created an unacceptable roadblock. While we did continue to follow up with the supplier, it’s clear that the process took far too long and left you without the ability to move forward. That’s on us, and we sincerely apologize for the impact this had on your launch timeline.

Regarding your refund request, I’m sorry that experience also added to your frustration. We never want a customer to feel they’ve paid for a service they couldn’t properly use. If you’re open to it, we’d like to review your case again to ensure it was handled correctly and to see what we can do to make this right.

Our team is actively working on improving supplier responsiveness, internal follow-up systems, and support resolution time so situations like this don’t happen again.

Please feel free to reach out to us directly at support@spocket.co with your ticket number so we can take another look and assist you further. We genuinely appreciate your feedback—it helps us improve.

Wishing you the best in your business journey, and thank you again for giving us the opportunity to listen and learn from your experience.- Eleanor

Thank you for taking the time to share your experience — we’re truly sorry to hear that your trial with Spocket didn’t go as expected.

We understand how frustrating unexpected charges can be, especially when your intention was to explore the app briefly. While uninstalling an app on Shopify does not automatically cancel the associated subscription with all apps (including Spocket), we recognize that this may not have been clear, and we’re actively working to improve how this information is communicated during the signup and trial period.

We also apologize for the delays and miscommunication you encountered with our support team. That’s not the experience we want for any of our users. Your feedback is being taken seriously, and we’re reviewing this internally to ensure we handle similar situations with more clarity and urgency in the future.

Our team has already been in touch regarding a resolution, and we remain committed to working with you toward a fair outcome. If there's anything else you'd like us to review or clarify, please feel free to respond directly to the ongoing support thread, and we’ll make sure it gets the proper attention.