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Used to work fine now doesn't work on mobile at all customers unable to use the customise feature on mysite on mobiles and most my traffic is from mobile users. Tried uninstalling and reinstalling and it still doesn't work on mobile not just the customise feature the whole thing doesn't work. Clearly not reading my review your response is an automated one the customised and the whole thing doesn't work doesn't matter if its activated or not it still doesn't work and you clearly are not reading what I'm saying
Hi there,
Thank you for your message. We saw in our data, that you uninstalled the app and then reinstalled it. After that the Customizer was not activated again.
If you reactivate the Customizer in your settings again, everything should work like a charm.
Kind regards
Robert from SPOD
I have been using SPOD now for 6 months and i have had nothing but success. The customer service is amazing, the print time and ship times are super fast. My customers love the ship time.
Simple to use and design products. Recommended for beginners and experienced POD sellers. This app is a great addition to my store.
Sehr gut funktionierende App mit tollen Funktionen. Ich bin sehr zufrieden mit den Eigenschaften und den dazugehörigen Tools
I ordered samples on May 28th that have not arrived yet. I tried a second order that came but took about 7 weeks. I emailed customer service several times and received only generic responses and they will not process a refund. Currently trying to figure out where my shirts are - will not use for customers as it will likely create problems moving forward. For the shirt I did get it was the expected quality
Hey there,
Thank you for providing your feedback and apologies for the troubles you had. The order was placed on May 29th and we handed the order over to FedEx on June 5th. From there on the process is not in our hands anymore.
Shipping to Canada from the US was always troublesome due to the customs process. This problem got worse during the last month.
The only options we have are not shipping to Canada, prepaying customs on behalf of you (and increasing shipping prices to Canada to ~20% of the order value) or to accept that few orders are caught in the customs process for ages.
Could you please drop us a quick mail to shopify@spod.com to check if you want us to resend or refund the order.
Kind regards
Robert
Very impressive. Very easy to use (I have tried them all) and the end result or product came out looking sweet.
Hello Sunset Vending Group,
Thank you very much for taking the time and leaving this great feedback! We're so glad to hear that you are happy with our services so far and look forward to being part of your growing business.
This company has super fast production times...but that's really all that's good about them. The print quality is usually just mediocre (if that), and their customer service is basically nonexistent. Also, if you need to edit an order, good luck! You can't do it from the app, you need customer service. So basically you just have to disappoint your customer. To top that off, THEY'VE RAISED THEIR PRICES! I'll definitely be using a different company.
Hello Uniquery Studio, Thank You for your review. We are sorry to hear that you are unhappy with the SPOD App. You have some solid concerns that we would love to address with you, if you have time. Please reach out to our Customer Service Team and let them know what we can help with. We would love to get you back on track and working with SPOD again. Looking forward to hearing from you!
I used this app to add a tee shirt I designed and it was very easy to use. It took me a while to get my image exactly the way I wanted it to look on the shirt and wish there was a way to select ink color for the image on the app. Now I will market it and hope it sells! Thank you.
Pretty sure I'm sticking with SPOD. I have tried many of the shirt making apps. I have had trouble with some. Some are way too expensive. This one works and is affordable.
This app is very efficient and so easy to use! I really like how I am able to see how it looks on a product and customize the way I like.
Hi D n' K Whip Appeal,
It is great to see our aims of the app are being met. We are looking forward to supporting your business grow!