SPOD ‑ Print‑on‑Demand , 리뷰 715개
상세 검색
-
평점별
This company has super fast production times...but that's really all that's good about them. The print quality is usually just mediocre (if that), and their customer service is basically nonexistent. Also, if you need to edit an order, good luck! You can't do it from the app, you need customer service. So basically you just have to disappoint your customer. To top that off, THEY'VE RAISED THEIR PRICES! I'll definitely be using a different company.
Hello Uniquery Studio, Thank You for your review. We are sorry to hear that you are unhappy with the SPOD App. You have some solid concerns that we would love to address with you, if you have time. Please reach out to our Customer Service Team and let them know what we can help with. We would love to get you back on track and working with SPOD again. Looking forward to hearing from you!
We use this app to sell some products, and it works nicely. Easy to use and very user-friendly, great customer service.
Hello SolomonsCloset,
Thank you for taking the time to review our app and services, we're so glad to hear that you are happy with us and with the great work our customer service is doing. Looking forward to working with you in the future!
Ich nutze SPOD um mein Sortiment zu erweitern, allerdings finde ich es suboptimal, dass der Kunde die Bestellung bekommt, ohne einen Hinweis auf meinen Shop. Ich kann weder Logo auf dem Lieferschein ändern, noch den Absender auf dem Paket bestimmen: überall steht Spreadshirt drauf. Daher fürs Branding eher schlecht. Technisch läuft sonst alles sauber & rund.
Hallo FOOTBALL-KING 🏈,
vielen Dank, dass Du Dir die Zeit genommen hast, unsere App zu bewerten. Dass Pakete mit Spreadshirt-Branding verschickt werden, sollte eigentlich nicht mehr passieren, seit wir white label packaging eingeführt haben - dafür möchten wir uns entschuldigen! Wenn nicht schon passiert, melde solche Fälle immer gerne dem Kundendienst, damit wir entsprechend einen Fall mit der Produktion eröffnen können. Eine Personalisierung der Verpackung ist definitiv ein Projekt, welches wir angehen werden, besonders da es sich viele Merchants wünschen. Sobald wir den Service anbieten können, werden wir selbstverständlich alle Merchants informieren.
I am so incredibly disappointed. My first sample order was fine, so I ordered a big $300+ order. SPOD never put my contact information on the package, so when FedEx tried to contact them for duties, they never responded, and the package has been in a holding pattern for 6 weeks. I have now paid the duties and the package is just plain lost. I contacted SPOD about this, and they took no responsibility, and I am now out a significant amount of money, with no merch. Another smaller order did arrive, but it is unsellable. Completely washed out and hideous, not even close to my previous sample order in quality. I am just heartbroken and now have no way to recoup the costs.
Hi Comixque. Thank you for your feedback.
For the washed-out shirt you received, have you contacted our customer service? Send them a picture of your product and we will be able to find a solution for you. support@spod.com.
I'm sorry that you faced some issues with your international parcels. Unfortunately, as we are based in the US, depending on the size of your order, sometimes imports taxes will be applied for that parcel. This is not something we can influence at the moment. We are looking into ways to improve that process, but it is something currently out of our hands.
We apologies for the inconvenience.
Sincerely,
SPOD Team
So far so good! The interface is extremely easy to use and the shopify integration is relatively seamless.
Hello MetalRelic,
Thank you for taking the time to review our app, we're happy that things are working out well so far and hope that we will be able to meet your expectations also in the future.
When ordering the samples, it is sooo hard to get an update on where they are. I've been waiting 2 weeks now and still I can't get any update to the whereabouts. It's of course holding me up because I can't really begin until I've seen the products. Terrible
Hi Cotton Sandy,
I'm sorry you are having problems tracking your order. I can see that it is being processed at the customs and should be sent to you soon. If you still haven't received it by next week, please contact or customer service again, so we can refund it to you.
Thank you for your understanding and patience.
Love the app so far.
Integration wasn't too hard.
COGs are good.
And the turn around time from order to the item being sent out is great. Just waiting to see how the print looks on my first test order
The app has worked really great so far. very pleased with the fluidity and integration. I'm glad I found it.
Hello Red Clover Coffee,
Thank you for leaving this awesome review, we're so happy to hear that you find our app user friendly and to be part of your business
I bought some samples because I have my online store, and the sizes that were supposed to be XL run as M or SMAL sizes, and I contacted SPOD and I explained the problem and they do not want to solve the situation of the product, when they have to take responsibility too, imagine that a client buys a product in my online store and has the same problem as me, so what will happen to my client? They are supposed to solve the problem with their manufacture or whoever prints the product for them. Because I have proof that the products do not work for me. Everyone here has to have a responsibility and guarantee that customers receive a quality product and their problem can be solved. I believe a lot in customer service because I have worked all my life serving people, and if people pay their money they deserve to have good treatment and consideration if they buy a product in poor condition, they have the rights to claim. I am very disappointed with SPOD, how a company can raise its score if the client is not treated fairly.
为什么不能让我的客户去设计为什么不能让为什么不能让我的客户去设计为什么不能让我的客户去设计为什么不能让我的客户去设计为什么不能让我的客户去设计为什么不能让我的客户去设计为什么不能让我的客户去设计为什么不能让我的客户去设计为什么不能让我的客户去设计为什么不能让我的客户去设计为什么不能让我的客户去设计我的客户去设计为什么不能让我的客户去设计为什么不能让我的客户去设计为什么不能让我的客户去设计为什么不能让我的客户去设计为什么不能让我的客户去设计为什么不能让我的客户去设计为什么不能让我的客户去设计为什么不能让我的客户去设计