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After adding a lot of products to my store when I tried adding my credit card (Mastercard) to SPOD, it was declined. No reason given. All my hard work wasted.
Hi aboriginalshirts.com,
Thank you for your review. If you are having trouble with getting your payment method accepted, you can always contact our customer service to find a solution to your problem. We will always be there for assistance.
Thank you again and have a great day
Sincerely
SPOD Team
I ordered a few samples - The t-shirt I ordered smelt awful. I thought well maybe it's because it was organic because the baseball/raglan I ordered didn't smell as bad. However both looked like trash - The t-shirt print was terrible and I used 4 of my own designs and 1 of their in house designs. It looked like it was stretched out badly with screen printing. Then the goo from the print machine was all around the image of the shirt followed by the outline of the machine creased into it. It came in a box that had no wrapping or packaging or anything to make it unique or even like your company wasn't shipping you used goods. The raglan shirt was unisex but the Medium I ordered looked like an extra large on me and my boyfriend. I ordered a water bottle the print was impossible to come off and it looked amazing so I thought this was going to be a solid product to sell however I tried to drink water out of it and super disappointing as you couldn't even get a steady stream out. Think of it like drinking through a straw that was cracked everywhere. Maybe in the future they can make some adjustments possibly because they might be smaller but I can't have customers getting this - it'd be destruction of my reputation. My last note is positive for the design gallery it has no use if it doesn't print well but their graphic designs are unique and there were many I loved.
Hey ADHWÈ
We appreciate you reaching out. At SPOD, we strive to provide you with an optimal selling experience. Unfortunately, we can never be 100% successful in that regard... but you can bet we'll try! Below, we've provided an explanation (and, in some instances, a resolution) for some of your grievances:
You're absolutely correct when it comes to the "goo" on your shirt; this substance is a result of our printing method. Most likely, this is a result of the white, underlying print. Considering the complexity of your design, this extra layer is required. Fortunately, if you're not satisfied with the final product, you can message our customer service team; they'll be happy to provide a refund or a replacement.
The same goes for the water bottle. Please message customer service with photos of the product. This won't only help us optimize our production process, but it will also help us address the issue with the vendor. Once we've come to a resolution, customer service will contact you.
Finally, the smell that's emanating from the products is due to our digital direct machines. One simple wash should eliminate the odor.
We hopes these details help, and we hope you're willing to give SPOD another try. If you come across any additional issues, don't be afraid to reach out.
Great app!!! Easy to use and great shipping. I would never consider another app. Long life customer. The moch cups are easy and the price is great. this is great for any start up business. Then you do not only have to do shirts you can place your designs on other products too. My customers loves the free shipping .
Thank you very much for your feedback!
I use this app to design T-shirts. I like how simply to use it is and how people of all sizes are placed.
Hello OSAMIGABS INTERNATIONAL,
Thank you for your great feedback on our app, it's so good to hear that you like the usability and assortment choices. We look forward to supporting you and your business in the future!
They never sent my 4 orders in a row for 4 months now. this service is not working as it should. had a terrible experience.
Hello StreetStorm,
Thank you for giving us your honest review, we're very sorry to hear that your orders did not get to you so far. International shipping from the US can take several weeks and is often subject to custom fees, whereby it's additionally delayed.
We could not find a message to our customer service in the US concerning this particular problem, please make sure ot get in touch with them as they could provide you with the customs numbers so you could contact the local post office or customs department directly.
International standard shipping is always sent without tracking, you can find this information in our shipping calculator when you enter the destination country:
https://faq.spod.com/hc/en-us/articles/360016113439-US-Shipping-Calculator
Fantastic app. Extremely user friendly! So many great designs to use also. Would recommend to anyone just starting out or anyone whos been doing it for a while.
Hello Iconic Industries,
Thank you for leaving this awesome review, we're so happy to hear that you find our app user friendly and to be part of you business.
I use this app for my apparel store. I greatly recommend this app. Fast production as well as fast shipping!!
Hello Da Kandii Ladyy,
Thank you for your great feedback, it's so good to hear that your're happy with our services.
Good products variety.
But mockups are pretty standard for dropshipping and in-store display,
The modification of images and adjustment is also limited. Otherwise the use is correct.
Hi Café Latte Shop,
Thanks for leaving the feedback, it is great to see you are happy with our products. As for the mock ups, whilst we are continuously trying to improve our variety of mock ups, if you are not completely happy their are external services such as PlaceIt that offer more specialized images.
I give 4 stars because this app does not offer the same as on their website for product upload, their integrated version should actually be better on this app. I liked being able to add all my products at one time which on the other version ( https://www.spreadshop.com/ ) i was able too. So far on here at least not that i have found yet. I am once again back to doing individuals products. However the trade off is having a fantastic mockup program for my customers now. So a very well earned 4**** review as it takes a lot to get me to write a review during my busy schedule.
Application super efficace pour importer des t-shirts, même personnalisés. Bonne interface, nombreux paramètres. Les prix en question étaient intéressant.
Merci pour votre avis! Nous apprécions vos commentaires. Nous espérons continuer à répondre à vos attentes.