Spreadconnect: Print on Demand

Used to work fine now doesn't work on mobile at all customers unable to use the customise feature on mysite on mobiles and most my traffic is from mobile users. Tried uninstalling and reinstalling and it still doesn't work on mobile not just the customise feature the whole thing doesn't work. Clearly not reading my review your response is an automated one the customised and the whole thing doesn't work doesn't matter if its activated or not it still doesn't work and you clearly are not reading what I'm saying

I ordered samples on May 28th that have not arrived yet. I tried a second order that came but took about 7 weeks. I emailed customer service several times and received only generic responses and they will not process a refund. Currently trying to figure out where my shirts are - will not use for customers as it will likely create problems moving forward. For the shirt I did get it was the expected quality

i used app to create memorial shirts spent $219 with the worst customer service an production time ever from David an Megan cause they forgot to update site so my production was long due to items that was out of stock so it held up process which should have been stated on there i did everything right for my product to be here on time an this app inconvenience my family cause we still waiting on shirts my experiences blahhhh overall quality of shirts are good

Horrible app.. they have amazing quality products and prices... but they lack in the shipping department.. order going from the states takes more then 30 days to ship and they say fast turnaround times yet their shipping takes so long I would rather deal with a company that takes a week to make an item but ship it in 3 weeks total then deal with this... also they aren't very good at responding and you can tell when you tell them the order is taking so long that they wont change it to make it faster because they just inform you how long it takes instead of telling you why and why they cant make it faster.. a joke.. no customers want to wait 30+ days for a shirt... they ship to australia within 21 days yet to canada right above them takes over 4 weeks...

19/05 VOTRE RÉPONSE A MON EMAIL CONCERNANT MA COMMANDE PASSE LE 2020-04-19 :
"La commande a été expédiée de notre établissement le 4-19. La commande a été passée auprès d'International Standard, la livraison est donc estimée à 17 jours ouvrables. Cependant, la commande n'offre pas de suivi et peut subir des retards supplémentaires en raison des retards d'expédition dus à Covid19. Si vous n'avez pas reçu la commande, nous vous suggérons de contacter votre bureau de douane et de poste local avec le numéro de douane"
COMMENT VOUS POUVEZ EXPÉDIER UNE COMMANDE LE 19/04 ALORS QUE J'AI PASSE CETTE COMMANDE LE 19/04 ??????????????????????????????????????????????????
EN GROS JE ME DEMMERDE ET SI J'AI BESOIN DE RIEN JE VOUS DEMANDE !!!!!!!!!!!!!!!!!!
HONTE A VOUS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
REMBOURSEZ MOI, REMBOURSEZ MOI, REMBOURSEZ MOI

07/05/20 : J"avoue ne pas aimer être trop négatif mais la je suis interpellé par le fait que Spod soit incapable de répondre à une question simple : pour importer des biens en France et/ou donc de livrer des produits en Europe au départ de leur usine au usa il me faut pouvoir exonérer mes clients des taxes de douanes et donc pouvoir communiquer mon EORI à Spod, hors ils sont incapable de me répondre à ce sujet. A croire que cette application n'est faite pour les Usa !!!
Suite à votre retour du 07.05.20 : Je suis ravi de l'apprendre, cependant pourquoi dans mes innombrables échanges de emails avec vous, il ne m'a pas été fait mention une seule fois de cela ? C'est juste pour faire bien sur Shopify ? Bref j'espère qu'effectivement vous m'aviserez par email des que cela sera le cas.

(1) This app and fulfillment requests will not work if customer names (and maybe addresses) have letters with marks. I contact them for support, they say that letters with marks are considered as special characters and suggest me to edit the name of customers by myself. How funny it is! They also say that it cannot be fixed at their end because it has to do with address fields. So much funny and non-supportive! (2) The app also does not send any notification to you in case action from the store admin is needed. You might end up in knowing issues until you receive complaints from customers as they are waiting too long but not receive anything whatsoever. (3) When I add a second customized product to cart, there is no image, no name and variant, no price of the product. I have raised this issue for 20 days but it is not fixed.

I am so incredibly disappointed. My first sample order was fine, so I ordered a big $300+ order. SPOD never put my contact information on the package, so when FedEx tried to contact them for duties, they never responded, and the package has been in a holding pattern for 6 weeks. I have now paid the duties and the package is just plain lost. I contacted SPOD about this, and they took no responsibility, and I am now out a significant amount of money, with no merch. Another smaller order did arrive, but it is unsellable. Completely washed out and hideous, not even close to my previous sample order in quality. I am just heartbroken and now have no way to recoup the costs.

When ordering the samples, it is sooo hard to get an update on where they are. I've been waiting 2 weeks now and still I can't get any update to the whereabouts. It's of course holding me up because I can't really begin until I've seen the products. Terrible

I bought some samples because I have my online store, and the sizes that were supposed to be XL run as M or SMAL sizes, and I contacted SPOD and I explained the problem and they do not want to solve the situation of the product, when they have to take responsibility too, imagine that a client buys a product in my online store and has the same problem as me, so what will happen to my client? They are supposed to solve the problem with their manufacture or whoever prints the product for them. Because I have proof that the products do not work for me. Everyone here has to have a responsibility and guarantee that customers receive a quality product and their problem can be solved. I believe a lot in customer service because I have worked all my life serving people, and if people pay their money they deserve to have good treatment and consideration if they buy a product in poor condition, they have the rights to claim. I am very disappointed with SPOD, how a company can raise its score if the client is not treated fairly.

Terrible customer service. Impossible to get a hold of over the phone and takes days to reply to emails. We understand there are delays but communication is key, would not recommend.