SPOD ‑ Print‑on‑Demand , 721 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its ease of use, simple setup, and seamless Shopify integration. They find the product creation process intuitive, with a broad selection of products and designs. Quick production and shipping times, responsive customer service, and high-quality products are also valued. Merchants commend the customer customization tool and competitive pricing, along with the app's commitment to sustainability.
Refine
-
By rating
terribly slow shipping!
The support told me that orders from America to Germany take about 10 days.
Customer has been waiting for his package for 20 days!
Can't recommend SPOD, even shipping from China to Germany is faster!
Hi Myshirt.de,
Thank you for your review. We are sorry that you experience such long shipping times. Unfortunately we can't control FedEx or the customs process.
But just to get the timing in order:
* The order was placed on Jan 24th
* The order was paid by you on Jan 28th.
* After that we produced and shipped the order on Jan 29th (in under 24 hours)!
So, the order is on caught with the shipping provider for unfortunate 9 working days but not for 20!
Kind regards
Robert from SPOD
Fast shipping but colors look faded and quality of shirt seem cheap....also dislike strong vinegar chemical smell on all my samples.
I tried out SPOD for on demand printing for mugs. While the sample colors and logo were perfect, the mug had black ink printed on that was not a part of the design. I am not sure how this passed quality check, as the black marks definitely stand out. Very disappointed in the mug I recieved.
Hi, Barnyard Mugs,
Sorry that you received a product that was not printed correctly. Please contact our customer service (support@spod.com) and send them a picture of the mug, so we can offer you a refund.
Thank you very much for your understanding.
Perfect for a beginner lots of combination thousands of possibilities to create a perfect design i like it.
I like the ease of designing my products. I have tried to place two sample orders, but have been unable to do so. I have reached out to customer service multiple times on each order. The second sample order I have reached out 3 times with no response. If I cannot get a response on a sample order, why should I continue to use SPOD for my business?
Hello SLP Sippy Cups and More,
Thank you for your honest feedback, we're sorry to hear that you had such problems with the sample orders and with reaching customer sercive. At the moment, it can take up to 4 business days for our colleagues to get back to requests since we still have a very high intake of emails and calls every day. We try to be transparent about this in our designated update page: https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article
Also, I could see that after the two sample orders that didn't work out, the customer orders shipped already and you have a new sample order from yesterday that is already being produced. It seems that you are still willing to be using our services, so we hope this cooperation will work better from now on.
its awesome so far..................................................................................
I like how easy it is to use this app but I really hate that the items I want are always either low in stock or not in stock at all. For example, a pink hoodie would have only 10 of size large in stock but nothing else so I can't sell anything.
So far I am enjoying it - it is taking some time to get used to all the features but it is working out pretty good so far. Thanks
Was really excited to use SPOD but just had to pull the plug. Everything was straight forward and had no issues setting up but after getting my samples, I'm really disappointed in the print quality, etc. I really hope they consider implementing a better product designing process that lets you know if your image file meets their standards like other POD options do. My files were all really large resolution, high DPI, etc. yet they don't look good at all. Some of the colors just look bad. And one shirt had stuff on it that I had to wash to get off. I can't sell these designs to customers -- looks super cheap. Don't recommend them, currently.
Hi Vista Blvd,
Thanks for leaving the honest feedback, we are sorry to hear that your experience was not what you expected.
We will reach out to you and try and see what went wrong with the print of your images.
As for the t-shirt that you have to wash, it sounds to us like there was some pre-treatment on the product. This is required to make the ink stick to the t-shirt, and it can be sometimes it is somewhat visible on the product. A wash will remove the pre-treatment as you stated, unfortunately due to the nature of print-on-demand we cannot wash the products as well after printing them, this will lead to longer production times and additional costs for your business.
App gave a 400 error repeatedly and needed to be uninstalled/reinstalled before I could use it. After creating an account I was able to place an order for a sample product, but I received an email from SPOD a few days later requesting a government photo ID claiming my account could be fraudulent. Customer service failed to reply to my email questioning the need for a photo ID in order to have a sample shirt printed. Also has by far the most expensive apparel shipping costs of the companies we've considered so far ($6.35 for one t-shirt).
Hello Fulcrum Dawn,
Thank you for taking the time to review our app, although we're very sorry to hear you've not been happy with our services. Customer Service will always try and get back to you within 24 hours, however, they are not in the office on weekends and public holidays (they are based in Germany).
Concerning the request of an identification document, you might find our privacy policy helpful: https://faq.spod.com/hc/en-us/articles/360020572720-Privacy-Policy- Under 'Odering from SPOD' you can read up on the matter.