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Well, shopify POS needs to have an internet connection in order to work properly. So, I needed a way to handle offline payments with square terminal (we are ren faire vendors) but syncing inventory with square in real time when I could get a connection is essential. I downloaded and setup SQ inventory Sync and was able to start pulling my products over to square automatically. Angelica helped me along the way and was instantly available in the app, which was amazing.
I did have little hangup in that "product syncing" and "inventory syncing" are two different features. A quick chat with Angelica and I am now getting my new products to sync over to square as well as just the inventory for previously synced products. The support has been wonderful and really helped me out of a situation of not being able to take card payments offline possibly saving us hundreds of dollars this week alone.
-------update after about a year.
I had a few issues with the syncing.
After several attempts as solving issues, Khaled worked through the process and for the first time all products are syncing. This shows both a knowledge of the systems involved and the commitment to resolution. Now testing to see if issue is resolved for the long term. Thank you.
very good. great help! Very understanding and good communication. It was a very tough task but Angelica worked it out. Super impressed
Nicole was a lot of help! she explain everything really well and has even taking more work to help me instead having me manually do something on my end!
Angelica was the most helpful and clear, support staff I have ever had to deal with. I really do appreciate her help and patience.
Hello Daniel!
Thank you so much for your positive feedback. I appreciate your kind words and I am very glad that I was able to solve your concerns. Please reach out if you need any assistance.
- Angelica😊
The customer service for the SQ Inventory Sync service was great! Anglica did a great job of helping me with some syncing issues and everything was resolved immediately!
Angelia (our customer service agent) was incredibly helpful and friendly - and explained everything. Great service!
Thanks again for being a loyal customer and writing this awesome review. We are always available if you need any help, don’t hesitate to contact us 😊
- Normie
Joseph helped us get thing resolved quickly and efficiently. Communication was great!
Thank you!
Hi! Thank you so much for this wonderful feedback and for letting us provide you with a great Customer Service. Please don't hesitate to reach out to us anytime. :)
- Joseph
Thea was a great help! Replied quickly and was efficient in finding a solution to what I wanted to do, and executing it!
I used the square syncing and the agent who helped me she did everything i needed fast and perfective saved me a lot of time i greatly appreaciate her service
Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience. I completely understand how rewarding it can feel when your problem is solved within minutes and I'm glad to hear that our support team was able to accomplish that for you. If you have any more questions, please feel welcome to reach back out as we would be more than happy to assist. 😊
Normie is very helpful. Patiently answered all my questions. Very nice service. Hope I can have a fun time with Square & Square Sync.
Hello Amy! 😊
Thank you so much for taking the time to leave us a review!
Glad to hear you are enjoying the app! Just let us know if you need anything , we are just a chat away if you need more help!
Angelica