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EDIT: Customer service unresponsive to email. If you call, they'll answer, but they'll tell you they're unable to take care of pretty much anything over the phone and that you should email. It's a never ending loop of not being able to access the services they promise to provide.
I've been using SPOD for a little over a year. In the last month, their production times have increased significantly (orders will sit for a week before printing) and their customer service response time has dropped as well (one of my inquiries never even got a response). Seems like something on the back end isn't working. I'll be looking for a new POD provider asap. :/
Hi Arrows Aim Greenhouse & Supply Co.
Thank you for that honest feedback. This is definitely not the kind of experience we want you to have with us. Our production time hasn't increased since a year ago, but the problem could be related to something else in your account or with the order itself.
I would love to help you out personally, to make sure we can resolve any issues there may be. I will contact you per email.
Sincerely
Jean-Michel from SPOD
2023 UPDATE:
SPOD has gone from bad to worse. Seriously, they will ruin your print on demand business. Use Printify, Printful...any other Shopify partner but SPOD. They have the worst customer service, slow response, and take zero responsibility.
They've recently moved to fulfill from a new facility, causing delays without any way to track shipments or where the order is in the production process. One customer has waited 2+ weeks and all SPOD can tell me, is they may or may not be able to locate this in the production process and may or may not be able to cancel this order. I've also had many fit and quality complaints and it's time to finally remove the very few items I have left being printed by SPOD.
Read all the recent negative reviews - I'm not the only one who feels this way. They started out great, years ago but are simply not worth the higher production cost for poor customer relations and poor often printing quality.
______________________________________________________________________________
Good luck getting ANYONE to respond to customer service tickets, issues, questions. There is literally ZERO customer support.
Hi Spooky Cat Press,
Thank you for your review.
I'm really sorry this is the experience you've had with us so far. When it comes to customer service, we are working hard to make sure we can answer every email as quickly as we can, but we are aware that there is still a lot of place for improvement.
When it comes to the print quality, there shouldn't be any major differences between each print, so when it is the case, we will always be able to find a solution for you. It is currently not possible for us to send a replacement (but we want to add this feature) but we can offer you a refund so you can place the order again.
Thank you for your understanding.
Sincerely
SPOD Team
I just wish that their print quality were better, because I tested out several orders me as a client and the print quality are very disappointing. I loved the application and the look of the product in my store, but in the end the result was terrible. I am so sorry after so much work, I have to find a better service. I will not recommend this quality to my clients. .
Hi, Children's Green Planet,
I'm sorry this is the experience you've had with our prints. Have you reported the low-quality prints to our customer service? Please send them a picture of the prints so we can find the best solution for you.
There is a lot of different factors that can influence the quality of the print, and this is something we can support you with.
Thank you for the review and have a wonderful day,
Sincerely,
SPOD Team
App stopped syncing orders from Shopify. Even manually requesting fulfillment does not work anymore. Support asked what browser I was using!! Basically saying it's my fault their app is not working. Then never responded again.
Hello Old School Labs™,
Thank you for taking the time to review our app, we're very sorry that you are unhappy with our services. By asking which browser you are using, customer service was not trying to shift any blame towards you, they are just going through the list of possible solutions, starting with the simplest - so that they do not make you wait until they get an answer from the development team, which will at first always be the quesion of which browser was used. Please also bear in mind that the emails queuing up are all given a 24 hour response time, but that this response time is also extended over the weekend since the customer service is not working on weekends and public holidays. We will monitor your case and can only ask you to be patient with our customer service and the development team, and we hope that, if you decide to stay with is, we can prove ourselves as a trustworthy partner for you and your business. Thank you!
Its the easiest and most enjoyable app to use! I can make apparel with my designs quikly and accurately!
I Love the ease of use of this app I upload my content, then order samples and inventory for my little shop! It's also way easy to create a listing for my non local customers to order and have their choices drop shipped to them. great app.
Thank you for your review! We are so happy to hear you have found success with SPOD app getting your products to customers from all over. We hope to continue delivering excellence to you and your customers!
Wir verwenden SPOD seit 1 Jahr und sind sehr zufrieden. Die T-Shirts haben gute Qualität und werden schnell an den Kunden ausgeliefert.
Hallo Kulinarische Schnitzeljagd,
vielen Dank für die tolle Bewertung! Wir freuen uns sehr, dass wir euch schon seit einem Jahr mit unserer App überzeugen können. Sollten euch in dieser Zeit Dinge aufgefallen sein, die wir für euch noch verbessern können, lasst es uns gerne wissen: https://www.spod.com/contact-us. :)
Great so far. I waited on a phone call for 15 minutes before a recording telling me no-one was available and the mailbox was full. However it was very easy to setup first item for design.
Julian
Hello Julian,
Thank you for taking the time to review our app and services, although I'm sorry you couldn't reach us over the phone. We've got a lot of calls and mails incoming at the moment and are trying to tackle that, but we will also look into the matter of the mailbox, thank you for letting us know.
The design platform is user friendly, excellent products, Really fast shipping time and reasonable prices.
Hi Trendy Spotlight,
Thank you for taking the time to leave us a review! We’re grateful to hear that you enjoyed our user-friendly design platform, fast shipping, and product quality. If there’s anything more we can do for you, please don’t hesitate to reach out.
Thanks again!
Best,
Sabrina
Integration Manager
Spreadconnect Team
this app is very easy to use. Plus the customer service is top notch. VERY helpful. If there are any issues I've had them send my cutomer another shirt in days. The turnaround time itself is impressive. Even during this pandemic they have been up and running and responding to my concerns.
Hi N-Dowd,
Thanks for mentioning our Customer Service team, they were very happy to see your feedback! We are looking forward to a long partnership with your business.
