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I've been using this app for about a year and for the most part it was a good experience. I have 3 different businesses and have 3 different accounts, including one attached to a Shopify store. We've ordered around 100 tees, totes, and other products. We've had some inconsistent print quality issues with totes and shirts. But the most frustrating thing is that since their latest update their site won't take any of my credit cards or debit cards for payment. Citibank, Capital One, US Bank , Paypal - I've tried nine different cards and nothing is working in any of my accounts. This problem has been going on for over a week and I have several t-shirt orders waiting to be placed and this problem has not been rectified in spite of several conversations with customer service. I've enjoyed how easy SPOD is to use and hate that I am going to have to find another service to use due to the payment issues I'm suddenly having.
Hello,
Thank you for this complete and detailed review. I'm sorry to hear about your problems with your credit card validation. Indeed, the world of eCommerce is experiencing a growing number of frauds and to protect both ourselves and those who work with us, we have had to increase our level of security. The validation of payment methods is therefore much stricter.
Concerning your situation, I was able to find your merchant file with this email address as the main reference: print@copyandship.net
To help you authenticate your payment method, can you send an email from this address to msta@spreadshirt.net mentioning your issue as well as your profile info and confirming that it is indeed the email address that you use for your print on demand business. We might be able to unlock the situation then.
Sincerely yours,
Your SPOD Team
EDIT: Customer service unresponsive to email. If you call, they'll answer, but they'll tell you they're unable to take care of pretty much anything over the phone and that you should email. It's a never ending loop of not being able to access the services they promise to provide.
I've been using SPOD for a little over a year. In the last month, their production times have increased significantly (orders will sit for a week before printing) and their customer service response time has dropped as well (one of my inquiries never even got a response). Seems like something on the back end isn't working. I'll be looking for a new POD provider asap. :/
Hi Arrows Aim Greenhouse & Supply Co.
Thank you for that honest feedback. This is definitely not the kind of experience we want you to have with us. Our production time hasn't increased since a year ago, but the problem could be related to something else in your account or with the order itself.
I would love to help you out personally, to make sure we can resolve any issues there may be. I will contact you per email.
Sincerely
Jean-Michel from SPOD
Really appreciated how easy it was to use the app as well as the many different variations and products available. The quick turnaround & production time is what initiated my switch from Printful. However, I really wish the print area on the products was much bigger.
Hi DbS Apparel Store,
Thanks for the feedback. Our 3 day production time right now is certainly a lot faster than any of our competitors. We are glad to hear you made the switch. We will certainly take your feedback onboard regarding the print area size.
The UI is makes using SPOD so easy and intuitive. Coupled with the ease of taking a filling orders SPOD makes the perfect app for a T-Shirt shop like ours. Rustic designs for the mountain life.
Best POD app ever! I mean, We're in the middle of a pandemic and they're fulfilling my orders like We are in "normal" days, the prices are great! I just have 2 suggestions: 1. 15 Oz white and black mugs and 2. 11 Oz and 15 Oz Color Changing Mugs. Thank You!
Hi Sarcastic And Funny HANDMADE
Thanks very much for the feedback. Our production facilities are working extremely hard to get your orders out on time, so it is great for them to see some appreciation for their hard work.
As for the mugs, I have passed this request on to our purchasing department to see if this is possible!
Super negative experience with SPOD, Did a samples order 2 months ago, and it never showed up. Yesterday contacted them for a refund since it is clearly lost and the tracking they gave me doesn't return any information in my country's post system. Their answer was they won't refund it since it has arrived in my country over a month ago. Just be aware of how things work with them... Won't ever trust my client's orders to anyone who's acting like this, and will never work with them again.
Hello Rasika Designs,
We're very sorry to hear that you had such bad experiences with us. Indeed, we can only offer tracking for international Express shipping, not for the standard shipping, and in cases such as yours, parcels almost always get delayed at the customs department of the shipping country. We understand your frustration that we as the fulfiller cannot refund for the potential failures on behalf of the shipper. Of course, we will be taking your feedback into consideration, hoping to improve our services. All the best for you and your enterprise!
Absolutely amazing!!! I started using SPOD in November and they the BEST company for POD. The processing times are way faster than all the other POD companies and they have wonderful customer service. The print quality is also superior. I've gotten so many 5 star reviews on my Etsy shop because of SPOD. Keep up the great work!!
easy and nice I like it ..
very nice..
it easy app to design a good t shirt..
thanks.................
Good products ordered samples and happy with them. Looking forward to some happy customer feedback!
Hello N10Coffee,
Thank you for taking the time and leaving your very kind review, we're so glad to hear that you have been happy with us so far and look forward to supporting you and your business in the future!
This app is easy to use and lets you look at he complete product within seconds of making your creation.