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AWFUL !!! We have two stores connected with them. I used to send this guys most of our orders in 2020 about 80%, now they are getting 10% even less, their prices increased a lot, their customer service is awful, if they send a bad print to the customer they will not care in giving a refund or sending a replacement. In our first store an order was more than 10 days in production and never shipped even after calling customer support 3 times and sending more than 5 emails. DO NOT WORK WITH THEM! Go with Printify, their customer service is a looot better and at least they care, prices are good enough, Monster Digital in Printify is great quality and they take care of the customer when a bad printing is sent.
Hi lokgienow,
Thank you for your feedback. I'm sorry that this is the experience you had with us. To be sure I can help you and find the reasons behind those delays and problems, I will contact you personally by email.
Those issues are certainly not something we want, so your feedback on it is really important to us.
Sincerely
Jean-Michel Poupart
Success Manager
UPDATE #2: Boy, I *really* wanted to like SPOD. I placed a sample order for 8 mouse pads and every single one of them arrived with print errors where it looked like ink ran out during the prints.
SPOD owned the errors, gave me a refund and so fair enough, everyone has a bad day once in a while. I ordered a second set of products and- again!- every mousepad has something wrong with it... Registration errors, die cut errors, faded ink spots, color shifting, or some combination thereof.
At the end of the day the low level of quality that they were willing to ship to me just does not make me confident that my customers are going to be getting products that aren't going to result in a lot of customer service complaints and returns for me.
UPDATE #1: After several weeks and a whole lot of back and forth emailing between Shopify, SPOD, and myself the bug (turns out it was on Shopify's side) has been squashed and I am now able to install the app successfully. Thanks to all who helped us get this resolved!
ORIGINAL REVIEW: I have been attempting to install this app for weeks and each time I get an error telling me to "try my install later." I've attempted to contact them for help but have received no response. What a shame. Guess they don't need my business... At this point I definitely don't need theirs.
Update: We have found a bug on Shopify's end, we have reported it and are waiting for feedback from Shopify. We will be in contact when we have a reply.
Hi there,
We are sorry to hear that you have experienced issues with the installation of our app. I'll have the dev team looking into the error logs and see what they can find. In rare cases there are conflicts with other apps or settings that prevent an installation.
Unfortunately I can't find any message from you in our inbox.
Could I please ask you to send us a message to support@spod.com to get more data?
At SPOD we value every merchant and project that is running. We are here to support you and your business!
Kind regards
Robert from SPOD
In fact, you have understood absolutely nothing!
As I told you, the products have not been deleted from my store but they are no longer visible in the application itself. When I go to the SPOD site, I select the connector, I don't have the products when I go to preview, I find the product... AND ESPECIALLY, I HAVE NOT ADDED ANY NEW PRODUCTS!
I have several problems with the application, including the fact that I cannot add the VAT number because your software does not know the number. Your application does not work at all.
So I repeat, if SPOD is not able to help me with this problem, who else can?
Hello Brikoneo,
Thank You for your updated reply. We have sent you an email to schedule a meeting with you. We would like to do some screen sharing activities so you can take us through the issues you are having so we do have a better understanding. As stated before, we are here to help you with whatever issues you are having. If you do not feel comfortable responding to my email, please contact our Customer Service Team, I have provided you with a link. Again, looking forward to get this issue resolved for you! https://www.spod.com/contact-us
Cannot add PO card to the payment method
I will update review if you can fix reply me if you can fix
Hello Sunny000, I'm sorry to hear about your issue but this is definitely something our Customer Service Team can fix or help you with. I will provide the contact link below so please contact the Team in the region you signed up with. Customer Service typically takes 24 to 48 Hours to return any inquiries so we appreciate your patient. We look forward to helping you and keeping you printing with SPOD. Thank You!!! https://www.spod.com/contact-us
DO NOT USE! The app is very user friendly, but their products are garbage. There is no quality control on their printing and about 30% of my products have huge mistakes in them and my business has taken a huge hit because of it.
Hi Team Room Design,
Thank you for taking the time to review our App.
I'm sorry that you didn't receive what you expected. Have you already contacted our customer support about those issues? We take any quality issues really seriously and we use examples we receive from you to inform our productions and learn from them.
I'll get in touch with you to make sure we can find a solution together.
Sincerely,
Jean-Michel Poupart
Success Manager
I don't know why but for my customers products are saying that it can't be shipped and that is affecting our business and making us look bad.
Hi there,
Thank you for reaching out. We checked your account and the products, orders and everything else look good. The product you created needed some time to synch to Shopify so that all stock states are correct. The two orders that have been placed for the product on April 10th and April 11th are soon in production. I therefore really can't see any issue.
To make sure that everything runs smoothly, could you please send us an e-mail to shopify@spod.com to make sure that there is no issue with Shopify that we can't see.
Kind regards and stay safe!
Robert
I so far have only used SPOD to create a flexfit hat design, fortunately I ordered a couple to check the print quality. After several weeks, the order finally arrived and I was majorly disappointed. My design was transferred via a low quality heat transfer film, very low resolution, weak colors, and the transfer film is visible against the black material of the cap. Super low quality printing and a waste of materials and time. If this one product reflects the quality of work that SPOD produces, then I would not recommend them. I certainly would not trust them to create products for my customers. Minus 5 stars.
Hello jam catalogue,
Thank you for taking the time to leave your honest review, we're very sorry to hear that you were so disappointed in our services for your cap business. We do hope that you reached out to customer service over this, since it's vital to have these cases reported so that we can push for improvement in the printing processes of these products. If you ever decide to give it another go, the flock print might be the better choice for caps as with this printing technique, the designs are cut from a foil and pressed on and, thanks to its velvety quality, it has a bit of a feel of embroidery.
As you say, one product does not reflect our general quality standards. Thank you for reporting this.
I am also very disappointed. The print quality on my sample order for shirts and caps was really faint/pallid. I´m still waiting for a customer support feedback. A white print on a black snapback is really realy bad and you can see the stitches through the print. My sample shirt, designed with front and backprint, came without the backprint. I would not recommend SPOD at the moment.
Hello Florian Winkelmann,
Thank you for leaving your honest review. We're very sorry to hear that you were so disappointed in our print quality, however, we could not find a message with the email address connected to your account. Have you maybe mistakenly reached out to Shopify and not us? Please make sure to send the request to service-eu@spod.com again in that case so that they can issue a refund and open a case with production over the missing print and bad print quality. Also, please bear in mind that our customer service colleagues had some time off over Christmas (including the 24th) and the same holds for New Year's (31.12. and 01.01.) which also delays responses. You can find this information also in our FAQ: https://faq.spod.com/hc/en-us/articles/360016383694-What-Are-SPOD-s-Working-Hours-and-Holidays-#article
For the cap, our recommendation is currently to use flex or flock printing, as it is much more suitable for these kinds of products: https://www.spod.com/playbook/news/flex-and-flock-now-available.
Perhaps, after the refund was issued, you might want to try another sample order with a different printing technique.
EXTREMELY disappointed. I had high hopes because they claimed to have fast turn around times however the quality of the printing is extremely poor. The blacks are washed out and gray making the image look terrible. If you msg me I can show you the examples my client received. I contacted spod asking for it to be corrected and no response. (updated: I did get a response, and SPOD said this is normal for them.)
I sent through a huge sample order, and spod listed it all as shipped. It arrived with just ONE t-shirt inside. No other tracking on the rest of the order and no response from spod when asking where the rest of the order is. (update, SPOD did finally respond, weeks later, claiming the delay was because they were out of a product and it had to be sent to another facility to fulfill. And it still wasn't actually in production. So I had to cancel that order).
Not good. And now the order is listed as “fulfilled” even though I got ONE t-shirt.
Another customer's order was delayed because they were missing an item for that order, because again, like others have said, SPOD failed to update their inventory, allowing me to send through an order that couldn't be fulfilled.
Not a single order has been fulfilled and sent out within the 48 hrs they claim they can do.
Hi Apple Blossom Kennels & Country Clips Pet Grooming & Designs by Jessica,
We apologize that you have not experience the normal service that SPOD offers. Our Customer Service team is experiencing a small delay in getting back to people this week due to the National Holiday. We have reached out to you to try and get these issues solved immediately.
This platform is just pathetic, their customer support apparently says its above their paygrade to comment on WHY THEIR BASE PRICE IS TOO HIGH!
In general people would buy a sweatshirt for $30-$40, just imagine this, their base price for a shit sweatshirt which is 50% cotton and 50% polyester is $54!!!
when i tried to get their customer support to provide any assistance, instead of at least giving me a notion of some solution to this problem, KAYLA CLOSED the chat and did not even let me get on the chat again!
SPOD IS A PATHETIC EXPERIENCE, You all out there should consider getting some local manufacturer on board rather than using these shit platforms where you only make money for these platforms and not for your own business
TO HELL WITH KAYLA AND TO HELL WITH SPOD!
Thank you for your review Misch Mosh.
We appreciate your feedback, and apologize for the confusion. Most of our products are offered at a lower price than many of our competitors. For example, our sweaters range from $18 to $30 base price, however we do also offer sweater sets and lounge wear sets for $55, it all depends on the brand chosen. We do our best to provide a variety of cost effective products along with premium products, to give our merchants options. If you would like further assistance, please reach out to us via support@spod.com.