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Review of SPOD/Spread Connect App on Shopify:
The transition from SPOD to Spread Connect has been an absolute disaster for my business. When the app updated, every single one of my products was flagged with a notice stating: “The print area has changed for this product. Please check whether your design’s placement is correct.” I checked each design, and everything appeared to be perfectly aligned. Yet, despite nothing needing correction, I was forced to re-upload every design, description, price, and product detail manually. This has been an incredibly tedious and time-consuming process, especially for those of us with larger catalogs.
Adding to the frustration, customer support is nonexistent. I’ve been calling their customer service all day, multiple times, during their stated hours, and no one answers. Relying solely on email to address urgent issues—like needing to cancel or adjust a product—is impractical and frustrating. Clear communication and accessible support are vital for a business-critical app like this, and Spread Connect has completely failed in that regard.
This experience has been nothing short of a nightmare. The lack of consideration for users’ time, the disruption to my store, and the absence of responsive support have made this app unusable. I cannot recommend Spread Connect to anyone looking for a reliable print-on-demand service on Shopify. Stay far away unless you want to risk hours of lost productivity and unresolved issues.
Hi StupidShirts.com,
Thank you for taking the time to share your feedback about. We deeply regret to hear about the challenges you have experienced, and we sincerely apologize for any disruption this has caused to your business operations.
Regarding the adjustments to print areas, we understand the inconvenience this may have posed, particularly for merchants managing larger catalogs. These updates are not related to the rebranding but are part of our ongoing efforts to optimize our printing processes and ensure the highest quality for your products. We recognize that this has required additional effort on your part, and we are actively working to make transitions like these more seamless in the future. For further guidance on this matter, please refer to this detailed article: https://faq.spreadconnect.app/hc/en-us/articles/16338832200348-What-do-I-have-to-do-if-product-configurations-change
We also sincerely apologize for the issues you’ve encountered with our customer support. We recognize how important clear and responsive communication is, especially when dealing with time-sensitive matters. Feel free to email us at support@spreadconnect.app with details of your issue, and our team will make every effort to assist you promptly.
Once again, we apologize for the inconvenience this has caused and appreciate your patience and understanding.
Thank you!
Sabrina
Integration Manager
Spreadconnect Team
Not what we though in the beginning!
It's cheap and (sometimes) fast. However, the customer service is the worst in the business, we've been in this for 6+ years and work with a variety of PODs as well as our own studio prints.
We've had complaints about staining, fading, incorrect items sent (sometimes offensive to the recipient)
International shipping is a disaster. No tracking, no guarantee, no refunds, lost orders.
Bottom line, cheaper isn't better. We will be moving away from SPOD and back to other providers
Product and quality vary order to order. I'm sadly disappointed with most sample orders I get from them. I have been looking for other suppliers that offer the same options they do. Hopefully they can get better and turn out better quality.
Hi Galvatraz,
Thank you for your honest review. I'm sorry that you were not satisfied with our quality. Have you already contacted our customer support about it? If there is a problem with the quality of a product, they will be able to report it and find a solution with you. You can contact them here: support@spod.com.
Thank you again and have a good day,
SPOD Team
Between the constant price increases, lack of inventory, and lack of communication, I am DONE with SPOD. I used to sing praises about them when they were constantly getting bashed in Facebook groups, but not anymore. They closed one of their US facilities overnight and apparently sent out an email the day it happened, giving ZERO time for sellers to update their turnaround times, which is apparently now 4-6 business days, rather than the 48 hours that are still being advertised.
If you care at all about your business, DO NOT USE SPOD.
Hello PrideCords, Thank You for your review. SPOD has went through several changes over the last year including price increases and now the closing of one of our two facilities.
As price increase was something we had to do due to the current economic supply and demand, our intent was never to effect your business. Most PODs have seen a surge in price to acquire items which directly effects the cost of those items for our merchants. We do understand how that could be hard for any business and the frustration that you may feel.
Indeed, a recent decision has been made to consolidate all production into our Las Vegas facility in order to streamline processes and improve efficiency. Restructuration at this scale has an impact on turnaround times and product availability. Production may take slightly longer than usual as we fire up the new machines and bring them online. Current production time is 5-7 days. We expect to improve gradually until the migration is complete and be back to our guaranteed 48-hour production soon.
We appreciate all of merchants, and although it may not feel like in this moment, we are Thankful for anyone who has done business with SPOD as their POD choice. As stated before, we are looking forward to providing our merchants with and enhanced experience and we do sincerely apologize for any inconvenience. Again, Thank You for your time!
UPDATE: Still waiting on an order that was placed Jan 18 and has been "in production" since Jan 25. Only getting copy and paste replies from customer service. Even the review reply below is clearly a cut/paste job. Me thinks the company is cutting costs so the employees have also given up and just don't care anymore. Someone reached out to me for a phone call but when I provided times they weren't available for them. I'm not going to chance someone down to give them my business. I just want this one order to be cleared so I can never do business with them again. Tried to cancel the order and they refuse. I already refunded my customer and put my etsy and ebay shops on suspend while I decide what to do. This was a fun side hustle but it's not worth the bull.
ORIGINAL REVIEW: I used to love SPOD. Recently they've been getting slower and the quality is getting worse. Customers have been telling me how the designs are peeling off after a couple of washes (and not intricate small designs but large color blocked designs). Customer service is slow and never takes responsibility for anything. Always an excuse. They are starting to cost me money so I'm just waiting for them to fulfill the last couple of orders (one has been in production for 4 days) and I think I'm done with them.
Hello BravoPapa and Thank You for your review! Recently, SPOD started its migration from two facilities into one. The purpose of the migration was to streamline processes and improve efficiency. Deciding to make this decision would not only improve quality across the board, it will also allow us to create the ultimate merchant experience. Creating a place where merchants love SPOD's service and products are key for us.
Production times are currently between 5 to 7 days, but as the migration is completed, we will see production times return to normal.
On behalf of SPOD, we would like to apologize for your experience and any inconvenience this may have caused you. Thank You for your service and your patience at this time. I want you to know that your concerns have been heard and we care. Your review is greatly appreciated!
Anfangs lief alles wie geschmiert. Artikel wurden umgehend bearbeitet, produziert und an den Kunden ausgeliefert. Alles super...
Aber dann waren wir wohl doch nicht "Woke" oder "Grün" oder "Mainstreem" genug und sind mit unserer kritischen Meinung die wir mit und an unseren Produkten zum Verkauf anboten bei SPOD angeeckt. Übrigens: SPOD gehört zu Spreadshirt, und dort kann man linksradikales Gedankengut auf jedem T-Shirt drucken lassen aber alles was von dieser Meinung abweicht, wird zensiert und am Ende nicht mehr produziert, mit fadenscheinigen Argumenten... Und nun hat uns auch SPOD von heute auf Morgen die bestellten Waren einfach nicht mehr produziert. Der Support antwortet nicht mehr. Es wurden irgendwelche rechtlichen Gründe vorgeschoben und dann standen wir da, mit unbearbeiteten Aufträgen von Kunden die ihre Ware bereits bezahlt hatten und auf die Lieferung warteten...
SPOD und Spreadshirt sind bei uns für alle Zeit gestorben und wenn sie der letzte Anbieter sind.
NEIN DANKE UND NIE WIEDER!!!
Ordered a sample item to test SPOD nearly a month ago. Wasn't ever fulfilled. "Awaiting production" for a month. Contacted support. No response within the day -- Just cancelled the sample order. Just tried writing support again to let them know. We'll see if they respond. I'm sure they'll respond promptly here since it's a public review. Very disappointing experience though after a couple decent experiences. Glad it was just for me and not a customer. Hopefully they didn't charge yet or it refunds automatically.
Hello Beach Day Gifts & More and Thank You for your review! We will always respond to you because we are generally concerned about any issues you may be having. If any orders are waiting for Production over 24 Hours, you should be contacting Customer Service immediately. From my experience, there can be a few issues here such as payment issues, stock issues, account verification required, etc. Because your time line was not very clear, I do not understand if you contacted Customer Service 30 Days ago or more recently. Customer Service usually responds between 24 to 48 Hours of receiving an email.
Regardless of the issue, we want to make it right. Please let me know where I can reach you and I will send an email. Sorry to hear about your experience. Looking forward to hearing from you, Thank You again!
Devastated. Spod had been good for me, worked well. Then today I see they increased the price of hoodies and almost doubled the cost of sending (not sure how they can justify this - did USPS double their postage price!?). Didn't receive any warning so couldn't adjust my listings. Thanks for nothing SPOD. Will probably look to wind this down.
Hi I Got Know How
Thank you for your review.
I'm sorry that the price increase got you by surprise. However, we did communicate that price increase in multiple channels. We sent a newsletter to everyone signed up, we posted it on our Facebook page and Facebook Community and we added an article in our playbook: https://www.spod.com/playbook/news/new-product-prices-and-shipping-rates.
Shipping rates did increase on a global scale. Our shipping rates do not only cover postage but for handling too.
We are aware that low shipping cost is important for our merchants, and we are looking for alternatives to reduce those rates.
Thank you for your understanding.
Sincerely,
SPOD TEAM
This company has the worst customer service ever! I called in to their department and they said they could not help me with my request. They sent my customers wrong packages and also packages that contained nothing! USPS and my customers contacted me and told me the packages arrived empty.
I’ve sold a lot of products with them and I should have switched to a new service a long time ago. Sent it two emails and called over 7 times and nobody has answered my emails it’s been 3 days now.
To be honest it’s actually disappointing.
Hello Official Teamize,
Thank you for your honest feedback, we can completely understand your frustration and are very sorry that you had troubles with both the orders and getting in touch with our customer service.
At the moment, we are trying to tackle the huge amount of emails and calls coming in, but are still trying to get back to merchants as quickly as we can.
We will get in touch with our colleagues to take another look at the orders that were faulty to see if we can find the best solution for you (if not already happened) and understand what went wrong internally and how we can fix it.
Thank you again, feedback like this is always valuable to us as we're constantly striving to improve our services.
Hätte ich gewusst, dass Ihr noch eigene Werbung für spreadshirt dem Kunden dazulegt und ich dadurch Kunden verliere, hätte ich die App niemals benutzt!
Hallo H21 online,
Danke für Ihre Bewertung.
Das sollte nicht der Fall sein. Können Sie sich direkt mit mir in Verbindung setzen und mir die Bestellnummer schicken, die die Werbung für Spreadshirt enthielt? Ich werde die Situation an unsere Produktion eskalieren lassen, damit sich dieses Problem nicht wiederholt.
Wir können dann auch darüber sprechen, wie wir eine Lösung für Ihre Situation finden.
Sie können mich direkt unter jean-michel@spod.com kontaktieren.
Liebe Grüße
Jean-Michel Poupart
Success Manager SPOD