QuickSync ‑ All in One App

Unfortunately, our experience with QuickSync has been extremely disappointing, and ultimately very costly for our business.

We originally used QuickSync to synchronise our Shopify store with TikTok Shop, but we experienced ongoing problems with inventory levels being incorrect. This resulted in customers placing orders for products that we didn’t actually have in stock, which was incredibly frustrating for both us and our customers. Despite raising these issues, we didn’t feel that we received the level of support we needed.

Eventually, after deciding to move to a different app, we contacted QuickSync support and asked them to delete all of our products from TikTok Shop. What happened next was devastating. Our request was misunderstood, and instead thousands and thousands of products were deleted from our Shopify store itself.

This was a catastrophic mistake for a business that had spent years building its online store. We were left with a completely empty website and will have to spend months trying to recover and rebuild our product catalogue. The time, work and financial cost to our business has been enormous.

We understand that mistakes can happen, but when dealing with thousands of products belonging to a business, we believe there should be much greater care and safeguards in place before carrying out such a destructive action.

We would strongly advise other Shopify store owners to think very carefully before relying on QuickSync for their product and inventory management. Our experience has unfortunately been extremely damaging to our business.

Not suitable for multiple Etsy listings sharing the same SKU

I explained my setup clearly during the onboarding call, one product with one SKU appearing across multiple Etsy listings. At no point was I told this was something QuickSync couldn't handle.

It was only when I was already in the setup process that their support team informed me they couldn't sync the same SKU across multiple Etsy listings. Their suggestion was to assign different SKUs to the same product, which would break my entire warehouse and fulfilment process.

When I challenged this, the support agent responded by questioning why the same SKU would ever appear across multiple listings, which is a basic and completely normal Etsy seller setup. For a company selling an inventory sync tool, not understanding how Etsy shops are commonly structured is a serious concern.

This limitation should have been flagged on the induction call. It wasn't, and I wasted time as a result. I am shocked that a company specialising in inventory sync has such a limited understanding of how Etsy sellers actually structure their shops and how SKUs sync.

Joseph has always been very helpful in resolving my issues with our TikTok Shop and Shopify. I really appreciate his efforts, support, and quick assistance whenever I need help. Thank you, Joseph, for always being there to help!