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I've never faced worse customer support. They don't even seem to know how their app should work. They just keep sending links to Shopify support that does not really answer the question I've asked. I tried for two weeks to solve the problem with shipping methods, now I'm done with this app. If you have any other options, I really would recommend to go with those.
Hi vaippaneuvos.fi,
Thank you for your feedback. I'm sorry you are having some issues with our customer service. Unfortunately, shipping profiles is something you have to adjust in your Shopify profile. We offer prices for you, but we referred you to the Shopify help page because this is where you will find the most information about how to set up your shipping rates.
Again, I'm sorry you had a bad experience with us.
Thank you for your understanding.
Sincerely
SPOD Team
terribly slow shipping!
The support told me that orders from America to Germany take about 10 days.
Customer has been waiting for his package for 20 days!
Can't recommend SPOD, even shipping from China to Germany is faster!
Hi Myshirt.de,
Thank you for your review. We are sorry that you experience such long shipping times. Unfortunately we can't control FedEx or the customs process.
But just to get the timing in order:
* The order was placed on Jan 24th
* The order was paid by you on Jan 28th.
* After that we produced and shipped the order on Jan 29th (in under 24 hours)!
So, the order is on caught with the shipping provider for unfortunate 9 working days but not for 20!
Kind regards
Robert from SPOD
I tried out SPOD for on demand printing for mugs. While the sample colors and logo were perfect, the mug had black ink printed on that was not a part of the design. I am not sure how this passed quality check, as the black marks definitely stand out. Very disappointed in the mug I recieved.
Hi, Barnyard Mugs,
Sorry that you received a product that was not printed correctly. Please contact our customer service (support@spod.com) and send them a picture of the mug, so we can offer you a refund.
Thank you very much for your understanding.
I like the ease of designing my products. I have tried to place two sample orders, but have been unable to do so. I have reached out to customer service multiple times on each order. The second sample order I have reached out 3 times with no response. If I cannot get a response on a sample order, why should I continue to use SPOD for my business?
Hello SLP Sippy Cups and More,
Thank you for your honest feedback, we're sorry to hear that you had such problems with the sample orders and with reaching customer sercive. At the moment, it can take up to 4 business days for our colleagues to get back to requests since we still have a very high intake of emails and calls every day. We try to be transparent about this in our designated update page: https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article
Also, I could see that after the two sample orders that didn't work out, the customer orders shipped already and you have a new sample order from yesterday that is already being produced. It seems that you are still willing to be using our services, so we hope this cooperation will work better from now on.
You guys really suck! Your processing time s**ks, 4 days nothing, Called and told not done. screwed up the logo and won't fix. sending at some point worthless samples. Robert you're talking out of your Arse! I called and spoke with this woman and was told wrong logo used and nothing she would do about it. This after she said still in production. And after I emailed you guys twice within minutes of placing order to verify logo. No response from anyone and I emailed twice. Told be to accept it as is. Feckless Employee!!!! You guys are Horrible! You should quite doing feedback that is is false. Take responsibility for lame A** service. Can't wait to see the crappy products.
Hey GritSox,
I am sorry to hear that you feel this way and would love if we can find a solution for this issue. As we are in mail contact, let's move the topic there.
Still, for the wider audience, some context is needed:
* You uploaded and placed an order with a mainly black design on a dark grey shirt. It should be clear, that this is not an ideal color combination. Still some merchants create such kind of designs on purpose. We therefore can't question such orders.
* Also, according to the order tracking you did not receive the shirt yet as it was shipped in Oct. 1st. With this I do not understand how you know that the design is not exactly as you ordered.
We love our merchants and support them in any way we can. Still it would be presumptuous if we question everything they do.
Kind regards
Robert
bad, aucune commande passer au bout de 5 jours de commande... Obliger de rembourser les clients bande de menteur
I can't even create a product for my self and the pricing is too high, I hate this app
I don't recommend you to try it
Hello Ali,
We are sorry you couldn’t manage to create products. We receive plenty of feedback and reviews that say our app has an extremely simple and easy to use product creation process. If you would like to reach out to us we are sure we could get any problems your having creating a product solved very quickly.
Gern hätte ich die APP genutzt. Bis auf die Installation lässt dich die APP nicht nutzen. Sehr schade und frustrierend. Folgende Info: Oops, something went wrong
We're sorry, but this page is unavailable. Ich hoffe es wird besser.
Hey boostmusik,
Danke für dein Feedback auch wenn es leider kein gutes ist. Wir haben dir gerade eine Mail zukommen lassen, damit wir mal schauen können was da schief gelaufen ist. Grundsätzlich funktioniert die App sehr gut, was man auch an den übrigen Reviews sieht. Was bei uns schief gelaufen ist, als du die App installiert hast, finden wir aber raus.
Viele Grüße
SPOD