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I so love the both review app and this loyalty app. my website is now really good with this apps. thank you to Stamped
I have been unable to get in touch with customer support. The entire loyalty suite seems flawed in major ways. Examples:
Customers can only redeem their points via the launcher (which we don't want to use because it's another interstitial customers have to contend with), or in the checkout (a feature that Shopify is sunsetting next August).
We have a dedicated landing page that we're trying to ...
Hello Sola company,
We appreciate your feedback about our Loyalty app and apologize for any inconvenience you've experienced. Your insights are valuable as we continue to ...
Bad support.
I hope this message finds you well. Firstly, I want to extend my sincerest apologies for the delays you experienced with our support. Your feedback is invaluable to us, and ...
This app has great features. I wanted to use this. Email support is friendly, but it takes 24 hours to receive a reply for a software product (which seems to be conflicting with my other apps / shopify settings). This is much too slow/ too hard to resolve. I've dedicated 4 business days (12 hours a day to resolve while working with shopify/ other app providers) these issues and now I've given up. ...
Hello My Mia's Skin Relief,
Thank you for your review and feedback.
We are sorry to hear that the support team's reply speed was not up to your expectations. We aim to reply ...
Just downloaded the app. I have been using another loyalty program for 2 years and switched to this one. It was super quick and easy to install and get set up, moved all my customers over and their points with ease and I love all the options for tailoring it to my needs. I had a few questions during set up and was quickly helped via email
I have been emailing them for 8 days about a few questions and they never get me what I want to know. One of the team members told me my idea will work but the other one told me not. I will not recommend their app at all, they cannot make good communication not even speaking an APP
Hey there cnhl-1,
We're terribly sorry to hear about your recent support experience. Getting two different responses to the same question is definitely less than ideal.
I ...
So far so good. We needed help to get the widget to work on our site, so after sending them a message for help, we had great support to get it all worked out. Happy to say their support is excellent.
Hey there,
Thank you for your kind review!
We're glad that you're loving our app and support and we hope you'll have a great time utilizing Loyalty&Rewards to increase ...
The customer service is responsive. Ran into issues with billing settings as well as app widgets and they are fast to help,
Great APP! Allows you to improve engagement on your website! I am able to create fun loyalty rewards for my customers! Very exciting!
I used stamped.io to help me gain more traction on my website and the customer service is amazing! Really quick responses and helpful.