SPOD ‑ Print‑on‑Demand , 715 則評價
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amazing. less hassle, makes it easy for the shopper and the seller. amazing. less hassle, makes it easy for the shopper and the seller
Thank you for the kind words. We are happy to have you with us!
Kind regards
Robert from SPOD
I sent the ticket but I have not seen a reply. I can't handle big orders and no one will support me.
Hello Etsy Store,
We're sorry to hear that you're unhappy with our services but please be fair and truthful in your assessment of it: I've had a look at your conversations with our customer service and you usually received answers within 24 hours or your enquiry, unless there was a weekend when our support team is not in the office.
Please make sure that our replies to you are not routed to your spam folder. Thank you.
so easy to use, love it.
There are some products that I will love if they offered but no mater.
it rocks.
I'm living it.
Hi bible Quote,
Thanks for the feedback, we would love to hear what products you would like to see. Just let us know which products you would like to see!
So far so good! I really like that I can add my designs and successfully and they look really good! It was easy to sync the app with my store!
Hello salea dean 2,
Thank you so much for leaving your feedback. We're happy that you find our app easy to use and look forward to being part of your business.
I've been using this app for about a year and for the most part it was a good experience. I have 3 different businesses and have 3 different accounts, including one attached to a Shopify store. We've ordered around 100 tees, totes, and other products. We've had some inconsistent print quality issues with totes and shirts. But the most frustrating thing is that since their latest update their site won't take any of my credit cards or debit cards for payment. Citibank, Capital One, US Bank , Paypal - I've tried nine different cards and nothing is working in any of my accounts. This problem has been going on for over a week and I have several t-shirt orders waiting to be placed and this problem has not been rectified in spite of several conversations with customer service. I've enjoyed how easy SPOD is to use and hate that I am going to have to find another service to use due to the payment issues I'm suddenly having.
Hello,
Thank you for this complete and detailed review. I'm sorry to hear about your problems with your credit card validation. Indeed, the world of eCommerce is experiencing a growing number of frauds and to protect both ourselves and those who work with us, we have had to increase our level of security. The validation of payment methods is therefore much stricter.
Concerning your situation, I was able to find your merchant file with this email address as the main reference: print@copyandship.net
To help you authenticate your payment method, can you send an email from this address to msta@spreadshirt.net mentioning your issue as well as your profile info and confirming that it is indeed the email address that you use for your print on demand business. We might be able to unlock the situation then.
Sincerely yours,
Your SPOD Team
EDIT: Customer service unresponsive to email. If you call, they'll answer, but they'll tell you they're unable to take care of pretty much anything over the phone and that you should email. It's a never ending loop of not being able to access the services they promise to provide.
I've been using SPOD for a little over a year. In the last month, their production times have increased significantly (orders will sit for a week before printing) and their customer service response time has dropped as well (one of my inquiries never even got a response). Seems like something on the back end isn't working. I'll be looking for a new POD provider asap. :/
Hi Arrows Aim Greenhouse & Supply Co.
Thank you for that honest feedback. This is definitely not the kind of experience we want you to have with us. Our production time hasn't increased since a year ago, but the problem could be related to something else in your account or with the order itself.
I would love to help you out personally, to make sure we can resolve any issues there may be. I will contact you per email.
Sincerely
Jean-Michel from SPOD
Really appreciated how easy it was to use the app as well as the many different variations and products available. The quick turnaround & production time is what initiated my switch from Printful. However, I really wish the print area on the products was much bigger.
Hi DbS Apparel Store,
Thanks for the feedback. Our 3 day production time right now is certainly a lot faster than any of our competitors. We are glad to hear you made the switch. We will certainly take your feedback onboard regarding the print area size.
Super negative experience with SPOD, Did a samples order 2 months ago, and it never showed up. Yesterday contacted them for a refund since it is clearly lost and the tracking they gave me doesn't return any information in my country's post system. Their answer was they won't refund it since it has arrived in my country over a month ago. Just be aware of how things work with them... Won't ever trust my client's orders to anyone who's acting like this, and will never work with them again.
Hello Rasika Designs,
We're very sorry to hear that you had such bad experiences with us. Indeed, we can only offer tracking for international Express shipping, not for the standard shipping, and in cases such as yours, parcels almost always get delayed at the customs department of the shipping country. We understand your frustration that we as the fulfiller cannot refund for the potential failures on behalf of the shipper. Of course, we will be taking your feedback into consideration, hoping to improve our services. All the best for you and your enterprise!
easy and nice I like it ..
very nice..
it easy app to design a good t shirt..
thanks.................
Good products ordered samples and happy with them. Looking forward to some happy customer feedback!
Hello N10Coffee,
Thank you for taking the time and leaving your very kind review, we're so glad to hear that you have been happy with us so far and look forward to supporting you and your business in the future!