Rezensionen (739)
Anpassen
-
Nach Bewertung
I used this app to print on mugs and t-shirts. It did a good job printing on mugs and the mugs were high quality. While the premium t-shirts are also good quality, the print quality is hit or miss. Black print on white t-shirts comes out faded, streaked and with ink residue spots. Would be fantastic if they figured out a way to provide consistently good print quality on t-shirts. It would also be great if SPOD expanded their product catalog to include more home-goods (picture frames, art, full throw pillows instead of just pillow cases, and more socks). Lastly, I'm waiting on full color mugs to return as not having them in stock is really hurting my sales.
Hello Maggie & Ace,
Thank you for reviewing our app and for your honest feedback on our print quality. We're always grateful for examples of what can be done better to achieve a consistent print quality, so you can feel free to email us pictures of the prints to support@spod.com and we can then approach our colleagues in the production facilities to find out what can be done better. Thank you!
Very Nice support spod team, and really easy to use. I faced big problem 2-3 times but they solve very fast. thanks spod
Hello MYTeesPlanet,
Thank you so much for leaving this kind review, this is very much appreciated. We're happy that you stuck with us even after experiencing problems in the beginning and look forward to supporting you and your business in the future als well.
This company has the worst customer service ever! I called in to their department and they said they could not help me with my request. They sent my customers wrong packages and also packages that contained nothing! USPS and my customers contacted me and told me the packages arrived empty.
I’ve sold a lot of products with them and I should have switched to a new service a long time ago. Sent it two emails and called over 7 times and nobody has answered my emails it’s been 3 days now.
To be honest it’s actually disappointing.
Hello Official Teamize,
Thank you for your honest feedback, we can completely understand your frustration and are very sorry that you had troubles with both the orders and getting in touch with our customer service.
At the moment, we are trying to tackle the huge amount of emails and calls coming in, but are still trying to get back to merchants as quickly as we can.
We will get in touch with our colleagues to take another look at the orders that were faulty to see if we can find the best solution for you (if not already happened) and understand what went wrong internally and how we can fix it.
Thank you again, feedback like this is always valuable to us as we're constantly striving to improve our services.
The UI is makes using SPOD so easy and intuitive. Coupled with the ease of taking a filling orders SPOD makes the perfect app for a T-Shirt shop like ours. Rustic designs for the mountain life.
Honestly the app works great, the products are fulfilled quickly, they have the best women's sizing apparel of any of the PODs I've tried, and the quality has been exceptional. On the rare occurrence that the print doesn't go as planned I have had no issue getting an immediate refund. No complaints here.
Hello Threaded Wit,
Thank you for taking the time to leave this great review, we're so glad to hear that you're happy with the app and our services even on occasions when things didn't work out as planned right away.
Best POD app ever! I mean, We're in the middle of a pandemic and they're fulfilling my orders like We are in "normal" days, the prices are great! I just have 2 suggestions: 1. 15 Oz white and black mugs and 2. 11 Oz and 15 Oz Color Changing Mugs. Thank You!
Hi Sarcastic And Funny HANDMADE
Thanks very much for the feedback. Our production facilities are working extremely hard to get your orders out on time, so it is great for them to see some appreciation for their hard work.
As for the mugs, I have passed this request on to our purchasing department to see if this is possible!
I have been a loyal user of SPOD for several years, consistently experiencing excellent service and rapid production times.
Thank you for leaving a review for us Egendesign. We greatly appreciate your feedback and hope to continue delivering excellence for you and your customers!
Hätte ich gewusst, dass Ihr noch eigene Werbung für spreadshirt dem Kunden dazulegt und ich dadurch Kunden verliere, hätte ich die App niemals benutzt!
Hallo H21 online,
Danke für Ihre Bewertung.
Das sollte nicht der Fall sein. Können Sie sich direkt mit mir in Verbindung setzen und mir die Bestellnummer schicken, die die Werbung für Spreadshirt enthielt? Ich werde die Situation an unsere Produktion eskalieren lassen, damit sich dieses Problem nicht wiederholt.
Wir können dann auch darüber sprechen, wie wir eine Lösung für Ihre Situation finden.
Sie können mich direkt unter jean-michel@spod.com kontaktieren.
Liebe Grüße
Jean-Michel Poupart
Success Manager SPOD
Absolutely amazing!!! I started using SPOD in November and they the BEST company for POD. The processing times are way faster than all the other POD companies and they have wonderful customer service. The print quality is also superior. I've gotten so many 5 star reviews on my Etsy shop because of SPOD. Keep up the great work!!
I use this app all the time. The production has slowed considerably within the last month. Almost two weeks for one item. I use to brag about having the fastest turn around with the cheapest prices at my store. I can no longer talk that game anymore. Also the site doesn't always let you upload when designing and it cost me money with customers. A lot of glitches. I am going to have to work with another vendor as I do not have time for SPOD's site maintenance.
2/3/2024
Since our last review, SPOD has become one of my favorite drop shipping apps! Especially now that you guys have added DTF to t-shirts and hoodies. However if you guys are going to make us chose Bella+Canvas to get the DTF prints, then you guys should offer way more colors. That 3001 version comes in all kinds of colors but we are only limited to 6 and sizes stop at 3X. Also that shirt should be a little cheaper by maybe $1.50-$2.00. I love the DTF, flex, and velvety flex, but I stay away from the DTG or digital direct. Those prints last maybe 5 washes then they start to peal, flake, etc. You guys should get rid of that process all together and open DTF up to be added to other garments that offer more colors then you'd be Top Dog! It also would be nice to be able to use our own designs on sleeves and hoods.
Overall, I LOVE YOU GUYS. My number 1 app for Drop Shipping. Thank you for the items you got out to my customers over the Christmas Holiday! Looking forward to your improvements.
Hi ReCet Store Online,
Thank you for your review.
We recently were facing a backlog for productions, which has been resolved within a week. We are back to normal turnaround time.
Can you send us some examples of the glitches you are facing? We take that kind of feedback seriously. Just send our support team some examples so that we can fix them as soon as possible.
Thank you again
Sincerely
Your SPOD Team