Spocket ‑ 美國與歐洲聯盟代發貨

Make sure you are aware of this app. Customer service and cancellation systems are broken. I don't understand how they got over four-star reviews.

In February, I joined the annual plan as they advertised EU or US products. But they have cheap products that are mostly made in China. So I want to cancel the membership and refund my money. In the beginning, they said they would email me back with the resolution. However, there was no response for more than 10 days even though I emailed several times after that.

So I filed a claim with Paypal through their website but was disappointed the case was resolved in the seller's favor.

As a result, they canceled my annual membership and kept the money. So I emailed Spocket that since they didn't refund the money my account should be active until the annual membership period. My request was rejected. Despite paying a full year's membership fee, my account was closed. There must be something wrong with their policy. I feel that this is an unfair and unjust decision. I was expecting a refund but instead my account was closed. I hope that Spocket will reconsider their policy and treat all customers fairly.

Easy to use and the products are great.
I would have no problem recommending this to anyone who is looking for new products for their business

I recently had the pleasure of working with Edrielle from Spocket while searching for eco-friendly products for our online store. I cannot praise her enough for her outstanding support and assistance throughout the process.

Edrielle was incredibly knowledgeable, resourceful, and patient in helping us find the perfect products that align with our sustainability values. Her quick responses and keen attention to detail made our collaboration a truly enjoyable experience.

Thanks to Edrielle's exceptional guidance, we were able to curate a fantastic range of eco-friendly items for our store. We are thrilled with the results and look forward to working with Edrielle and Spocket in the future. If you need assistance with product searching on Spocket, I highly recommend reaching out to Edrielle for top-notch support.

Thank you, Edrielle, for your remarkable service and dedication to helping us grow our sustainable business!