Spoks: Email & SMS Marketing

We decided to switch to Spoks because our previous email marketing platform was getting really expensive over time - a problem I think a lot of Shopify stores know.

At first we were honestly a bit skeptical about switching. We have a bigger email list and our shop has been around for quite a few years, so email marketing is an important part of our business. We were worried about what would happen to our flows, if we would see a drop in revenue, how our email deliverability would be after switching platforms etc.

But what can I say, we tried it and didn't regret it for a second.

The whole migration went super smooth, we had absolutely no drop in revenue, our flows are actually performing better than before and our campaigns perform just as good. The tool itself is very clean and easy to use and has all the important features we need. Even with our bigger list everything runs really smooth.

And one thing I really have to mention is the support. Probably the best support we ever experienced with any Shopify app. The guys really took their time for us, discussed the whole migration with us in several calls and are always easy to reach via chat if there is anything. You really feel like there are actual people behind the app who care about their customers.

So if you're currently thinking about switching your email marketing platform because you're tired of paying more and more, just give Spoks a try. We are super happy we did!

What a great app and service for my store- affordable and professional. I switched from Klaviyo, which was complicated and very, very expensive. SPOKS has made a small store like mine able to collect emails. Do newsletters and so much more; I highly recommend SPOKS

We switched from Klaviyo to Spoks because of the price difference. We were paying around $600 per month with Klaviyo, while Spoks was roughly $35 per month, so naturally we wanted to see if we could lower our email marketing costs without hurting performance.

Unfortunately, after about two to three months, we decided to leave Spoks and go back to Klaviyo.

The biggest issue for us was email deliverability. Before switching, our IP reputation in Google Postmaster Tools was rated at the highest level. After we moved to Spoks and began sending through their shared IPs, our IP reputation dropped dramatically and went into the red.

That was a major concern for us because saving money on an email platform does not really save you money if your emails are more likely to end up in spam or not reach your customers' inboxes.

I cannot say that every deliverability issue we experienced was caused solely by Spoks, but the change in our Google Postmaster IP reputation happened after we switched platforms, and it was significant enough that we were not comfortable continuing.

Ultimately, we went back to Klaviyo. Yes, Klaviyo is significantly more expensive, but for our business, email marketing generates revenue. Deliverability matters more to us than simply choosing the cheapest platform.

Spoks may work well for other businesses, but based on our experience, the lower monthly cost was not worth the deliverability concerns.