Stamped Loyalty & Referrals

Extremely disappointed. I wasted weeks of my time, and my coder's time and money spent to get this running. So many issues I don't know where to begin. The points program does not work consistently, the referral program is buggy and I received far too many complaints from my customers. Website speed is now dramatically slower because this platform is incredibly buggy and laggy. Their launcher takes way too long to load. Customers are unable to redeem rewards or refer a friend. Customer support for these critical issues is brutal - support takes 4-5 days to respond. We informed technical support 3 times that there were issues, and each time they replied with a 'fix', only to have another issue arise. The final straw for me was when their server crashed rending the whole platform useless, and customer service did not respond for 4 days. This not only was a waste of time and money it also has had a negative effect on my brand and I now have angry customers to deal with. The whole point of this app is to enhance our customer's experience and retention yet it did the complete opposite. Shockingly bad app with shockingly bad customer service.

I used this app together with their Product Reviews. Works well perfectly for my website. Prompt response from the team and appreciate their initiatives to advice us on the implementation. Great layout, functions, display widgets, customization and ease of setup. It provides all that we need!! Highly recommend.

In my opinion it is a very good app to encourage your customers to buy items as well as save money at the sametime, now i gave it 4 stars because I do not really know how to work the whole code part of this and I do not want to mess around with it and mess up my current online store.

Don't recall getting such good support from any other developers! The app is perfectly made, and you'll find the options you need. Doesn't overload your website.

The customer service of stamped is always friendly and helpful, nevertheless, the program is unfortunately not recommended at some important points, I list them now: 1. The Pricing: Here on shopify you can't see that the prices depend on the order quantity of the store. For example, we are a store with low-priced products and now we are supposed to pay over $600 just because we get over an order quantity of 4000 pieces. These pricing scales by order quantity were not specified here in Shopify. 2. The Coding:
It is easily possible to redeem the points via social media without performing any action. e.g. a customer clicks on Facebook Share, but it does not share it, yet the points are credited to him. 3. The Design
The design in general is good, but as soon as you want e.g. the customer to be able to redeem his points in the checkout area, you have to pay over 2000 dollars for it (Shopify Plus).
In our case, the icon in the mobile device is also above the home button, so the customer can no longer click the home button, but that is one of the minor problems with this app. Overall:
The app itself is good, but the price is staggered according to order quantity, which is not well thought out, especially for smaller and medium-priced stores. In addition, customers get points without us as a store getting anything out of it. Unfortunately, we are not satisfied at all at the moment, too bad, because it lookspretty good at the beginning.

So far so good! Easy to set up. Easy for customers to navigate. So many options to choose from. Highly recommended. (Have only had it for a few days)

A really good way to add an incentive for users to shop at your store. I am really glad I found stamped!

I have been unable to get in touch with customer support. The entire loyalty suite seems flawed in major ways. Examples:
Customers can only redeem their points via the launcher (which we don't want to use because it's another interstitial customers have to contend with), or in the checkout (a feature that Shopify is sunsetting next August).

We have a dedicated landing page that we're trying to build, however, there is no logged-in state for a customer, despite the page prompting the customer to login. If a customer is logged in, they should be able to see their points balance and which tier they're on. We are paying for this functionality but not getting it.

With regard to earning points, if you want to set it up so that the customer earns more points when they're a VIP, you have to create two different options for earning points. Unfortunately, in the "how to earn points" grid, both options will show. For example, if your non-VIP earns 1x point per $1 spent and your VIP earns 2x points per $1 spent, both boxes will show next to each other. This is a very confusing situation for a customer.

The emails available for this app are really unattractive and require a heavy lift to update and stylize. Be prepared for that!

Finally, we want to add points balances to the customer accounts, however, this doesn't appear to be an issue. Overall, I'm really disappointed with this app and the lack of support I've been able to get.

This app has great features. I wanted to use this. Email support is friendly, but it takes 24 hours to receive a reply for a software product (which seems to be conflicting with my other apps / shopify settings). This is much too slow/ too hard to resolve. I've dedicated 4 business days (12 hours a day to resolve while working with shopify/ other app providers) these issues and now I've given up. I am using another rewards program as I need real-time support.

I have been emailing them for 8 days about a few questions and they never get me what I want to know. One of the team members told me my idea will work but the other one told me not. I will not recommend their app at all, they cannot make good communication not even speaking an APP