The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Was excited at first...very salesy interactions and onboarding. Was very expensive for what you could accomplish on your own with your own e-mail service and retargeting app. I was expecting more interaction and hands-on work from your 'account manager'. After a very simple 'onboarding' you are left to the races was a relatively clunky interface and a once-a-quarter call that isn't really useful. Towards the end, this call was forgotten about and my "once-a-month" free email had typos.
Everyone I interacted with was nice though, so that was ok. A good group of people, but quite honestly not worth the high price-point. Especially for smaller businesses.
Upper Class Boutique 2
Had a misunderstanding but they fix the problem right away. So good customer service.
Be careful they say no contract so you can cancel anytime so just pay one month to try it but will charge an extra month when you want to cancel this expensive app before the first month is finished. otherwise the app seems well laid out and has many good features just not feasible for my store due to the high cost as I can get by using a few other much cheaper apps for my needs at this time.