Eye Zone Usa LLC
I just installed so I'm giving 4 stars. So Far easy to install and i just added my first product. I'll update to 5 stars after I make sure it's working properly.
Hello Eye Zone Usa LLC,
Thank you for leaving this review and for your faith in us. If we can support you in any way with the next steps in using our app, feel free to get in touch at email@example.com.
i really like the simplicity of how to use the App. The designs are cool and current . would definitely recommend
Hello Rabbit Bay,
Thank you for giving us feedback, it's good to hear that the app works for you and your business. If you have any further thoughts on how we can improve our services, feel free to drop us a line at firstname.lastname@example.org. Thank you!
I think you need to add more products to your catalog for instance Phone cases and more, also the shipping rate isn't well configurated and at the highest price compared to other solutions. in mean phases, the app is very well designed and offers good functionality.
Hello Karimoos Ltd,
Thank you for your feedback and the suggestions. If you have any specific products in mind, feel free to send us an email for email@example.com. Thank you!
Concerning the shipping: we try to of course offer the most competitive prices possible and actually reduced the shipping on orders with 1 and 2 items last year, as this is the cart size of the vast majority of the orders we receive, to offer SPOD users the best price possible. If you want to have a different pricing strategy for your customers, you could consider increasing the product prices to cover for part of the shipping or all of it and then offer the customers free or reduced shipping costs. You can find some helpful insights on the subject in our FAQ: https://faq.spod.com/hc/en-us/articles/360010855433-How-can-I-configure-shipping-cost-in-Shopify-#article.
I love the printing Quality of the products, the fast production time SPOD have, recently I received some samples and I'm in love. Should be better with a better quality Mockup Generator for better look of the product before publishing in the store
We are glad to hear you are impressed by the quality of our prints and the production times. We plan in the future to have more mock ups available. Thanks for the feedback.
I have used this app for almost a year now. Overall it has been good. The print quality is good and the production and shipping times have been up to par for the most part, although it has been pretty bad as of recent. I will also say you guys need to get more stock available for your popular products. It seems like every day you guys are running out of stock on popular shirts and sizes (mainly sizes). How can we consistently sell when you guys can't keep consistent stock? There are some days where i'm trying to sell a product and you guys run out of 4 of the 6 sizes available for that t-shirt. I can't just offer my customers Medium and 3XL shirts (for example). Buy more stock so we can continue selling. I've had to pause ads because of this. So that is a major problem with this app that other POD apps don't have. The customer service is also starting to slack as well. The customer service used to be the best out of all of the POD apps. Can't really say that now... Started off strong just hope you guys can get back to how you started off...
Hello Neon Patriot,
We thank you for leaving your honest feedback. Please allow to explain some reasons what is causing your issues right now.
We are experiencing some issues in our supply chain when ordering new stock. Our suppliers cannot guarantee when the next delivery is coming and it is resulting in a few products going out of stock time to time. Our purchasing team is working incredibly hard to find additional and back up suppliers to avoid any stock out issues.
Also, due to SPOD still shipping in near to normal production times, we are seeing a massive influx of businesses switching their products to SPOD. This is leading to a huge amount of questions to our Customer Service team. We are on boarding additional employees to counter the amount of contacts we are receiving.
We hope in the very near future we will be able to go back to our pre-Covid-19 level of service, we are certainly doing the best that is possible right now.
im loving it so far. please make items available all the time. other than that its great and efficient
Thanks for leaving your feedback, we happy to see you find our app efficient for your business. Right now we have some difficulties in the supply chain in getting stock delivered on time, but our purchasing department is working incredibly hard finding additional and back up suppliers. We hope to have these issues solved very soon.
I played around with a few different pod apps but this one was the best. easy to navigate and has great features so you can track everything.
Hi YETHIA unique,
It is great to hear you chose our app, we work hard to provide the best possible usability in all areas of the app. Thanks!
Fur Baby Whims
I really like how easy it is to make up a quick new design with either my own art or theirs. It makes it easy to take a special request from a customer and get it listed right away.
Hi Fur Baby Whims,
Our aim for the app is to be as simple as possible to use, so thanks for leaving the feedback. We are more than happy to be supporting your business grow!
Hello. Your App is great. But. Where doeas the customer can custimze the produkt?
i choosed that the customer can customize the design by himself. but as i wanted to check, i did not found any option to customize the produkt.
Thanks very much for leaving feedback! We reached out to by e-mail to provide further assistance.
K McCaleb Co.
App could be improved by allowing multiple product options for single design just as other platforms such as CustomCat does. Other than that, excellent.
Placed a sample order on Saturday. It was processed & shipped on Monday. Received it Wednesday. Half the time usually taken to receive my products. Quality was exceptional as well. My only change would be to separate white/light from dark fabrics to avoid smearing. Job well done!
Thank you for your feedback. The multiple product options is a hard nut to crack and we did not find a proper solution yet. But we will continue working on this topic.