SPOD ‑ Print‑on‑Demand

i liked spod a lot until recently, they use to have fast production (even though some of the print qualities were low) but i still used them. i use them for most of the designs on my site. My first issue with them is i had a family member order from my site and it was sent to my home address. when i opened the package to send her a pic of the item SPOD DISCOUNT CARDS FELL OUT THE BAG!!! It had their website link and social media on the back with a 20%off discount code on the front.. now this is a major issue with me, i am not sure how many other companies packages they have done this to, but i would not have known if the package was not sent to my home. we pay them out of each order and i believe they are trying to take customers away from us. i sent them an email and the lady said "THIS IS NOT OUR INTENT" So then what is the "INTENT" how would that accidentally happen? im heavily considering looking into another company, which is gonna be hard on my business for a while because like i said almost every design we uploaded is with this company. im very disappointed

I used to love SPOD. Recently they've been getting slower and the quality is getting worse. Customers have been telling me how the designs are peeling off after a couple of washes (and not intricate small designs but large color blocked designs). Customer service is slow and never takes responsibility for anything. Always an excuse. They are starting to cost me money so I'm just waiting for them to fulfill the last couple of orders (one has been in production for 4 days) and I think I'm done with them.

The app is working pretty good. Easy to navigate and to use.
I just would like to express my disappointment during the migration.
Waited patiently for 6 days, on day 6 I call them and they assured me that the order was in the production badge for that day. I kept an eye on it the whole day..... no changes in the status, by the end of the day I tried to call them, no answer.
Now it is day 7....... still no changes, I call them and they can not even tell me if it will go into production on day 7, did the lady from the day before tell me what I wanted to hear???? Nobody can tell me what the status is and when it will go into production (day 7), they need to contact management for this, everything is okay with the order, everything is in stock, this is what they told me, and you need to contact management?
Also send an email same standard text as a reply, they do not even take a look at your case.
Once again, I waited patiently for 6 days!