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I think you need to add more products to your catalog for instance Phone cases and more, also the shipping rate isn't well configurated and at the highest price compared to other solutions. in mean phases, the app is very well designed and offers good functionality.
Hello Karimoos Ltd,
Thank you for your feedback and the suggestions. If you have any specific products in mind, feel free to send us an email for support@spod.com. Thank you!
Concerning the shipping: we try to of course offer the most competitive prices possible and actually reduced the shipping on orders with 1 and 2 items last year, as this is the cart size of the vast majority of the orders we receive, to offer SPOD users the best price possible. If you want to have a different pricing strategy for your customers, you could consider increasing the product prices to cover for part of the shipping or all of it and then offer the customers free or reduced shipping costs. You can find some helpful insights on the subject in our FAQ: https://faq.spod.com/hc/en-us/articles/360010855433-How-can-I-configure-shipping-cost-in-Shopify-#article.
Hey, How are you! I'm we are running into a problem when people are buying our products it shows on Spod it Cost $22.00 CA for sweaters with our deigns and everything on them. but, when we are being charged for the product it is taking out roughly $30.00 CA. We are wondering what's going on with this.
Hi KingTroups,
We reached out to you by e-mail to explain, but it looks as if you are not taking into account that we charge shipping for a product as well. The charge you are seeing is a Production Cost + Shipping Cost.
We can't display on a product what the shipping charge will be as well, because at that point we do not know where the product is shipping to.
If you have any questions please feel free to reply to the e-mail we sent to you.
> We made the order of the sample to know their work and delivery speed as advertised, but they have already passed in time, we have been since June 8 that we placed the order and it still does not arrive! Are they going to give us a refund or what is the case? Order #555404853
Hello DepotClick,
Thank you for leaving the review. We very much hope that you like your sample order, and look forward to partnering with your business.
Easy to use, great price and samples available. All you need for succeeding! Check-it on www.dddailynews.com
I used this app for a shirt I designed that was successful on TikTok so this was my first time ever doing POD and to my surprise SPOD provided me with the absolute worst quality product I was getting hundreds of messages from customers telling me there shirt was destroyed after a single wash and just terribly printed shirts after that SPOD said I need every single customer to provide me with a picture proof and specific SKU so I can get credited pretty hard for a 1 man team so I was left with doing almost $9000 in refunds without spod crediting me you should 100% take your business somewhere else
Hello Psyxusa,
Thank you for reviewing our app, even though we're very sorry to hear that both it and our customer service did not meet your expectations. To follow up on the issues, one of our success managers will get in touch with you to get more elaborated feedback. If you have the time and energy, we'd be very happy to have your insights. Thank you!
I ordered a sample product and they screwed it up. Simple graphic design on a bandana and they couldn't get it right. VERY DISAPPOINTED
its cool. not sure what else you want me to say i guess theres a minimum amount of words you have to type???
I love the printing Quality of the products, the fast production time SPOD have, recently I received some samples and I'm in love. Should be better with a better quality Mockup Generator for better look of the product before publishing in the store
Hello Imaginapr,
We are glad to hear you are impressed by the quality of our prints and the production times. We plan in the future to have more mock ups available. Thanks for the feedback.
Interface is easy to use and seamless BUT orders dont transfer to fulfillment many of the times, there are many glitches, and when this happens, it cancels orders and/or leaves them in queue and add more processing time.I spoke with customer service twice about technical issues and was never even contacted back with a resolution. Keeping this app will be a destruction to my business to continue, I deleted it today.
Hello Hijabi Pop, I'm sorry to hear about your experience with us. The issue you were having is a very simple fix as I'm sure there were some settings that needed to be adjusted. Typically Customer Service responds between 24-48 Hours of an inquiry so I sincerely apologize for them not getting back to you. However, we would love to get this situation rectified and taken care of to get you back up and running with SPOD if you would like. I will leave Customer's Service Contact page but please feel free to leave me contact information as well so we can reach out to you. This is not the experience that we want to cultivate for any of our partners so I'm hoping that you will give us another chance. I look forward to hearing from you and hope you have a wonderful day. Thank You!!! https://www.spod.com/contact-us
Very easy to upload designs and fill store with products!! Shipping time is also great. Would highly reccomend to any dropshipper.