Stamped Loyalty & Referrals

So great and easy to use!
I highly recommend using this platform, especially if you are a start up as shopify have made this simple to use.

Tremendous disappointment. So many issues it's hard to explain all here. Their system doesn't fundamentally work. Their launcher API takes 20+ seconds to load. Customers are unable to redeem rewards. Customer support for these critical issues is basically non-existant.

Great application paired with stamped.io reviews. Easy to use interface for the shop owner along with our customers. Puts recently shipped orders in a Queue to send an email with a review request to the customer, only once the shop owner's permission is granted. Having Stamped.io on my website has greatly boosted the trust behind my company/products and makes selling online a breeze.

We already used the Stamped reviews app, so it was super easy to set this one up and make them work together. Love the integration with Klaviyo. Also we had some issues getting it set up but the team was SO helpful and quick to answer questions and get it resolved.

Customer service is the best. Its evident they want you to succeed with their product. I had a few design changes above my paygrade and Ivan had me taken care of in no time. 5 stars!

I used to LOVE this app when it was the free version... no bugs or issues...then I had to start paying PREMIUM which is a ridiculous amount of money....costing 50% or more of what it costs to run all of Shopify..... since the update I can no longer access customers points on POS if they have more than one reward to use. Customer support is useless as you can only contact thru email and it takes at least a day for someone to get back to you. I will be looking for a new more affordable points system to use.

Quick and helpful customer service. This is one of the ONLY referral apps that let you send coupons directly for referrals, instead of working around a complicated points system. It's also one of the only ones that really allow in-depth customization of the launcher. So glad I found this!

Dashboard is having issues. Unable to load customer details and their points, which means you cannot manually credit/debit points for them or check their points balance.

Developers are very slow in fixing bugs. Not recommended for a paid app.

Upon further checking, many customers points are not credited at all. This has caused great distress to our business as we have no way to track back how many points each customer should have. All we see is regular customers who have bought multiple times are not credited with any points at all.

This app is so buggy it should be avoided.

UPDATE AFTER DEVELOPERS REPLY
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No, the problems persist even till today (26 Nov 2023). Migrating to 2.0 did nothing to help. Customers who referred friend does not get rewarded, customers who left reviews does not get rewarded, customer do not get rewarded during their birthdays. Nothing works. AVOID AT ALL COST.

In love with this app. The free plan already has amazing inclusions. It looks super sleek, has a lot of customisation options and was exactly what we were after. I found the setup a tiny bit clunky mostly because there wasn't a roadmap what to do first and where to place the widgets. There are links and explanations on their website that I found later but would've been great to have a bit of a setup wizard. I found some small design flaws with some widgets and had a few questions (it wasn't quite clear if existing members get enrolled automatically and if they get the bonus points we had set up) so I emailed their support team and they got back to me within minutes regardless of what time of day. Their responses were personal and not just copy and paste replies and really helped - some of the best customer service in a long while. Can only recommend!

For me, this is the best loyalty app : fully customizable, the app is fast and reliable, great loyalty programs and the most generous free plan. Amazing ! The only cons would be that you need to have basic knowledge of code in order to use full features of the app. But you'll be fine already like this.