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Good quality and responsive customer support. I was having issues with the rewards page loading slowly but they were able to help and increased the speed.
We have been using Stamped.io Reviews and have been very satisfied with it so we were very delighted that they have rolled out their own Loyalty and Rewards app which syncs with the Review app. It didn't disappoint, and support is very responsive and helpful as well. Would recommend Stamped.io to anyone.
Hello IMBIBE,
Thank you for your review and kind words!
We are glad to hear that the rewards app has been working out well for your store too, and hope that you'll enjoy using Stamped.io to increase social proof and drive sales :)
Been using this for 2 months now and am so unhappy. I've been having so many issues with things not working and customers complaining that they can't use their points as they should. When I contact support they tell me its a global problem and they are working on it...there is no way to talk to an actual person in real time and the email support is completely unhelpful. Looking for a different app.
Hi there Monday Morning Press team,
Thank you for taking the time to share your feedback with us. We are sorry to hear that our app has not met your expectations and that you have been experiencing issues recently.
We understand that the problems you have encountered have caused inconvenience for you and your customers; we want to assure you that our team is doing everything we can to fix it as soon as possible. We apologize for any inconvenience this has caused.
We also understand your frustration with the level of support you received. I have reached out to you personally to see if we can arrange a live call to get you back on track.
We appreciate your feedback and assure you that we are taking it into consideration as we work on improving our app and services.
We value our partnership and hope that you will continue to succeed with Stamped.
Quick and helpful customer service. This is one of the ONLY referral apps that let you send coupons directly for referrals, instead of working around a complicated points system. It's also one of the only ones that really allow in-depth customization of the launcher. So glad I found this!
Support responds very quick and is very helpful, and they have easy solutions for any problems you have.
I love stamped.io. Have used their reviews app for years and recently upgraded to use the Loyalty & Rewards. I love the layout, the different tiers and ease of setup but in addition to the great functionality that provides all that we need to provide a VIP, support has been phenomenal. Every question I have asked Judy, she has responded quickly and provided great information so I can make the best decision. I am so impressed with the help and support. This is a top notch company and if you are seeking a loyalty & rewards program, I would 100% recommend Stamped.io.
Extremely disappointed. I wasted weeks of my time, and my coder's time and money spent to get this running. So many issues I don't know where to begin. The points program does not work consistently, the referral program is buggy and I received far too many complaints from my customers. Website speed is now dramatically slower because this platform is incredibly buggy and laggy. Their launcher takes way too long to load. Customers are unable to redeem rewards or refer a friend. Customer support for these critical issues is brutal - support takes 4-5 days to respond. We informed technical support 3 times that there were issues, and each time they replied with a 'fix', only to have another issue arise. The final straw for me was when their server crashed rending the whole platform useless, and customer service did not respond for 4 days. This not only was a waste of time and money it also has had a negative effect on my brand and I now have angry customers to deal with. The whole point of this app is to enhance our customer's experience and retention yet it did the complete opposite. Shockingly bad app with shockingly bad customer service.
Hello Schaf Skincare,
Thank you for your feedback and review!
We are sorry to hear about the issues you are facing with the loyalty program. It seems that our support team has resolved most of the issues during our previous email conversations, and we will gladly assist with any additional setup that's required.
We have reached out to you in a separate email to resolve any outstanding concerns.
I used this app together with their Product Reviews. Works well perfectly for my website. Prompt response from the team and appreciate their initiatives to advice us on the implementation. Great layout, functions, display widgets, customization and ease of setup. It provides all that we need!! Highly recommend.
Don't recall getting such good support from any other developers! The app is perfectly made, and you'll find the options you need. Doesn't overload your website.
The customer service team have been beyond helpful and easy to deal with for all our requests and customisations. Beyond grateful for their help :)