Avis (128)
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I love the placement and the mockups that come within this app. I also love the built in descriptions and size charts. It is a bit pricey but nonetheless worth it!
I like it...so far, everything I'm looking for...I like it a lot!!!! Easy designing, easy choosing of products, and then easy posting to your store...very cool app!!!!!
Great so far. I waited on a phone call for 15 minutes before a recording telling me no-one was available and the mailbox was full. However it was very easy to setup first item for design.
Julian
Hello Julian,
Thank you for taking the time to review our app and services, although I'm sorry you couldn't reach us over the phone. We've got a lot of calls and mails incoming at the moment and are trying to tackle that, but we will also look into the matter of the mailbox, thank you for letting us know.
At first I was intimidated by this process, but I have found the app to be very user-friendly. I love that it connects directly to my store and that I can make quick edits simply and whenever I want. I have more to learn, but so far, I think the app is great.
Hello WearAPeece,
Thank you for your feedback, it's great to hear that you like the app's usability. We're still learning too, so any questions or suggestions can always be sent our way at support@spod.com.
This is the first print-on-demand app with an customization tool that actually worked!!! Hopefully, the final product result is a good as it looks when created because if so, then business is about to BOOM!
UPDATE! The sample item arrived and it's exactly how it was created. The turn around time is excellent and all I can say is WOW!
Hi 1Faith1Love,
We are glad to hear you sample arrived exactly as expected. We are looking forward to supporting your business in the future.
I just wish that their print quality were better, because I tested out several orders me as a client and the print quality are very disappointing. I loved the application and the look of the product in my store, but in the end the result was terrible. I am so sorry after so much work, I have to find a better service. I will not recommend this quality to my clients. .
Hi, Children's Green Planet,
I'm sorry this is the experience you've had with our prints. Have you reported the low-quality prints to our customer service? Please send them a picture of the prints so we can find the best solution for you.
There is a lot of different factors that can influence the quality of the print, and this is something we can support you with.
Thank you for the review and have a wonderful day,
Sincerely,
SPOD Team
I've been using SPOD since the end of May 2020. May 28th to be exact. Their quality is great, but the "48 Hour" fulfillment seems to be false at this point, as I have had several orders so far and 2 of the orders are going on a week. Sitting in "waiting for production" queue. They have an option to message customer service on each order, and it has been 2-3 days between messages with no response from SPOD. I get that there are delays due to COVID. I just need some type of response.
Hello REP U HBCU Apparel,
Thank you for your feedback, we're so sorry about the delays both in production and in getting back to you. Indeed, we have been struggling with reduced capacities in our production facilities and had to increase our production times. At the moment, it takes us about 7 business days to produce approximately 50% of the orders coming in. Approximately 90% are produced withing 10 business days. However, we will hopefully be able to increase capacities shortly to reduce the procution times again.
Similarly, we have been dealing with a lot of incoming mails and phone calls and are in the process of reducing the backlog there as well.
We try to be transparent about this and to update our merchants as best we can on the following FAQ page: https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article
so far so ..... great ! I am also filling this review out to stop being asked to fill out the review in future, as that's annoying
Hello Lago Boys,
Thanks very much for leaving the feedback, we appreciate it!
This app is very helpful in creating good quality apparel for my brand. They ship quickly as well. I would recommend everyone. I can't wait for them to offer more print options.
I don't know why but for my customers products are saying that it can't be shipped and that is affecting our business and making us look bad.
Hi there,
Thank you for reaching out. We checked your account and the products, orders and everything else look good. The product you created needed some time to synch to Shopify so that all stock states are correct. The two orders that have been placed for the product on April 10th and April 11th are soon in production. I therefore really can't see any issue.
To make sure that everything runs smoothly, could you please send us an e-mail to shopify@spod.com to make sure that there is no issue with Shopify that we can't see.
Kind regards and stay safe!
Robert
