Spoks: Email & SMS Marketing

We switched from Klaviyo to Spoks because of the price difference. We were paying around $600 per month with Klaviyo, while Spoks was roughly $35 per month, so naturally we wanted to see if we could lower our email marketing costs without hurting performance.

Unfortunately, after about two to three months, we decided to leave Spoks and go back to Klaviyo.

The biggest issue for us was email deliverability. Before switching, our IP reputation in Google Postmaster Tools was rated at the highest level. After we moved to Spoks and began sending through their shared IPs, our IP reputation dropped dramatically and went into the red.

That was a major concern for us because saving money on an email platform does not really save you money if your emails are more likely to end up in spam or not reach your customers' inboxes.

I cannot say that every deliverability issue we experienced was caused solely by Spoks, but the change in our Google Postmaster IP reputation happened after we switched platforms, and it was significant enough that we were not comfortable continuing.

Ultimately, we went back to Klaviyo. Yes, Klaviyo is significantly more expensive, but for our business, email marketing generates revenue. Deliverability matters more to us than simply choosing the cheapest platform.

Spoks may work well for other businesses, but based on our experience, the lower monthly cost was not worth the deliverability concerns.

This is the first time I've ever set up a new email platform and actually had fun doing it, and I've been doing this a long time. The connector to Claude has been seamless, all of the setup was so clear and David is so helpful with the videos, email welcomes, and even the email conversations we've had so far.

I thought I was just dipping my toe into trying Spoks and installed it to play with and I immediately went all in and easily transferred everything into Spoks. HIGHLY recommend giving it a try. Thank you for developing this much needed app!

I have made the switch and I am so glad I did.

My experience so far has been really good! Working with the team at SPOKS has been a great experience and their willingness to make changes to the app and work together with me has been something I haven't experienced with any other app creator.

Good job, guys. Keep up the good work.

Probably the best onboarding experience I’ve had with a Shopify app.

From the very first interaction, the team and especially Daniel has been incredibly helpful, proactive and genuinely invested in making sure we get the most out of the app. The onboarding alone deserves 5 stars.

We’re still early in the process, but the potential looks huge. Honestly, if Spoks delivers even half of what I believe it can do for our store, I’ll be VERY happy.

Great product, even better people behind it. Can’t wait to see the results.

My low average spend with Klaviyo per month was $970. I was constantly suppressing profiles and having to limit my email campaigns so I wouldn't exceed their crazy limits and spend more. I was hesitant to try Spoks but it has been a great alternative. It's not perfect but I'm a done is better than perfect kind of person these days.

For $39 I can send an email daily if I want. It has the capability to display dynamic products based on collection like Klaviyo.

I honestly don't use a ton of the features because I don't have to. I can hit a large majority of my database easily and regularly and that's what is important to me.

The problem with Instagram these days is that it is very easy to be tempted by something that doesn't sound feasible for the price, only to discover that itwasn't/isn't. We are a very small business, and yet we need to use all the tools used by the larger businesses. We were using Kalviyo, and yes, it was good, and yes, we were not using it to its fullest extent because, quite frankly, we're too small, with not enough time to make as much use as we maybe would like to. My biggest gripe, therefore, was a) the monthly emails we would get telling us that we were reaching our limits and b) the monthly bill, which, whilst not large compared to many, was something that was becoming more and more difficult to justify.

I decided after a little bit of umming and ahhing to bite the bullet and make the switch. I am absolutely delighted to have done so. Not only was the transition as painless as it was promised, but without all the add-on features being added by Klaviyo, the Spoks platform is easy to use, easy to understand and with the mobile apps I can check on my campaigns and flows on the move and even start drafting a new campaign on the move too! I am sure there are some fancy things I could have done with Klaviyo that i might not be able to do with Spoks, but ultimately who cares. This is a very tidy program, with a clean interface and I love it.

A fantastic product backed by exceptional support

After using Klaviyo for nearly five years, the cost of our plan had increased significantly. What began as an affordable solution became increasingly expensive as our email list grew.

Since moving to Spoks, we have reduced our monthly costs and found the email builder much easier to use. The attribution also feels more accurate, but the biggest difference is the support. There is a knowledgeable, responsive team of real people available when you need help.

We are extremely pleased we made the switch.

Highly recommended – reliable app and excellent support!

Spoks har fungerat otroligt bra för vår verksamhet. Appen är pålitlig, enkel att använda och har gjort vårt dagliga arbete mycket smidigare. Allt fungerar som det ska, och teamet bakom Spoks är professionellt, snabbt och mycket hjälpsamt.

Vi är väldigt nöjda och rekommenderar starkt appen till andra Shopify-handlare!

Great App I have been using klaviyo for years still cant pronounce the name (why call it something that no one understands) it was way too expensive and the price keeps going up I dont Like KLav whate ever.But I LOVE SPOKS it is cost effective and easy to use and I can PRONOUNCE the name .Well done team you have done what no other email service can offer ABOSLUTLY EXCELLENT

Customer support at this company is truly on another level. It is in a league of its own compared to anything I have experienced with similar services.

During the setup process, I ran into a few issues, but after a quick email exchange with their support team, everything was resolved smoothly and professionally. The response times were excellent, the communication was clear, and it was obvious that they genuinely cared about helping me succeed rather than simply closing a support ticket.

As for the value for money, I can honestly say that after only one week as a customer, this service has already proven itself to be a sound investment. The features, reliability, and overall quality far exceed what I expected for the price.

One thing I particularly appreciate is the transparent pricing model. Unlike many competing platforms that seem affordable at first but become increasingly expensive as your business grows, this service allows me to scale without worrying about hidden fees, unexpected price increases, or being penalized for success. That level of transparency gives me confidence that I can continue to grow with them as a long-term partner.

It is rare to find a company that combines exceptional customer support, fair pricing, and a genuinely customer-focused approach. Based on my experience so far, I would highly recommend this service to anyone looking for a reliable platform backed by a team that truly cares about its customers.