SPX Express SG

The app itself works. AWBs generate, tracking syncs to Shopify and customers get the dispatch email. The problem is that the parcels never get collected.

On two separate orders, no courier ever came to pick up our parcels. Both were packed, labelled and left at our agreed contactless pickup spot in a building with 24/7 access. Both times, the tracking was updated to "Pickup attempt was unsuccessful: Parcel not ready for collection". That was not true. Our security camera covers the pickup spot and shows no courier attempted a pickup at all.

When I contacted support, I was first told the parcel was not ready. After I pushed back, they admitted it was a driver error and promised pickup within 24 hours. That did not happen, and there have been no further attempts or updates since. One of the parcels sat for days until I gave up and sent it with another courier, who collected it within two days.

For a business, the worst part is not the delay. It is that the tracking blames you for the courier's failure, and your customers see a dispatch notice for a parcel that has not left your office.

If you depend on reliable pickups, I would not recommend this service.

We've been using the SPX Shopify app and it's made our logistics process so much smoother. The integration is seamless, tracking updates are real-time, and the interface is very user-friendly even for non-techies. It's clear the app was designed by people who understand e-commerce pain points.

Highly recommend this if you're looking to simplify your fulfillment workflow and improve customer satisfaction.