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The customer service team have been beyond helpful and easy to deal with for all our requests and customisations. Beyond grateful for their help :)
I have been unable to get in touch with customer support. The entire loyalty suite seems flawed in major ways. Examples:
Customers can only redeem their points via the launcher (which we don't want to use because it's another interstitial customers have to contend with), or in the checkout (a feature that Shopify is sunsetting next August).
We have a dedicated landing page that we're trying to ...
Hello Sola company,
We appreciate your feedback about our Loyalty app and apologize for any inconvenience you've experienced. Your insights are valuable as we continue to ...
Seems to have a lot of great features and was relatively easy to set up, but the most important feature (redemption) is confusing and leaves the user believing there's a glitch. To make it worse, all support is via email. So while our client steams over this problem, all we can do is say, "We emailed them." The issue seems to be that when a user wants to redeem awards, there is a discount code ...
Hello Morinaga Nutritional Foods,
Thank you for your review and feedback.
The "Apply Code" function will apply the redeemed code to the cart on the checkout page as well. Our ...
There's too many bugs using this Stamped Loyalty and Referral system. Upon transaction of sale via Shopify POS, customer points are not reflected in the system even after 3 days of transaction. Hope the tech team could solve this issue as the entire redemption and reward system is not bullet proof.
Hi there House of AnLi team,
Thank you for your feedback here. The POS aspect of our Loyalty product is currently receiving an "all hands on deck" approach from our product ...
I first became familiar with Stamped.io via their reviews app. One of the best if not the best review plugin online. A few days ago, I decided to give their loyalty & rewards plugin a try and I was not surprised at all how amazing it is. There is something about Stamped.io, they truly know value.
I'm paying $279 a month to have Stamped Review integrated with Stamped Loyalty. For this expensive price, the least I would expect is that everything would work without a hitch. It's been a month since my customers can't review their purchases from their Loyalty program to earn points. I've contacted the support team 3 times with photos and videos and I get nothing but automatic emails. ...
Hi All Yours team,
We're very sorry to see this has been your experience.
I've reached to personally to see if we can assist you further, though I see you don't have any ...
Most satisfied with the Customer Support. They resolved my issues swiftly. The interface of the app is very user friendly.
J'ai utilisé cette application pour pouvoir créer un lien plus fort avec mes clients sous un système de récompense en points, en parrainage... Après je suis toujours dessus car j'aimerais qu'il s'affiche en français sur mon site mais je n'ai pas encore trouver comment!
Been using this for 2 months now and am so unhappy. I've been having so many issues with things not working and customers complaining that they can't use their points as they should. When I contact support they tell me its a global problem and they are working on it...there is no way to talk to an actual person in real time and the email support is completely unhelpful. Looking for a different ...
Hi there Monday Morning Press team,
Thank you for taking the time to share your feedback with us. We are sorry to hear that our app has not met your expectations and that you ...
Four stars just because I have yet to really delve into all of the features, but what we are utilizing is absolutely wonderful! User friendly and easy to customize. Thank you from RosiePanda!