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Looks promising in all the videos but DOES NOT DELIVER!
There is next to no support and so many glitches! It cant even calculate customers points properly. What a waste of 3 months of our money and time! Save yourself the headache and do not waste your time or your money. We are paying $479 USD a month for the top level and it doesn't work! What a joke!
Hello Wholefoods Refillery team,
I'm sorry to hear that you've had a frustrating experience with our program. I understand how important it is for you to be able to use our tools without any issues.
We appreciate your feedback and want to assure you that we're here to support you and advocate for your business.
I understand that Tarn, a member of our team, is currently working with you to resolve the technical issues you've been experiencing. We're committed to finding a solution that works for you and ensuring that you can use our program seamlessly.
I'll be reaching out separately to connect with you and ensure you're on the right support plan.
Thank you for your patience and understanding. We look forward to resolving this with you as quickly as possible.
The app is very robust but, if I had known they had NO LIVE SUPPORT by phone or chat, I would have gone with a different option. It is wasting so much time and creating so much frustration to not be able to get quick answers and help with this set up. The online resources are solid but don't answer every question by any means. I have the reviews and loyalty app bundle and it costs as much as my business' RENT. So, for that, I would have expected a lot better service. Pretty disappointed.
I love Stamped.io Loyalty & Rewards. Its features are great. A free plan is convenient with affordable tiered pricing. The support service is stellar. Hooray! Stamped with my personal approval.
Support responds very quick and is very helpful, and they have easy solutions for any problems you have.
Fast help with all of our problems when we had issues. In addition the app is great as advertised. Thanks!
This app is very easy to use. It allows you to create your rules regarding rewards, and track new customers and points given.
Super easy to use and the tutorial is really helpful! I'm usually a close and figure out type of person, but the tutorials were quick and easy! I can already sense I will enjoy this app a lot!
Stamped.io customer service is amazing. The app has great functionality, classy aesthetics and support staff are responsive and very helpful. Nothing is ever too much to ask for help in customization.
The team at Stamped.Io has been great! We already used them for our reviews and UGC and we expanded to include the loyalty program. Their support is amazing and respond within a few hours in most cases.
Extremely disappointed. I wasted weeks of my time, and my coder's time and money spent to get this running. So many issues I don't know where to begin. The points program does not work consistently, the referral program is buggy and I received far too many complaints from my customers. Website speed is now dramatically slower because this platform is incredibly buggy and laggy. Their launcher takes way too long to load. Customers are unable to redeem rewards or refer a friend. Customer support for these critical issues is brutal - support takes 4-5 days to respond. We informed technical support 3 times that there were issues, and each time they replied with a 'fix', only to have another issue arise. The final straw for me was when their server crashed rending the whole platform useless, and customer service did not respond for 4 days. This not only was a waste of time and money it also has had a negative effect on my brand and I now have angry customers to deal with. The whole point of this app is to enhance our customer's experience and retention yet it did the complete opposite. Shockingly bad app with shockingly bad customer service.
Hello Schaf Skincare,
Thank you for your feedback and review!
We are sorry to hear about the issues you are facing with the loyalty program. It seems that our support team has resolved most of the issues during our previous email conversations, and we will gladly assist with any additional setup that's required.
We have reached out to you in a separate email to resolve any outstanding concerns.