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I am loving this app so far! Would like to see more fonts... Although that may be included in the paid plan. I'm just starting out, so I'm using the free plan. I'm really loving it.
Best print on demand company I have used. Fastest turn around, so far. Easy integrations with Shopify. !t's the only app I have found that could run virtually on auto pilot. Others apps require me to perform more tasks for each order and often have difficulties tracking orders.
anazing app good products intuituve plataform , cant wait to start making orders with you. very good tool
Hello Cttcreationsus,
Thank you for leaving this kind feedback, we're very happy you found the app easy to use, and are looking forward to supporting you and your business.
UPDATE: Still waiting on an order that was placed Jan 18 and has been "in production" since Jan 25. Only getting copy and paste replies from customer service. Even the review reply below is clearly a cut/paste job. Me thinks the company is cutting costs so the employees have also given up and just don't care anymore. Someone reached out to me for a phone call but when I provided times they weren't available for them. I'm not going to chance someone down to give them my business. I just want this one order to be cleared so I can never do business with them again. Tried to cancel the order and they refuse. I already refunded my customer and put my etsy and ebay shops on suspend while I decide what to do. This was a fun side hustle but it's not worth the bull.
ORIGINAL REVIEW: I used to love SPOD. Recently they've been getting slower and the quality is getting worse. Customers have been telling me how the designs are peeling off after a couple of washes (and not intricate small designs but large color blocked designs). Customer service is slow and never takes responsibility for anything. Always an excuse. They are starting to cost me money so I'm just waiting for them to fulfill the last couple of orders (one has been in production for 4 days) and I think I'm done with them.
Hello BravoPapa and Thank You for your review! Recently, SPOD started its migration from two facilities into one. The purpose of the migration was to streamline processes and improve efficiency. Deciding to make this decision would not only improve quality across the board, it will also allow us to create the ultimate merchant experience. Creating a place where merchants love SPOD's service and products are key for us.
Production times are currently between 5 to 7 days, but as the migration is completed, we will see production times return to normal.
On behalf of SPOD, we would like to apologize for your experience and any inconvenience this may have caused you. Thank You for your service and your patience at this time. I want you to know that your concerns have been heard and we care. Your review is greatly appreciated!
I just installed so I'm giving 4 stars. So Far easy to install and i just added my first product. I'll update to 5 stars after I make sure it's working properly.Update!! I really like it ,but its kinda tricky when positioning a design. and i couldn't cover the whole area. And it's been kinda laggy lately. I still gave a 5 star rating because this app has already gotten me a lot more attention.
Hello Eye Zone Usa LLC,
Thank you for leaving this review and for your faith in us. If we can support you in any way with the next steps in using our app, feel free to get in touch at support@spod.com.
Ordered a sample item to test SPOD nearly a month ago. Wasn't ever fulfilled. "Awaiting production" for a month. Contacted support. No response within the day -- Just cancelled the sample order. Just tried writing support again to let them know. We'll see if they respond. I'm sure they'll respond promptly here since it's a public review. Very disappointing experience though after a couple decent experiences. Glad it was just for me and not a customer. Hopefully they didn't charge yet or it refunds automatically.
Hello Beach Day Gifts & More and Thank You for your review! We will always respond to you because we are generally concerned about any issues you may be having. If any orders are waiting for Production over 24 Hours, you should be contacting Customer Service immediately. From my experience, there can be a few issues here such as payment issues, stock issues, account verification required, etc. Because your time line was not very clear, I do not understand if you contacted Customer Service 30 Days ago or more recently. Customer Service usually responds between 24 to 48 Hours of receiving an email.
Regardless of the issue, we want to make it right. Please let me know where I can reach you and I will send an email. Sorry to hear about your experience. Looking forward to hearing from you, Thank You again!
Devastated. Spod had been good for me, worked well. Then today I see they increased the price of hoodies and almost doubled the cost of sending (not sure how they can justify this - did USPS double their postage price!?). Didn't receive any warning so couldn't adjust my listings. Thanks for nothing SPOD. Will probably look to wind this down.
Hi I Got Know How
Thank you for your review.
I'm sorry that the price increase got you by surprise. However, we did communicate that price increase in multiple channels. We sent a newsletter to everyone signed up, we posted it on our Facebook page and Facebook Community and we added an article in our playbook: https://www.spod.com/playbook/news/new-product-prices-and-shipping-rates.
Shipping rates did increase on a global scale. Our shipping rates do not only cover postage but for handling too.
We are aware that low shipping cost is important for our merchants, and we are looking for alternatives to reduce those rates.
Thank you for your understanding.
Sincerely,
SPOD TEAM
Super easy to use. I love that I can upload my unique designs to, ALL-TIME beloved, clothing items and accessories.
Awesome app love it makes designing shirts simple don’t matter if you have your designs or want to use some they have in the app love it
I used this app to help me sell my new home products and i love everything about it. It's very user-friendly and comes with lots of features
Hello Dalia Shirts, Thank You for your review. We are happy that you have found SPOD to help sell all of your new home products and more. Your SPOD Family is here for any additional support that you may need while on your SPOD journey. Wishing you much success!!!