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Review of SPOD/Spread Connect App on Shopify:
The transition from SPOD to Spread Connect has been an absolute disaster for my business. When the app updated, every single one of my products was flagged with a notice stating: “The print area has changed for this product. Please check whether your design’s placement is correct.” I checked each design, and everything appeared to be perfectly aligned. Yet, despite nothing needing correction, I was forced to re-upload every design, description, price, and product detail manually. This has been an incredibly tedious and time-consuming process, especially for those of us with larger catalogs.
Adding to the frustration, customer support is nonexistent. I’ve been calling their customer service all day, multiple times, during their stated hours, and no one answers. Relying solely on email to address urgent issues—like needing to cancel or adjust a product—is impractical and frustrating. Clear communication and accessible support are vital for a business-critical app like this, and Spread Connect has completely failed in that regard.
This experience has been nothing short of a nightmare. The lack of consideration for users’ time, the disruption to my store, and the absence of responsive support have made this app unusable. I cannot recommend Spread Connect to anyone looking for a reliable print-on-demand service on Shopify. Stay far away unless you want to risk hours of lost productivity and unresolved issues.
Hi StupidShirts.com,
Thank you for taking the time to share your feedback about. We deeply regret to hear about the challenges you have experienced, and we sincerely apologize for any disruption this has caused to your business operations.
Regarding the adjustments to print areas, we understand the inconvenience this may have posed, particularly for merchants managing larger catalogs. These updates are not related to the rebranding but are part of our ongoing efforts to optimize our printing processes and ensure the highest quality for your products. We recognize that this has required additional effort on your part, and we are actively working to make transitions like these more seamless in the future. For further guidance on this matter, please refer to this detailed article: https://faq.spreadconnect.app/hc/en-us/articles/16338832200348-What-do-I-have-to-do-if-product-configurations-change
We also sincerely apologize for the issues you’ve encountered with our customer support. We recognize how important clear and responsive communication is, especially when dealing with time-sensitive matters. Feel free to email us at support@spreadconnect.app with details of your issue, and our team will make every effort to assist you promptly.
Once again, we apologize for the inconvenience this has caused and appreciate your patience and understanding.
Thank you!
Sabrina
Integration Manager
Spreadconnect Team
Und schon wieder gibt es den Fehler... “The print area has changed for this product. Please check whether your design’s placement is correct.”
Wird denn bald eine Massenbearbeitung angeboten? Oder eine API mit der man selbst die Sachen anpassen kann? Sich durch alles durchzuklicken ist ja unfassbar aufwendig. Das ganze Handling von Produkten ist im Moment nicht mehr zeitgemäß.
Hallo Shirts für Kinder,
vielen Dank für dein Feedback! Wir verstehen, dass die manuelle Anpassung der Designs bei Änderungen der Druckfläche sehr zeitaufwendig sein kann. Unser Team arbeitet kontinuierlich daran, die Verwaltung der Produkte zu optimieren. Wir nehmen dein Anliegen bezüglich einer Bulkbearbeitung sehr ernst und prüfen, wie wir hier zukünftig Verbesserungen ermöglichen können.
Bei weiteren Fragen oder Anregungen freut sich unser Kundenservice jederzeit über die Kontaktaufnahme.
Liebe Grüße,
Sabrina
Integration Manager
Spreadconnect Team
Anfangs lief alles wie geschmiert. Artikel wurden umgehend bearbeitet, produziert und an den Kunden ausgeliefert. Alles super...
Aber dann waren wir wohl doch nicht "Woke" oder "Grün" oder "Mainstreem" genug und sind mit unserer kritischen Meinung die wir mit und an unseren Produkten zum Verkauf anboten bei SPOD angeeckt. Übrigens: SPOD gehört zu Spreadshirt, und dort kann man linksradikales Gedankengut auf jedem T-Shirt drucken lassen aber alles was von dieser Meinung abweicht, wird zensiert und am Ende nicht mehr produziert, mit fadenscheinigen Argumenten... Und nun hat uns auch SPOD von heute auf Morgen die bestellten Waren einfach nicht mehr produziert. Der Support antwortet nicht mehr. Es wurden irgendwelche rechtlichen Gründe vorgeschoben und dann standen wir da, mit unbearbeiteten Aufträgen von Kunden die ihre Ware bereits bezahlt hatten und auf die Lieferung warteten...
SPOD und Spreadshirt sind bei uns für alle Zeit gestorben und wenn sie der letzte Anbieter sind.
NEIN DANKE UND NIE WIEDER!!!
In fact, you have understood absolutely nothing!
As I told you, the products have not been deleted from my store but they are no longer visible in the application itself. When I go to the SPOD site, I select the connector, I don't have the products when I go to preview, I find the product... AND ESPECIALLY, I HAVE NOT ADDED ANY NEW PRODUCTS!
I have several problems with the application, including the fact that I cannot add the VAT number because your software does not know the number. Your application does not work at all.
So I repeat, if SPOD is not able to help me with this problem, who else can?
Hello Brikoneo,
Thank You for your updated reply. We have sent you an email to schedule a meeting with you. We would like to do some screen sharing activities so you can take us through the issues you are having so we do have a better understanding. As stated before, we are here to help you with whatever issues you are having. If you do not feel comfortable responding to my email, please contact our Customer Service Team, I have provided you with a link. Again, looking forward to get this issue resolved for you! https://www.spod.com/contact-us
Ordered a sample item to test SPOD nearly a month ago. Wasn't ever fulfilled. "Awaiting production" for a month. Contacted support. No response within the day -- Just cancelled the sample order. Just tried writing support again to let them know. We'll see if they respond. I'm sure they'll respond promptly here since it's a public review. Very disappointing experience though after a couple decent experiences. Glad it was just for me and not a customer. Hopefully they didn't charge yet or it refunds automatically.
Hello Beach Day Gifts & More and Thank You for your review! We will always respond to you because we are generally concerned about any issues you may be having. If any orders are waiting for Production over 24 Hours, you should be contacting Customer Service immediately. From my experience, there can be a few issues here such as payment issues, stock issues, account verification required, etc. Because your time line was not very clear, I do not understand if you contacted Customer Service 30 Days ago or more recently. Customer Service usually responds between 24 to 48 Hours of receiving an email.
Regardless of the issue, we want to make it right. Please let me know where I can reach you and I will send an email. Sorry to hear about your experience. Looking forward to hearing from you, Thank You again!
2023 UPDATE:
SPOD has gone from bad to worse. Seriously, they will ruin your print on demand business. Use Printify, Printful...any other Shopify partner but SPOD. They have the worst customer service, slow response, and take zero responsibility.
They've recently moved to fulfill from a new facility, causing delays without any way to track shipments or where the order is in the production process. One customer has waited 2+ weeks and all SPOD can tell me, is they may or may not be able to locate this in the production process and may or may not be able to cancel this order. I've also had many fit and quality complaints and it's time to finally remove the very few items I have left being printed by SPOD.
Read all the recent negative reviews - I'm not the only one who feels this way. They started out great, years ago but are simply not worth the higher production cost for poor customer relations and poor often printing quality.
______________________________________________________________________________
Good luck getting ANYONE to respond to customer service tickets, issues, questions. There is literally ZERO customer support.
Hi Spooky Cat Press,
Thank you for your review.
I'm really sorry this is the experience you've had with us so far. When it comes to customer service, we are working hard to make sure we can answer every email as quickly as we can, but we are aware that there is still a lot of place for improvement.
When it comes to the print quality, there shouldn't be any major differences between each print, so when it is the case, we will always be able to find a solution for you. It is currently not possible for us to send a replacement (but we want to add this feature) but we can offer you a refund so you can place the order again.
Thank you for your understanding.
Sincerely
SPOD Team
Not what we though in the beginning!
It's cheap and (sometimes) fast. However, the customer service is the worst in the business, we've been in this for 6+ years and work with a variety of PODs as well as our own studio prints.
We've had complaints about staining, fading, incorrect items sent (sometimes offensive to the recipient)
International shipping is a disaster. No tracking, no guarantee, no refunds, lost orders.
Bottom line, cheaper isn't better. We will be moving away from SPOD and back to other providers
I just wish that their print quality were better, because I tested out several orders me as a client and the print quality are very disappointing. I loved the application and the look of the product in my store, but in the end the result was terrible. I am so sorry after so much work, I have to find a better service. I will not recommend this quality to my clients. .
Hi, Children's Green Planet,
I'm sorry this is the experience you've had with our prints. Have you reported the low-quality prints to our customer service? Please send them a picture of the prints so we can find the best solution for you.
There is a lot of different factors that can influence the quality of the print, and this is something we can support you with.
Thank you for the review and have a wonderful day,
Sincerely,
SPOD Team
App stopped syncing orders from Shopify. Even manually requesting fulfillment does not work anymore. Support asked what browser I was using!! Basically saying it's my fault their app is not working. Then never responded again.
Hello Old School Labs™,
Thank you for taking the time to review our app, we're very sorry that you are unhappy with our services. By asking which browser you are using, customer service was not trying to shift any blame towards you, they are just going through the list of possible solutions, starting with the simplest - so that they do not make you wait until they get an answer from the development team, which will at first always be the quesion of which browser was used. Please also bear in mind that the emails queuing up are all given a 24 hour response time, but that this response time is also extended over the weekend since the customer service is not working on weekends and public holidays. We will monitor your case and can only ask you to be patient with our customer service and the development team, and we hope that, if you decide to stay with is, we can prove ourselves as a trustworthy partner for you and your business. Thank you!
Such an easy app to integrate with great pricing and options, but AWFUL print quality. I had to refund and refill more than 50% of the orders I sent to customers. Things were constantly misprinted, had holes, etc. I ordered samples for each product I put on my site and after I washed them a handful of times they completely faded or begin to peel. I had to stop working with them all together.
Thank you for your feedback and we are sorry to hear about the print issues you experienced.
For Digital Direct Print method products get pretreated before printing to help the ink stick to the product material, it could be possible that the pretreatment was not effective on some products. Please email us at Support@spod.com. We would love to look into this further to help improve our process in the future. We hope to hear from you soon.