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Awesome experience! I really enjoyed navigating the site and products. The design process was simple and enjoyable seeing my design come to life and having the reassurance that SPOD will be a great fit for the growth of my company.
Hello Jack Cook llc,
Thank you so much for your great review of our app, it's so good to hear that you found it easy to use, especially since uncomplicated usability is one of our key objectives. We're happy to be part of your business and to support you in your future ventures.
I have been using this app for just one day, and I'm so please with it. It's easy to use and understand. I can fill my online store with lots of quality products and not have to pay a lot of money up front. I pay when my products sell. AND, I don't have to worry about packing and shipping. SPOD does it all for me! I have sent for a sample, and I can't wait to receive it.
Hi Fiddling Cat LLC,
That is exactly what we do, you sell the product and we take care of the rest. Thanks for leaving the review.
Production time improved after communication. Hope you will continue and make it stable. Thanks for the improvement.
Hello 800 Gifts,
Thank you for taking the time to update your review on our app.
We also hope that the situation will remain stable enough so that we can increase our production times again without endangering our colleagues in the production facilities.
Please do feel free to send any and all customer feedback our way, this is vital information to us with which we can in turn contact the facilities and find sustainable solutions. Thank you in advance for this.
As soon as we know that capacities can be increased, we will update you via newsletter and on the FAQ page: https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article
I can't see the whole page while trying to upload products. And some of the buttons don't load so I don't know what they are for. Pretty frustrating.
Hi, 1212Designs
Thank you for the review. Would you mind letting me know what screen resolution you are using and which button exactly isn't loading?
Thank you again for the review and I'm looking forward to hearing from you.
This is an amazing way to add quality merchandise to my store. I like that they offer organic products, but I hate that they make me continuously write this review until I hit 100 char actors. That's weak.
Hugely disappointing! Awful print times, '48 hours?' as advertised, hah! More like 48 days if you're lucky. Terrible customer service. Just a shocking app, don't waste your time folks.
Thank you for your feedback. For security purposes all accounts must be verified before orders can be produced. Once your account has been verified orders would move into production and continue as normal within the 24-48 hour production time.
The prices are great but it has taken too long to complete orders and respond to my question via the support channel. My customers all said and I have seen with my own eyes the quality of the shirts. The design is too small and has the faded look and the shirts were wrinkled.
Hello Trinity Mom,
Thank you for giving us your honest feedback, we're so sorry to hear that you were unsatisfied with our services.
We did struggle with reduced capacities in our production facilities over the past weeks as well as a very high backlog of emails and calls in our customer service which is why we had to up the production and response times.
On June 24th we were finally able to reduce production times to 4 business days for ca. 50% of the orders and 6 business days for ca. 90% of them. Also, we now have more people helping out our colleagues in customer service and try to get back to all requests within a maximum of 4 business days.
We know that this can still be frustrating for our merchants and try to be transparent about this and to update our merchants as best we can on the following FAQ page: https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article
I can see that your store is closed now, perhaps you would still consider sending us pictures of the orders that were not to your satisfaction to support@spod.com, so we can try and find our what went wrong and maybe still offer you a solution for compensation.
So far, very easy to use. Loving it so far. Very easy to upload logos and create and send products to my store front
Hi Hive Swag,
We are glad to hear you are loving the app so far, thanks for the feedback.
While I do like the SPOD, I just wish it was just a bit easier like Printful. I find some things more challenging in this App.
Hi RocketSurf Action Wear,
Thanks for the feedback. We reached out to you to see if you are interested in meeting with our User Research department to understand where we could possibly improve the app. Feel free to reply to us and we will get that set up straight away.
They charged me for samples and then never sent them. They actually never even went into production. Waste of money. Update: They got back to me to inform me one of the products was out of stock. I wish I didn't have to reach out in order to find that out, but I ended up getting the products and they looked pretty nice.
Hello Trail Dogs Coffee Co.,
Thank you for leaving your honest review, we're very sorry that the order could not be produced promptly due to a stockout of the product.
Please note, though, that we do not charge the money from your credit card but simply authorize the amount to be withdrawn once the order ships.
We could see that you now also got into contact with customer service - we advise that this always be the first step to find out what is going on, since we feel that our services can be judged wholly only after we've been given the opportunity to react. Thank you!
The order is currently in production, we hope that you will be happy with it once it arrives.