Stamped Loyalty & Referrals , 137 recensioner
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I have been unable to get in touch with customer support. The entire loyalty suite seems flawed in major ways. Examples:
Customers can only redeem their points via the launcher (which we don't want to use because it's another interstitial customers have to contend with), or in the checkout (a feature that Shopify is sunsetting next August).
We have a dedicated landing page that we're trying to build, however, there is no logged-in state for a customer, despite the page prompting the customer to login. If a customer is logged in, they should be able to see their points balance and which tier they're on. We are paying for this functionality but not getting it.
With regard to earning points, if you want to set it up so that the customer earns more points when they're a VIP, you have to create two different options for earning points. Unfortunately, in the "how to earn points" grid, both options will show. For example, if your non-VIP earns 1x point per $1 spent and your VIP earns 2x points per $1 spent, both boxes will show next to each other. This is a very confusing situation for a customer.
The emails available for this app are really unattractive and require a heavy lift to update and stylize. Be prepared for that!
Finally, we want to add points balances to the customer accounts, however, this doesn't appear to be an issue. Overall, I'm really disappointed with this app and the lack of support I've been able to get.
Hello Sola company,
We appreciate your feedback about our Loyalty app and apologize for any inconvenience you've experienced. Your insights are valuable as we continue to improve our services.
We understand that you've faced some challenges with customer redemption options, dedicated landing pages, earning points clarity, and email templates. Additionally, you've mentioned an issue with displaying points balances on customer accounts.
We are currently in the process of migrating our merchants to the new Loyalty 2.0 experience, which addresses several of the concerns you've raised. This update should resolve many of the issues you've encountered and provide a smoother, more efficient Loyalty app.
I can see that we have replied to each of your support tickets, but after our replies, we never heard back from you. There may be some issue with your email client so we recommend checking your spam folders.
We're here to help you with any issues and ensure a better experience.
Your partners in success,
All of us at Stamped
Great app to automate reward points, does everything needed and more. Support is very responsive as well, highly recommend.
Hello Uncle Henry's Products,
Thank you for your kind review!
We're glad that you're liking our app and support, and we hope that you'll enjoy using Stamped.io to increase social proof and drive sales :)
So great and easy to use!
I highly recommend using this platform, especially if you are a start up as shopify have made this simple to use.
Great application paired with stamped.io reviews. Easy to use interface for the shop owner along with our customers. Puts recently shipped orders in a Queue to send an email with a review request to the customer, only once the shop owner's permission is granted. Having Stamped.io on my website has greatly boosted the trust behind my company/products and makes selling online a breeze.
Customer service is the best. Its evident they want you to succeed with their product. I had a few design changes above my paygrade and Ivan had me taken care of in no time. 5 stars!
Quick and helpful customer service. This is one of the ONLY referral apps that let you send coupons directly for referrals, instead of working around a complicated points system. It's also one of the only ones that really allow in-depth customization of the launcher. So glad I found this!
In love with this app. The free plan already has amazing inclusions. It looks super sleek, has a lot of customisation options and was exactly what we were after. I found the setup a tiny bit clunky mostly because there wasn't a roadmap what to do first and where to place the widgets. There are links and explanations on their website that I found later but would've been great to have a bit of a setup wizard. I found some small design flaws with some widgets and had a few questions (it wasn't quite clear if existing members get enrolled automatically and if they get the bonus points we had set up) so I emailed their support team and they got back to me within minutes regardless of what time of day. Their responses were personal and not just copy and paste replies and really helped - some of the best customer service in a long while. Can only recommend!
For me, this is the best loyalty app : fully customizable, the app is fast and reliable, great loyalty programs and the most generous free plan. Amazing ! The only cons would be that you need to have basic knowledge of code in order to use full features of the app. But you'll be fine already like this.
Hello Cervi-Care,
Thank you for your kind review!
We are glad to hear that Stamped.io has been working out well for your store. It's definitely feature-rich and we will continue to work on making the setup even easier for our users :)
This is a great app. A really simple way of reengaging our customers and visitors. It helps automates some of the tasks that can be time consuming like keeping in touch and inspiring a large customer base.
Love this app! They are always so helpful. They are quick to respond and our customers love it. It ties in so nicely with the review program they have.