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6 maj 2020

Best POD app ever! I mean, We're in the middle of a pandemic and they're fulfilling my orders like We are in "normal" days, the prices are great! I just have 2 suggestions: 1. 15 Oz white and black mugs and 2. 11 Oz and 15 Oz Color Changing Mugs. Thank You!

Sarcastic And Funny HANDMADE
Stany Zjednoczone
Ponad 3 lata korzystania z aplikacji
Spreadshirt Print On Demand odpowiedział(a) 7 maj 2020

Hi Sarcastic And Funny HANDMADE

Thanks very much for the feedback. Our production facilities are working extremely hard to get your orders out on time, so it is great for them to see some appreciation for their hard work.
As for the mugs, I have passed this request on to our purchasing department to see if this is possible!

Edytowano 29 październik 2020

Super negative experience with SPOD, Did a samples order 2 months ago, and it never showed up. Yesterday contacted them for a refund since it is clearly lost and the tracking they gave me doesn't return any information in my country's post system. Their answer was they won't refund it since it has arrived in my country over a month ago. Just be aware of how things work with them... Won't ever trust my client's orders to anyone who's acting like this, and will never work with them again.

Rasika Designs
Izrael
Ponad rok korzystania z aplikacji
Spreadshirt Print On Demand odpowiedział(a) 6 listopad 2020

Hello Rasika Designs,

We're very sorry to hear that you had such bad experiences with us. Indeed, we can only offer tracking for international Express shipping, not for the standard shipping, and in cases such as yours, parcels almost always get delayed at the customs department of the shipping country. We understand your frustration that we as the fulfiller cannot refund for the potential failures on behalf of the shipper. Of course, we will be taking your feedback into consideration, hoping to improve our services. All the best for you and your enterprise!

24 grudzień 2019

Absolutely amazing!!! I started using SPOD in November and they the BEST company for POD. The processing times are way faster than all the other POD companies and they have wonderful customer service. The print quality is also superior. I've gotten so many 5 star reviews on my Etsy shop because of SPOD. Keep up the great work!!

Wizard Box
Stany Zjednoczone
Około 3 lata korzystania z aplikacji
6 sierpień 2021

easy and nice I like it ..
very nice..
it easy app to design a good t shirt..
thanks.................

Ayssam store
Wielka Brytania
Około miesiąca korzystania z aplikacji
3 listopad 2020

Good products ordered samples and happy with them. Looking forward to some happy customer feedback!

N10Coffee
Wielka Brytania
Około miesiąca korzystania z aplikacji
Spreadshirt Print On Demand odpowiedział(a) 6 listopad 2020

Hello N10Coffee,

Thank you for taking the time and leaving your very kind review, we're so glad to hear that you have been happy with us so far and look forward to supporting you and your business in the future!

9 sierpień 2020

This app is easy to use and lets you look at he complete product within seconds of making your creation.

RT-Corp
Stany Zjednoczone
Około miesiąca korzystania z aplikacji
Edytowano 30 kwiecień 2021

After about five months of using SPOD, we are still conflicted. We like their catalog and fast production times, which is usually 24 to 48 hours. However, sometimes it can take 4 to 5 days, which is a problem if you want to advertise an item based on expected delivery times. This leads me to my next issue. Their customer service is the worst compared to the other POD companies we use (three of our other POD companies have live chats, which is fantastic). SPOD doesn't have a live chat and can often take 48 to 72 hours to respond. And when they do, they only include their reference number, not ours. This requires us to go into SPOD to try and identify the order they are talking about. This poor customer service is unacceptable and will be one of the reasons we stop using them. When our customers contact us (who are indirectly SPOD customers), we need to be able to get back to them with an answer. Anything more than a few hours doesn't cut it in today's competitive market. When we phone them, we always receive a friendly response but no follow-through. Compared to other POD companies, like Printify and AOP, we are having a higher number of issues with their products. These include: the wrong item being sent (either from our catalog or worse, from another one of their customers), prints printed upside down and crooked, goods delivered broken, and they are constantly going out of stock. For example, they ran out of a particular back-pack in early April. I asked when would they restock it, as I would like to sell it on pre-order. They responded saying it would be restocked at the end of April. When I followed up on 30 April, I was told it would be late May, and this is after I had accepted over $500 in pre-orders based on what SPOD told me (surely they can manage their inventory better, after all if they are out-of-stock we are not selling their goods, which can't help their bottom line). We will likely stop using them once we find the time to migrate our designs to a different POD company. We will definitely miss some of their unique products, but the reputational risk is too high. We definitely won't miss the high number of tickets they help create. [PS. We are not, I imagine a big customer for them with YTD sales of over $47,000. But what they don't get is that if they more reliable, with better customer service, we would send them much more of our business. SPOD represents less than 10% of our sales]

URevolution
Stany Zjednoczone
Ponad rok korzystania z aplikacji
Spreadshirt Print On Demand odpowiedział(a) 3 maj 2021

Hi URevolution,

Thank you for that feedback. First of all, we take that sort of feedback really seriously, as we want to make sure your experience with us is at the best it can be.

We are really sorry you are having some issues with our customer service and we will take into account your feedback. Live chat is a great idea, which we are looking into.

For now, I will contact you personally to see what we can do to help you resolve this situation.

Thank you again.

Sincerely,

Jean-Michel
Success Manager at SPOD

5 październik 2020

This app was easy to use and affordable prices!!! I would definitely be using this moving forward. The mock up design for the website was great.

Lori Lounge
Stany Zjednoczone
Około miesiąca korzystania z aplikacji
Spreadshirt Print On Demand odpowiedział(a) 9 październik 2020

Hello Lori Lounge,

Thank you for taking the time to review our app, we're very glad to hear that you are happy with the app and look forward to supporting your business!

29 lipiec 2020

Me encanta la app. Los productos son de buena calidad y llegan muy rápido. Los precios son mucho mejores que el resto de app de impresion bajo demanda que cobran hasta 15€ por una camiseta simple

Tienda Brawl Stars
Hiszpania
Około miesiąca korzystania z aplikacji
Spreadshirt Print On Demand odpowiedział(a) 31 lipiec 2020

Hi Tienda Brawl Stars,

Thanks very much for the leaving the review. We do indeed try to offer the lowest price possible, it great to hear you are happy with the pricing.

11 czerwiec 2020

Customer service is terrible and even though my shop is marked to stop selling an item that is out of stock, SPOD sold it anyway and then tagged it as out of stock with no option to change to a color in stock. Insteand I have to cancel an order or wait....unacceptable for a first time shopper to my store. and the rollover rep who took my call was terrible sounded so annoyed from the get go and definitely didn't go the extra mile. Told me all about the limitations of her job. So why bother with this spod? I have purchased alot but I am done...sorry you should have done better when there's more choice out there....gotta work harder for my business!!

ShopAOKFitness
Stany Zjednoczone
Ponad rok korzystania z aplikacji
Spreadshirt Print On Demand odpowiedział(a) 12 czerwiec 2020

Hi ShopAOKFitness,

We appreciate your honest feedback, and it is true we have had some delays in responding to customer service inquiries. We are experiencing a huge influx of new sellers that have pushed our Customer Service team to the limit. We now have additional staff in the team and seem to have reduced the backlog.

We are sorry to see this feedback as we have produced 12 orders for you over the last seven months without any issues.

We cannot import an order without stock as SPOD has live stock states in your Shopify store, I can have one of our engineers look into the logs of your store to see what happened with your order.

We wish you luck with the future of your business and sorry it did not work out this time.