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great app and the best is the costumer service !! it was a little difficult to understand at the beginning but they answered all my questions
Great product and support team. They were responsive, courteous and very helpful. Thank you Stamped!
Don’t recommend this app or this company, they charged me multiple times even after uninstalling and cancelling them. Which forced me not to be able to pay my overall bill. I was forced to pay them for a month service I didn’t use and they also charged me for August as well. Thieves
Hello BEYMOSS team,
We're truly sorry to hear about the frustrating experience you've had. It's certainly not the impression we want to leave on our merchants.
Our records indicate that a refund was processed to address the overcharges. We appreciate your patience in this situation and are glad we could resolve it.
If you have any further questions or concerns, please don't hesitate to contact our support team at support@stamped.io. Your feedback is essential to us, and we are committed to ensuring your satisfaction.
Your partners in success,
All of us at Stamped
Prompt response with the issue faced and friendly service from Andrea and i'm happy that the problem had been solved. Thank you.
Hi there Master Grocers team,
Thank you for taking the time to leave us a review! We're glad to hear that you had a positive experience with our customer support representative, Andrea. We take pride in providing friendly and helpful service to all of our Merchants.
We're sorry to hear that you experienced an issue in the first place, but we're happy to hear that Andrea was able to assist you and resolve the problem.
Thank you again for your feedback. We look forward to serving you again in the future!
I would like to recommend to every shop, this is the best solution for shopping. The whole team is just great and helpful at all times!!!
I have just installed this app and I am very happy with it, not to mention the support team who are very helpful, thank you to the support staff I have engaged with so far.
Very helpful support team. They are always quick and responsive with my problems
The system is flaky and the support is very slow. I only got one month free for it not working - now I see another person got 2 months free. I will be requesting the extra month as the system is not adding points since the start of this month. My customers are angry. This is completely unacceptable for an app that costs $170 per month.
Support is ignoring my request for information about why this is not working. I am now actively looking for an alternative.
Hello PekoeTea Edinburgh team,
We genuinely apologize for the ongoing inconvenience and the delay in addressing your concerns. The issue you're encountering with the POS app indeed involves a dependency on Shopify for resolution, which has contributed to the extended timeframe.
We'd like to apologize for any miscommunication regarding the compensation duration. We aim to ensure fairness and rectify any discrepancies in our resolution process. We're more than willing to address your concerns and further extend the compensation accordingly if necessary.
Our team is actively investigating the points discrepancy, and we're committed to resolving this matter as soon as possible. Your feedback about the slow response time has been duly noted, and we're working to improve our support efficiency.
Please allow us the opportunity to rectify this situation and restore your trust in our service. If you have any further information or queries, we encourage you to reach out directly, and we'll prioritize your case.
Thank you for your understanding and patience.
Your partners in success,
All of us at Stamped
UPDATE 5 months later:
STILL DOES NOT WORK FOR Shopify POS!!
They keep blaming Shopify for an API issue! For 5 months I have had to manually discount customers based on points and then manually redeem those points every week. I spend about an hour every week for the last 5 months doing this. And still, customer support is a joke now! 1 day response time and it's always in the middle of the night. I'm in Los Angeles, they are half way around the world. And their initial response is "Are you still experiencing this issue?"
Stamped is a joke now! I wish I wasn't so fully invested in them! Too big to care anymore!
I’ve had Stamped on my store since starting 3 years ago. The owner himself used to reply to emails. Not anymore, which is fine. Good for you for growing. But now customer service is horrendous!! It takes weeks to get anything fixed. My customers cannot even redeem points in person.
Hi Nordic Catch team,
Thanks so much for your many years of use, though I apologize that you have felt our support hasn't met your standards lately. We're expanding our team to ensure our service levels are top notch!
After looking at your open tickets, it appears the issue that led to this review is a difficult one that has already been escalated to our most senior engineers. We've pushed a temporary workaround to your account that should keep things moving while we work on a more permanent solution here.
I've reached out separately as well to make sure you're looked after and to give us a chance to address all your concerns.
The customer service team have been beyond helpful and easy to deal with for all our requests and customisations. Beyond grateful for their help :)