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Normally, I have no issues with my SPOD store, but today was different. I could not access anything on my store at all from Shopify. I called and the person who took my call assured me that the "technical" issue will be addressed and fixed shortly. It is now 11:16 pm EST and there has been no change and no follow-up. I am disappointed at this point. I don't know if my customers can place orders. ...very disappointed.
Hi S&S Empowerment Apparel ,
Thank you for your feedback. My sincere apologies for the technical issue we faced on the 28th of December. We worked as hard as we could to fix it as quickly as possible. It was resolved shortly after you posted your review. I hope everything is running smoothly again for you.
If it isn't, please don't hesitate to contact us again so we can work with you into finding a solution.
Sincerely,
Your SPOD Team
2023 UPDATE:
SPOD has gone from bad to worse. Seriously, they will ruin your print on demand business. Use Printify, Printful...any other Shopify partner but SPOD. They have the worst customer service, slow response, and take zero responsibility.
They've recently moved to fulfill from a new facility, causing delays without any way to track shipments or where the order is in the production process. One customer has waited 2+ weeks and all SPOD can tell me, is they may or may not be able to locate this in the production process and may or may not be able to cancel this order. I've also had many fit and quality complaints and it's time to finally remove the very few items I have left being printed by SPOD.
Read all the recent negative reviews - I'm not the only one who feels this way. They started out great, years ago but are simply not worth the higher production cost for poor customer relations and poor often printing quality.
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Good luck getting ANYONE to respond to customer service tickets, issues, questions. There is literally ZERO customer support.
Hi Spooky Cat Press,
Thank you for your review.
I'm really sorry this is the experience you've had with us so far. When it comes to customer service, we are working hard to make sure we can answer every email as quickly as we can, but we are aware that there is still a lot of place for improvement.
When it comes to the print quality, there shouldn't be any major differences between each print, so when it is the case, we will always be able to find a solution for you. It is currently not possible for us to send a replacement (but we want to add this feature) but we can offer you a refund so you can place the order again.
Thank you for your understanding.
Sincerely
SPOD Team
Great app! Such a breeze to use. Great options to choose from and great for someone doing this for the first time. The entire process was very clear and had a step by step guide to follow which was very helpful.
Hello Kay's and welcome to SPOD! We are happy to hear that you chose SPOD for your first POD experience. Finding an app that is easy-to-use with step-by-step instructions can be difficult, so we are excited to be of assistance. SPOD is here if you need any additional assistance while on your SPOD journey. Thank You for your review!
great app easy to use. could use more products especially for pets but aside from this complaint, the app is great. Easy to learn and connect with your store. Allows the easy upload and customizing options for your customers to make their own choices not just being stuck with the ones you come up with.
I use this app all the time. The production has slowed considerably within the last month. Almost two weeks for one item. I use to brag about having the fastest turn around with the cheapest prices at my store. I can no longer talk that game anymore. Also the site doesn't always let you upload when designing and it cost me money with customers. A lot of glitches. I am going to have to work with another vendor as I do not have time for SPOD's site maintenance.
2/3/2024
Since our last review, SPOD has become one of my favorite drop shipping apps! Especially now that you guys have added DTF to t-shirts and hoodies. However if you guys are going to make us chose Bella+Canvas to get the DTF prints, then you guys should offer way more colors. That 3001 version comes in all kinds of colors but we are only limited to 6 and sizes stop at 3X. Also that shirt should be a little cheaper by maybe $1.50-$2.00. I love the DTF, flex, and velvety flex, but I stay away from the DTG or digital direct. Those prints last maybe 5 washes then they start to peal, flake, etc. You guys should get rid of that process all together and open DTF up to be added to other garments that offer more colors then you'd be Top Dog! It also would be nice to be able to use our own designs on sleeves and hoods.
Overall, I LOVE YOU GUYS. My number 1 app for Drop Shipping. Thank you for the items you got out to my customers over the Christmas Holiday! Looking forward to your improvements.
Hi ReCet Store Online,
Thank you for your review.
We recently were facing a backlog for productions, which has been resolved within a week. We are back to normal turnaround time.
Can you send us some examples of the glitches you are facing? We take that kind of feedback seriously. Just send our support team some examples so that we can fix them as soon as possible.
Thank you again
Sincerely
Your SPOD Team
I use this app as one of my print on demand companies. I am very pleased with the recent addition of the "create your own" feature for my website. It helps generate traffic to my site. Also, the sample t-shirts I ordered were good quality.
Awesome! Can't wait until it works with mobile. You guys offer a lot of different clothing styles and options.
I love SPOD their prices are great and the custom tool is so easy to use.
I recommend to anyone that has a T-Shirt store
Hello SBTEEZ and Tanks,
Thank you for your review and the kind feedback, we're happy to be part of your business!
Good quality items wit SPOD...I like the items we can make lots of great things to sale in your store...
it is really simple to use, and i like the look and feel of the app, and it has nice looking mock ups, the only thing i wish for is bulk uploading and editing, it would be great if it was available.