Stamped Loyalty & Referrals , 137 avis
Affiner
-
Par note
One of the best Applications that I ever used for marketing and make customers become a royalty . I’ve been using almost 3 years and I made decisions to upgrade plan for my website this year because I got more and more customers ,support team is super helpful Elvis he solved me the problem very quickly when something went wrong .Big thanks again Elvis from www.Samadoolcoffee.com
I switched to this app and the experience has been abysmal. In the last month I have had the following issues
1. Customers orders not synced to accounts
This took over 2 weeks to get a response to, despite it being a "known issue"
2. A pop up appears after checkout that I did not install and can not turn off. Support CAN NOT FIND THE CODE in my store to turn it off.
3. Rewards do not work. A Customer redeem rewards, they do not receive their coupon (via email or otherwise.) On the backend, I (nor support) can find their coupon...
TLDR: This app is not functional.
Be wary. Their review app is good, but this one is awful.
Fairly easy to transition from one loyalty system to another; we migrated from Loyalty Lion and Stamped's customer service was a big help in making it possible!
Most satisfied with the Customer Support. They resolved my issues swiftly. The interface of the app is very user friendly.
great support
The system is flaky and the support is very slow. I only got one month free for it not working - now I see another person got 2 months free. I will be requesting the extra month as the system is not adding points since the start of this month. My customers are angry. This is completely unacceptable for an app that costs $170 per month.
Support is ignoring my request for information about why this is not working. I am now actively looking for an alternative.
Hello PekoeTea Edinburgh team,
We genuinely apologize for the ongoing inconvenience and the delay in addressing your concerns. The issue you're encountering with the POS app indeed involves a dependency on Shopify for resolution, which has contributed to the extended timeframe.
We'd like to apologize for any miscommunication regarding the compensation duration. We aim to ensure fairness and rectify any discrepancies in our resolution process. We're more than willing to address your concerns and further extend the compensation accordingly if necessary.
Our team is actively investigating the points discrepancy, and we're committed to resolving this matter as soon as possible. Your feedback about the slow response time has been duly noted, and we're working to improve our support efficiency.
Please allow us the opportunity to rectify this situation and restore your trust in our service. If you have any further information or queries, we encourage you to reach out directly, and we'll prioritize your case.
Thank you for your understanding and patience.
Your partners in success,
All of us at Stamped
Increible servicio al cliente. Me ayudaron de manera eficiente, rapida y muy amoroso Ben
Very helpful support team. They are always quick and responsive with my problems
Bad support.
I hope this message finds you well. Firstly, I want to extend my sincerest apologies for the delays you experienced with our support. Your feedback is invaluable to us, and we truly appreciate you bringing this matter to our attention.
Regarding the challenges you faced with connecting the Klaviyo integration, I understand how frustrating it must have been, especially without prompt clarification and assistance from our team. Please accept our apologies for any inconvenience this may have caused you.
We are committed to ensuring that every customer interaction is met with the utmost care and efficiency, and it is clear that we fell short of this commitment in your case.
Furthermore, If there is anything else we can do to assist you or if you require further clarification regarding the Klaviyo integration or any other matter please don't hesitate to reach out.
Once again, I apologize for the inconvenience and frustration you experienced. We value your business and the opportunity to make things right. Thank you for your understanding and patience.
Your partners in success,
All of us at Stamped
Have been using the app for several months along with the Shopify POS. Had been working well until approx 2 months ago.
“Support” has been very slow and issues still not resolved. I have been offered 2 free months which is helpful but unless resolved very soon I’ll be cancelling and looking for alternative provider for both reviews and loyalty.
Issues have been points not updated, random points added to customers who have not made purchases, points no longer visible on the POS to see customer points and discounts (we have to manually go to the stamped dashboard on desktop to view and manually adjust) and in a busy bricks and mortar store is impractical and time consuming)
Hello Murphy & Bailey,
We're genuinely sorry for the frustration you've faced due to the recent issues with our app, especially regarding its integration with Shopify POS. Your feedback is crucial for us to pinpoint areas needing immediate attention.
The problems you've highlighted, specifically with points not updating, discrepancies in points allocation, and the inconvenience caused in viewing customer points and discounts via the POS, are crucial for us to address swiftly. We acknowledge the strain this has placed on your daily operations and deeply regret the inconvenience.
Regarding the delay in resolution and the compensation offered, we understand that these matters require swift action and resolution. Our team is actively working to rectify the situation, especially the intricate Shopify POS integration issues.
We're committed to ensuring a seamless experience for you and your customers. Your loyalty is highly valued, and we're dedicated to providing the support and solutions you deserve.
Your detailed feedback helps us focus on the areas needing immediate improvement. We're determined to make things right and regain your trust. If there are any additional specifics or concerns you'd like to address, please don't hesitate to reach out to us directly.
Thank you for your patience and for entrusting us with your business,
All of us at Stamped