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Recuentos por nivel de calificación
  • El 73% de las calificaciones son de 5 estrellas
  • El 9% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 13% de las calificaciones son de 1 estrellas
24 de noviembre de 2021

I am currently relaunching my store and wanted to add a reward program. I really like the looks and features of this app. I can only give it 3 stars though because it loads super slow for me. It's taken hours for the widgets to load not only on my website but while setting it up. I thought it might be due to my site being password protected but it was still running painfully slow with it removed. I will deal with it for now but I probably won't be upgrading to paid. Will have to search for another app.

Island Blu Studio
Estados Unidos
10 meses usando la aplicación respondió 9 de febrero de 2022

Hello Island Blu Studio,

Thank you for your review and feedback.

Our display widgets are optimized to load in Shopify stores within seconds, and they should not be taking hours based on the extensive tests done.

Our engineers will continue to work on improving the load times of the widgets and ensure that the rewards program will be a smooth experience for your customers/visitors to the store.

The support team is also available 24/7 via email ( should you require any assistance with the setup :)

Fecha de modificación: 28 de octubre de 2021

The app is very robust but, if I had known they had NO LIVE SUPPORT by phone or chat, I would have gone with a different option. It is wasting so much time and creating so much frustration to not be able to get quick answers and help with this set up. The online resources are solid but don't answer every question by any means. I have the reviews and loyalty app bundle and it costs as much as my business' RENT. So, for that, I would have expected a lot better service. Pretty disappointed.

Estados Unidos
7 meses usando la aplicación
31 de enero de 2022

This app has great features. I wanted to use this. Email support is friendly, but it takes 24 hours to receive a reply for a software product (which seems to be conflicting with my other apps / shopify settings). This is much too slow/ too hard to resolve. I've dedicated 4 business days (12 hours a day to resolve while working with shopify/ other app providers) these issues and now I've given up. I am using another rewards program as I need real-time support.

My Mia's Skin Relief
7 días usando la aplicación respondió 9 de febrero de 2022

Hello My Mia's Skin Relief,

Thank you for your review and feedback.

We are sorry to hear that the support team's reply speed was not up to your expectations. We aim to reply to all enquires within 24 hours, and there are also a comprehensive onboarding guide, along with our help center that contains all the information that you require to get started:

We hope you will consider using again in the future :)