Reviews (610)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to integrate seamlessly with platforms like Shopify, Square, Etsy, and Amazon, automating synchronization tasks to enhance productivity and reduce manual workload. They praise its real-time syncing capabilities, user-friendly interface, and support for new platforms such as TikTok. The app's performance is noted as reliable, with a responsive and knowledgeable customer support team, including standout staff members like Joseph, Omar, and Arianne. It is valued for its comprehensive features, efficient performance, and exceptional support, making it a useful tool for managing online store integrations and inventory.

August 5, 2024

If you care about your inventory, do not use this app.

I contacted support because the inventory sync between one of my 2 locations and Square was not syncing.

I was still slowly ramping up on the product, so only had 4 products synced.

Well that support person managed to wipe out the entire inventory of 700 products. All my inventory was wiped out to zero. I only had 4 product synced and somehow the app felt entitled to wipe out the inventory of every single product I had on Shopify.

This is horrible and could not fix the problem after 4 hours. I could not keep my inventory at zero for longer without any more sale so I deleted the app and now I have to refill inventory manually for 700 products.

Stay away, this is extremely unprofessional app. I had good experience with support the first few times I interacted with them, but at the end of the day, if the app deletes my entire inventory, I can't use it anymore, this is about the single worst thing this app could have done.

Cambio & Co.
Canada
18 days using the app
July 1, 2024

Products randomly become unsynced and support are not able to tell you why and you aren't notified about it. There is no point in the app if it can't sync products.

There is no documentation to follow and support just tell you the products are not synced and to manually add them to the sync list again.

Gardiner Fisheries Pty Ltd
Australia
About 2 months using the app
Edited November 17, 2024

Tras cuatro días de intentos con ayuda de asesor de la app no se sincronizan todos los videos, ni la mitad de descripciones etc...

IKULLS
Spain
4 days using the app
March 20, 2024

Complete Rip OFF for £60 a month, DO NOT USE ! They don't actually have a Technical Team, just some customer service agents that drag things out and don't resolve anything

I been on the chat and waiting for the customer service team for 3 days now. Basic issues like not connecting to ebay, or sync listings across,. Kept being told from their end its all fine maybe ask ebay? }

Just a joke, only 22 out of 747 products we listed. Out of the 22 none were available to buy as they were 0 stock! Clearly no large data sync. This is my experience , I would seriously avoid!

Look at your other options, they provide so much more some for even 1/3 of the price. Others with same price hare proper companies

bananaindustries
United Kingdom
2 days using the app
March 9, 2024

One of the supporter promises you that the product link will work as that the ebay imported order will show as the shopify product, which does't, so the next supporter states thats not possible!

There are free apps which can do that!! for an app this expensive you could think its worth the while.

btw they act as they would do you a free favor by enabling order import.. at a gold plan priced with 50$ a month. SHAME

V24
Austria
About 4 hours using the app
January 6, 2024

If I could give zero stars I would. I have no idea how they were able to go into my Square account and make changes to the locations and stock tracking. Sure, they have 24 hour support, but the people can't actually help with much, and there is so much waiting for their developers to get back to them, and little to no solutions. I ended up having to manually turn stock tracking back off, re-do inventory, and re-assign each individual item to the proper location on HUNDREDS of items. I asked to do a backup before attempting to sync again, and they assured me it would all be fine, but it was not. I just wanted to sync each of my two locations in Square with separate Shopify stores. It did not work, everything got mixed up AGAIN. I am so upset, and support just told me to not worry, I just needed to wait more to see what to do next. It was already 5 days. I now have the most tedious process ahead of me to undo their mess one more time.

handmade. la conner
United States
About 1 hour using the app
November 15, 2023

I have uninstalled the app I am still being charged for it. Nobody will help me at Square and nobody will help me at Shopify and it’s been over two months.

The Real Dogs
United States
8 months using the app
November 18, 2023

If you have a large number of products due to variants they cannot sync. There is no capability to limit syncing by Collection, Status or filtering in any way. We utilize a service for that provides product catalogs that include variants based on condition therefore resulting in a large catalog.

Inner Nerd
United States
4 months using the app
June 5, 2022

DO NOT use this app if you are bringing your inventory from Square into Shopify, you loose ALL your images! I thought this would be perfect since images don't export with Squares CSV file. This would HAVE been awesome if I could have brought images over. Now I have weeks of adding images one x one, ugh!! FRUSTRATED!!

antiquebeadpeddler
United States
5 days using the app
R. I. T. N. S. replied June 17, 2022

Hello,

No worries, everything is fixed :) . It seems like all your images had a slightly different format (.jpeg instead of .jpg) that shopify wasn't supporting properly. But no issues, we got everything fixed by converting all your images into correct format and also getting them transferred to your shopify store :)

We also tried reaching out to you several times on your email about the update. Though do let us know if you still need any more assistance and we'd be happy to help :)

Tony,
Square Sync Support Team

January 16, 2023

ZERO STARS!!! Rakt has ruined many websites! They deleted my entire shopify on "accident", and now the ap has many glitches. They told me to uninstall, and reinstall. When i did uninstall they deleted the quick sync ap! Told me that everything i paid (had a year paid up) is gone, and I have to erase ALL my items, and go find a different ap! then, I find this alternative version of the ap! They literally shut down my business, and then screwed me over on purpose! AVOID ANYTHING BY RAKT, THEY ARE ROOKIES WITH NO REMORSE!!!!!!!!

Dogecoin Closet
United States
3 minutes using the app