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I used this app to add many products to my online store Laugh Lines (coming soon). I sent for samples and was very pleased with the fast shipping and great product! Will be doing future business with SPOD!
Thank you for the feedback. This is really appreciated!
Kind regards
Robert from SPOD
So far so good! The interface is extremely easy to use and the shopify integration is relatively seamless.
Hello MetalRelic,
Thank you for taking the time to review our app, we're happy that things are working out well so far and hope that we will be able to meet your expectations also in the future.
When ordering the samples, it is sooo hard to get an update on where they are. I've been waiting 2 weeks now and still I can't get any update to the whereabouts. It's of course holding me up because I can't really begin until I've seen the products. Terrible
Hi Cotton Sandy,
I'm sorry you are having problems tracking your order. I can see that it is being processed at the customs and should be sent to you soon. If you still haven't received it by next week, please contact or customer service again, so we can refund it to you.
Thank you for your understanding and patience.
The app has worked really great so far. very pleased with the fluidity and integration. I'm glad I found it.
Hello Red Clover Coffee,
Thank you for leaving this awesome review, we're so happy to hear that you find our app user friendly and to be part of your business
I bought some samples because I have my online store, and the sizes that were supposed to be XL run as M or SMAL sizes, and I contacted SPOD and I explained the problem and they do not want to solve the situation of the product, when they have to take responsibility too, imagine that a client buys a product in my online store and has the same problem as me, so what will happen to my client? They are supposed to solve the problem with their manufacture or whoever prints the product for them. Because I have proof that the products do not work for me. Everyone here has to have a responsibility and guarantee that customers receive a quality product and their problem can be solved. I believe a lot in customer service because I have worked all my life serving people, and if people pay their money they deserve to have good treatment and consideration if they buy a product in poor condition, they have the rights to claim. I am very disappointed with SPOD, how a company can raise its score if the client is not treated fairly.
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Great Experience! Efficient and super easy to use with lots of different options to choose from! Love it!
Hello Dinaindesign and Thank You for your review! We are happy to hear that your experience has been great and super easy for you to navigate. Having options is necessary in any POD industry so you have definitely come to the right place. We are here if you need any additional support while on your SPOD journey. Wishing you much success and welcome to the SPOD Family!
I got the app like any other individual, I believe there is a huge potential in this print on demand, specially with the Customizer, working so good and smooth and no needing for external software. But It does not work perfectly. The product prices are not easy to manage and if I change the price later on than what the initial price was set at, it will just give you the price for SPOD, so my clients are seeing what I actually paid for the items (Because I do not work on a % basis or a fixed $ amount profit, I am flexible with my prices they not all have to be the same % or $ for every products, and SPOD does not fix that at all. At least not yet). ALso my second issue is that the customizer itself shows all the products SPOD allows us to sell instead of ONLY the ones that I have currently in my store. I am not asking for miracles, but that is something important. I don't want customer finding out I also sell dog bandanas WHEN I DON'T.
SPOD quality - 5 stars, Product availability is still limited - 1 star, Customizer works flawlessly and smooth but deffective - 1 star, Price not easily manageable - 1 star. Overall great app/feature but not well put together.
Hey there,
Thank you very much for your feedback. We appreciate the points you mention and agree, that we are not perfect yet. We are working continuously to get better and try to release improvements as fast as possible.
Unfortunately it is also not always as easy as it sounds. We need to make sure that we do not break user journeys.
For example, the definition of the margin needs to work also for everyone that uses the Customizer as a stand alone product creation option. Therefore we also can't take over the prices from a particular product as the price needs to change if your customers change products or add prints on different print areas.
The use cases you described are on our roadmap but not live yet.
The rating is, in my opinion not very fair, taking into account the difficult journeys we try to provide to you and your customer. Also, if you give us 5 stars for the quality but deduct 3 stars, then we should get at least a 2 star rating, not 1.
I always order samples of the products I wish to add to my store when trying out a new POD company to determine the quality of the merch. I order a v-neck tee, a wide neck sweatshirt and the sweatshirt dress. The quality of the tee and print on the tee was perfectly fine. I spotted right away that the print on the sweatshirt (white sweatshirt, pink and black lettering) had small white spots and it did not print as brightly as i would've liked. The quality of the sweatshirt is great though. The sweatshirt dress is another story. The measurements are very far off from what's advertised so I'm in the process of obtaining clarity and possibly another sample because of this. The length alone was about 3 inches shorter (lying flat) than what the site states, so please be mindful if you plan to add this to your store, or please purchase a sample first. I'm thinking I may have gotten a sweatshirt and not the dress?? Shipping times were reasonable so no issue there, I just wish that they packaged their items in individual wrapping as opposed to just loosely placing items in the poly mailer. I shop online very often and have NEVER received anything like this. I wish SPOD would really consider changing this practice as that's extremely tacky to me, but that's just my opinion and preference.
Hi there,
Thank you for your review. Could you please send us an e-mail to support@spod.com with your order id so that we can process a refund and also look into the problem.
Kind regards
Robert
App perfecta para ofrecer a tus clientes productos de calidad dándoles tu estilo personal. ¡Muy recomendada!