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Easy to use. Good customer service. Best for loyalty program apps.I recommended this so just give a try you might need this.
The customer service of stamped is always friendly and helpful, nevertheless, the program is unfortunately not recommended at some important points, I list them now: 1. The Pricing: Here on shopify you can't see that the prices depend on the order quantity of the store. For example, we are a store with low-priced products and now we are supposed to pay over $600 just because we get over an order quantity of 4000 pieces. These pricing scales by order quantity were not specified here in Shopify. 2. The Coding:
It is easily possible to redeem the points via social media without performing any action. e.g. a customer clicks on Facebook Share, but it does not share it, yet the points are credited to him. 3. The Design
The design in general is good, but as soon as you want e.g. the customer to be able to redeem his points in the checkout area, you have to pay over 2000 dollars for it (Shopify Plus).
In our case, the icon in the mobile device is also above the home button, so the customer can no longer click the home button, but that is one of the minor problems with this app. Overall:
The app itself is good, but the price is staggered according to order quantity, which is not well thought out, especially for smaller and medium-priced stores. In addition, customers get points without us as a store getting anything out of it. Unfortunately, we are not satisfied at all at the moment, too bad, because it lookspretty good at the beginning.
Hello PicArt,
Thank you for your review & feedback! Please allow us to address some of the points you have brought up accordingly.
1. The Pricing: This is currently stated clearly in our website and dashboard pricing page. We will get our team to update it on the Shopify app listing as well.
2. The Coding: For the social actions, it would not be possible for Stamped.io to track whether the customer completes the action, as this is not allowed by the social apps. It is the same for any other reward apps. Most customers will follow through with the action once they click on the CTA button.
3. The Design: The ability to redeem rewards within the checkout page is a limitation imposed by Shopify, as it requires editing the checkout page template file and this is only available on Shopify plus stores. The same limitation is applied to the other reward apps without exception.
The icon on mobile device can be adjusted using CSS to prevent the overlap issue, which we have fixed accordingly for your store.
Our representative have reached out to you through email as well to provide further assistance with the setup of your account :)
This is a 'must have'. Works very well, easy to setup and use. Just started using the loyalty section recently, so easy it's ridiculous. Love this addon.
Incredible customer service - had a few issues with set-up but they helped with everything and were able to answer all my questions quite quickly! Highly recommend!
LOVE THIS APP AND CUSTOMER SERVICE IS PHENOMENAL!! I've just installed it and had one minor issue but they were so quick to respond!
Bad support.
I hope this message finds you well. Firstly, I want to extend my sincerest apologies for the delays you experienced with our support. Your feedback is invaluable to us, and we truly appreciate you bringing this matter to our attention.
Regarding the challenges you faced with connecting the Klaviyo integration, I understand how frustrating it must have been, especially without prompt clarification and assistance from our team. Please accept our apologies for any inconvenience this may have caused you.
We are committed to ensuring that every customer interaction is met with the utmost care and efficiency, and it is clear that we fell short of this commitment in your case.
Furthermore, If there is anything else we can do to assist you or if you require further clarification regarding the Klaviyo integration or any other matter please don't hesitate to reach out.
Once again, I apologize for the inconvenience and frustration you experienced. We value your business and the opportunity to make things right. Thank you for your understanding and patience.
Your partners in success,
All of us at Stamped
Had some hiccups using the app but mostly due to myself. Stamped.io has amazing customer service and i'm very impressed. Highly recommended the app and if you get stuck don't hesitate to reach out to them!
This app has great features. I wanted to use this. Email support is friendly, but it takes 24 hours to receive a reply for a software product (which seems to be conflicting with my other apps / shopify settings). This is much too slow/ too hard to resolve. I've dedicated 4 business days (12 hours a day to resolve while working with shopify/ other app providers) these issues and now I've given up. I am using another rewards program as I need real-time support.
Hello My Mia's Skin Relief,
Thank you for your review and feedback.
We are sorry to hear that the support team's reply speed was not up to your expectations. We aim to reply to all enquires within 24 hours, and there are also a comprehensive onboarding guide, along with our help center that contains all the information that you require to get started: https://help-rewards.stamped.io
We hope you will consider using Stamped.io again in the future :)
Support responds very quick and is very helpful, and they have easy solutions for any problems you have.
I have used Stamped for my reviews and have expanded to also use Stamped for my loyalty program and I couldn't be happier. Their programs are exceptional and their customer support is outstanding!!! I highly recommend!