Spreadconnect

Hello,

Thanks for the feedback, I will go through and answer your topics.
1. no mockups for alot of things - We have mock ups for a lot of products but not everything, our aim in 2020 is to have mockups for every single product. In the meantime you could use a service like placeit.net for moore mock ups.
2. shipping is expensive - I am sorry to hear you find our shipping expensive, if you take a look at our competitors SPOD has the cheapest shipping prices. We would love to lower the prices in the future.
3. no etsy intergration - We do not have an integration for Etsy, but you could use apps on Shopify's app store to upload products to Etsy.
4. quality of print can be better - I will look into your orders and see what we could have done better.
5. everything smells like vinegar and thats a big turn off with customers. - Unfortunately this is the nature of Print-on-Demand. We need to add a pre-treatment to make the ink stick to the products, this is gone with a quick wash.

Thanks,
Adam from SPOD.

Hello hakonah,

Thank you for your feedback! Sometimes, suppliers calculate the shipping rates into the product prices to offer lower shipping. That means, in turn, higher product prices.
We want to be transparent about our prices so that you have the possibility to decide, what prices you want to offer your customers in turn.
You can find some useful information on this subject in our FAQ pages: https://faq.spod.com/hc/en-us/articles/360010855433-How-can-I-configure-shipping-cost-in-Shopify-#article
As for the delays in production: we know this is frustrating, we're currently working on increasing our capacities so we can again offer a quicker turnaround on incoming orders. We try to keep our merchants up to date on this designated faq page: https://faq.spod.com/hc/en-us/articles/360012726799.

ou can see our COVID-19 updates here about our current situations - https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article

Hi Café Latte Shop,

Thanks for leaving the feedback, it is great to see you are happy with our products. As for the mock ups, whilst we are continuously trying to improve our variety of mock ups, if you are not completely happy their are external services such as PlaceIt that offer more specialized images.

Hey there,

Thank you for the review. We are sorry that you experienced trouble with the shipping of the order. I would like to point out that the issue is in the Canadian Customs process and not with SPOD. The customs process is unfortunately not very reliable nor fast by any means.
The order was placed on July 4th (not 4 month ago) and was shipped on July 9th (due to holidays). After it was shipped we rely on the shipping providers and the customs process as any other provider does.

In our documentation I can't find any request for a refund so I assume this was why none has been processed. Just did this now so that you do not have to pay for the flawed customs process.

Kind regards
Robert

Hallo ChroonZ,

danke für dein Feedback. Auf dem Etikett sollte eigentlich nicht "Spreadshirt" auftauchen. Wenn dem so ist, dass handelt es sich um einen Bug dem wir nachgehen werden.
Eine individuelle Rücksendeadresse ist allerdings nicht möglich in DE.
Unser Versandteam hat lange mit DHL und anderen Anbietern gesprochen. Aktueller Stand ist, dass für ~ 15,-€ Zusatzkosten (pro Sending) eine individuelle Adresse angegeben werden kann.

Viele Grüße
SPOD

Hello Midwest Quest,

Thank you for leaving your honest review, we're sorry to read that you had problems with the print. These things shouldn't happen but if they do, please make sure to inform the customer service at support@spod.com, so we can refund the order and take the problem to the production sites to ultimately improve our services. Thank you!

We're sorry to hear you are experiencing these issues. The descriptions and tags should be white labeled and easily modified during the product creation process. We would love to look into this issue further, as we have not had other reports, but it does sound like a technical issue. If you could send the specifics to support@spod.com that would be great!

Hi One Stop Hip Hop UK,

Thank you for taking the time to review our app.

You are absolutely right, delivery outside of the US from our US-based production is causing us some issues. We are however working really hard to find better options and improve international shipping.

If you are selling a lot of orders to Europe, I would suggest creating another store and use our Europe-based production, as you will save on shipping cost and delivery time.

I hope I could help.

Thanks again!

Hi Printa Custom,

Thank you for your review. I'll answer your points in the same order.

1) More functionality for the customizer is a great point, and we are already looking into it. However, with the current technology available, it is really hard to delete background from a picture automatically, without doing it manually with a graphic software.

2) You are absolutely right, here. We need a better way to show why a design can't be stretched, or what size it needs.

3) Here, this is already something you can do in your shop, with the help of deeplinking. You can find more information here: https://faq.spod.com/hc/en-us/articles/360020991794--How-does-deep-linking-work-with-the-Customizer#article

Thank you again for taking the time to review our app!

We are sorry you haven't been able to get through to us. We have searched through our communication channels for any messages from your account but we haven't found any. Please reach out to support@spod.com for a direct response and we will be happy to help.

Kind regards,
Adam from SPOD