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I like the ease of designing my products. I have tried to place two sample orders, but have been unable to do so. I have reached out to customer service multiple times on each order. The second sample order I have reached out 3 times with no response. If I cannot get a response on a sample order, why should I continue to use SPOD for my business?
Hello SLP Sippy Cups and More,
Thank you for your honest feedback, we're sorry to hear that you had such problems with the sample orders and with reaching customer sercive. At the moment, it can take up to 4 business days for our colleagues to get back to requests since we still have a very high intake of emails and calls every day. We try to be transparent about this in our designated update page: https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article
Also, I could see that after the two sample orders that didn't work out, the customer orders shipped already and you have a new sample order from yesterday that is already being produced. It seems that you are still willing to be using our services, so we hope this cooperation will work better from now on.
its awesome so far..................................................................................
So far I am enjoying it - it is taking some time to get used to all the features but it is working out pretty good so far. Thanks
I like how easy it is to use this app but I really hate that the items I want are always either low in stock or not in stock at all. For example, a pink hoodie would have only 10 of size large in stock but nothing else so I can't sell anything.
Was really excited to use SPOD but just had to pull the plug. Everything was straight forward and had no issues setting up but after getting my samples, I'm really disappointed in the print quality, etc. I really hope they consider implementing a better product designing process that lets you know if your image file meets their standards like other POD options do. My files were all really large resolution, high DPI, etc. yet they don't look good at all. Some of the colors just look bad. And one shirt had stuff on it that I had to wash to get off. I can't sell these designs to customers -- looks super cheap. Don't recommend them, currently.
Hi Vista Blvd,
Thanks for leaving the honest feedback, we are sorry to hear that your experience was not what you expected.
We will reach out to you and try and see what went wrong with the print of your images.
As for the t-shirt that you have to wash, it sounds to us like there was some pre-treatment on the product. This is required to make the ink stick to the t-shirt, and it can be sometimes it is somewhat visible on the product. A wash will remove the pre-treatment as you stated, unfortunately due to the nature of print-on-demand we cannot wash the products as well after printing them, this will lead to longer production times and additional costs for your business.
App gave a 400 error repeatedly and needed to be uninstalled/reinstalled before I could use it. After creating an account I was able to place an order for a sample product, but I received an email from SPOD a few days later requesting a government photo ID claiming my account could be fraudulent. Customer service failed to reply to my email questioning the need for a photo ID in order to have a sample shirt printed. Also has by far the most expensive apparel shipping costs of the companies we've considered so far ($6.35 for one t-shirt).
Hello Fulcrum Dawn,
Thank you for taking the time to review our app, although we're very sorry to hear you've not been happy with our services. Customer Service will always try and get back to you within 24 hours, however, they are not in the office on weekends and public holidays (they are based in Germany).
Concerning the request of an identification document, you might find our privacy policy helpful: https://faq.spod.com/hc/en-us/articles/360020572720-Privacy-Policy- Under 'Odering from SPOD' you can read up on the matter.
You guys really suck! Your processing time s**ks, 4 days nothing, Called and told not done. screwed up the logo and won't fix. sending at some point worthless samples. Robert you're talking out of your Arse! I called and spoke with this woman and was told wrong logo used and nothing she would do about it. This after she said still in production. And after I emailed you guys twice within minutes of placing order to verify logo. No response from anyone and I emailed twice. Told be to accept it as is. Feckless Employee!!!! You guys are Horrible! You should quite doing feedback that is is false. Take responsibility for lame A** service. Can't wait to see the crappy products.
Hey GritSox,
I am sorry to hear that you feel this way and would love if we can find a solution for this issue. As we are in mail contact, let's move the topic there.
Still, for the wider audience, some context is needed:
* You uploaded and placed an order with a mainly black design on a dark grey shirt. It should be clear, that this is not an ideal color combination. Still some merchants create such kind of designs on purpose. We therefore can't question such orders.
* Also, according to the order tracking you did not receive the shirt yet as it was shipped in Oct. 1st. With this I do not understand how you know that the design is not exactly as you ordered.
We love our merchants and support them in any way we can. Still it would be presumptuous if we question everything they do.
Kind regards
Robert
great app. easy to use. straight forward and very understandable. within my first use i was able to produce my first design.
I love it more each time I use it. Super easy to use. This is the first time I have used their designs, and there are more than I expected. Great work, SPOD!
Thank You so much for your feedback, we gladly appreciate it! We are so happy that you are using the SPOD App and enjoying it.
We are even more ecstatic to hear that the app is easy to use, as that is the experience we hope everyone to have. Please let us know if there is anything we can do to assist on your SPOD journey. Welcome to the SPOD Family, wishing you much success!
So far, so good! I just uploaded my first product. It was a wide neck ladies sweatshirt. I chose that product because I haven't seen it anywhere else. I would love more organic, fair trade products to choose from. Like pants/yoga/joggers. I love your platform though, thank you!