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Quality controls are very poor. Have had multiple returns due to misprints or damage. Worst off all, the lack of quality controls ruined our shot of our first wholesale retail partnership. First bulk order lost in the mail. Second order arrived with 20% of products damaged beyond use and one product from someone else’s order.
App stopped syncing orders from Shopify. Even manually requesting fulfillment does not work anymore. Support asked what browser I was using!! Basically saying it's my fault their app is not working. Then never responded again.
Hello Old School Labs™,
Thank you for taking the time to review our app, we're very sorry that you are unhappy with our services. By asking which browser you are using, ...
Not all of the packages SPOD sent for me got to their destinations. They lost me at least three packages from the 14 I had until now.
Hello Crazy Plant Lady Designs,
Thank you for taking the time to rewview our app, however, we're very sorry to hear you've had such bad experiences with our serivces, I had a ...
I started to use spod because their base prices were really good but after a month of using them they raised their base prices. This is horrible business on their part because I never got a change to plan for this. Please change the prices back asap. Also your profit margin calculate doesn't even count tax. so its not even a calculater because the tax make a huge different it like 20 percent of ...
Hi Dating Merch,
thank you for your feedback.
The price increase that you are mentioning can be explained by our 3-year anniversary discount that we offered from September to ...
The app is fine, but the product is absolutely horrendous. The printing on every shirt with other designs were all faded and the poorest quality I have EVER seen. If it is not resolved, I will completely delete the app and NEVER use SPOD again because their printers are HORRIBLE. No person can build a successful business with this type of quality...or lack there of. DO NOT WASTE YOUR TIME ON THIS ...
Hi Organic Justice,
thank you for your review. I'm sorry this is the experience you had so far with our product. Did you already contact our customer service about it? Please ...
I sent the ticket but I have not seen a reply. I can't handle big orders and no one will support me.
Hello Etsy Store,
We're sorry to hear that you're unhappy with our services but please be fair and truthful in your assessment of it: I've had a look at your conversations ...
Super negative experience with SPOD, Did a samples order 2 months ago, and it never showed up. Yesterday contacted them for a refund since it is clearly lost and the tracking they gave me doesn't return any information in my country's post system. Their answer was they won't refund it since it has arrived in my country over a month ago. Just be aware of how things work with them... Won't ever ...
Hello Rasika Designs,
We're very sorry to hear that you had such bad experiences with us. Indeed, we can only offer tracking for international Express shipping, not for the ...
After about five months of using SPOD, we are still conflicted. We like their catalog and fast production times, which is usually 24 to 48 hours. However, sometimes it can take 4 to 5 days, which is a problem if you want to advertise an item based on expected delivery times. This leads me to my next issue. Their customer service is the worst compared to the other POD companies we use (three of ...
Hi URevolution,
Thank you for that feedback. First of all, we take that sort of feedback really seriously, as we want to make sure your experience with us is at the best it ...
Customer service is terrible and even though my shop is marked to stop selling an item that is out of stock, SPOD sold it anyway and then tagged it as out of stock with no option to change to a color in stock. Insteand I have to cancel an order or wait....unacceptable for a first time shopper to my store. and the rollover rep who took my call was terrible sounded so annoyed from the get go and ...
Hi ShopAOKFitness,
We appreciate your honest feedback, and it is true we have had some delays in responding to customer service inquiries. We are experiencing a huge influx ...
These guys are amateurs of the worst kind. BEWARE, they show your full name and address in your clients shipments and there is no way to hide it. Not to mention that the quality of their products is much worse than PRINTFUL and other alternatives, and the t-shirts run small...
Hi there,
I am overly sorry to hear that you had a bad experience with us.
For the address: This can be changed w/o a problem. Just drop us an e-mail and it will be adjusted ...