Stamped Loyalty & Referrals , 137 条评论
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Dashboard is having issues. Unable to load customer details and their points, which means you cannot manually credit/debit points for them or check their points balance.
Developers are very slow in fixing bugs. Not recommended for a paid app.
Upon further checking, many customers points are not credited at all. This has caused great distress to our business as we have no way to track back how many points each customer should have. All we see is regular customers who have bought multiple times are not credited with any points at all.
This app is so buggy it should be avoided.
UPDATE AFTER DEVELOPERS REPLY
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No, the problems persist even till today (26 Nov 2023). Migrating to 2.0 did nothing to help. Customers who referred friend does not get rewarded, customers who left reviews does not get rewarded, customer do not get rewarded during their birthdays. Nothing works. AVOID AT ALL COST.
Hello Unnie K-Shop Team,
Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you've been facing with the Loyalty app. We understand your concerns and the impact these issues have had on your business.
Our team is actively working to address these problems, and we're in the process of migrating merchants to our new Loyalty 2.0 experience. This should help resolve many of the challenges you mentioned, particularly those related to the dashboard and point tracking.
We genuinely appreciate your patience during this transition, and we're committed to ensuring the Loyalty app works seamlessly for your business. Your feedback is invaluable in making the necessary improvements.
If you have any specific questions or require further assistance, please don't hesitate to reach out to our product support team at support@stamped.io. We're here to help and ensure that your experience with our app is nothing short of exceptional.
Your partners in success,
All of us at Stamped
Such an easy service to customize and add to our store. The price is also pretty solid for the value of offered services. We recently re-branded our store and had an issue with updating our URL within the rewards launcher. The support team was very quick to respond to our ticket and had the issue resolved by the next day. If only all developers were as friendly and helpful.
Hi there Exxtended image hair team!
Thank you for your fantastic review of Stamped Loyalty! We're thrilled to hear that our service has been easy to customize and integrate into your store. Providing value at a solid price point is one of our key objectives, and we're glad that you find the services we offer worthwhile.
We apologize for the issue you encountered while updating your URL within the rewards launcher during your store rebranding process. However, we're delighted to hear that our support team was quick to respond to your ticket and resolved the issue by the next day. We strive to provide friendly and helpful assistance, and we're glad we could meet your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to support you in maximizing the benefits of using Stamped Loyalty.
Thank you for choosing Stamped, and we appreciate your valuable feedback.
I love how easy this app is to use and update. We've only been using it for a handful of months and it's been wonderful for our consumers. We are finally able to give back to our valued consumers who have followed/stuck with our brand/products over the years.
Hello Vermont Smoke & Cure team,
Thank you for your outstanding 5-star review! We're thrilled to hear how much you appreciate Stamped Loyalty.
It's fantastic to know that you find our app easy to use and update. We strive to make managing your loyalty program as seamless as possible. We're delighted that your customers have been enjoying the benefits, and that you can now give back to your loyal consumers effectively.
If you ever have more feedback or need assistance, please feel free to reach out. We're here to help you make your loyalty program even more rewarding for your valued consumers.
Your partners in success,
All of us at Stamped
Easy and flexible - smooth to install, helpful support, good coaching prior to launch, and now it is purring like a kitten. What's not to love?
Hello Thanksgiving Coffee Company team,
Thank you for your fantastic 5-star review! We're delighted to hear about your positive experience with Stamped Loyalty.
We're thrilled that you found our app easy to install and flexible. Providing an intuitive and adaptable solution for our customers is a top priority for us. We're also glad to hear that our support team was helpful, and our coaching assisted you before the launch, ensuring a smooth experience.
It's great to know that your loyalty program is running smoothly and that you're enjoying its performance. We appreciate your kind words and your love for our app!
If you ever have more feedback or need further assistance, please don't hesitate to reach out. We're here to help you make the most of your loyalty program.
Your partners in success,
All of us at Stamped
Prompt customer service and lots of support. We have enjoyed the app and it works well for our store.
Hello Olive Herb Co team,
Thank you for sharing your positive experience with Stamped. We're thrilled to hear that our customer service and support have met your expectations and that our app is working well for your store.
We're here to support your success, so if you ever have any questions, suggestions, or need assistance with anything, please don't hesitate to reach out to us at support@stamped.io. Your satisfaction is our priority, and we're committed to continually providing the best service possible.
Thank you for choosing Stamped. We appreciate your support and look forward to helping your store thrive.
Your partners in success,
All of us at Stamped
We love Stamped! Recently migrated from Yotpo and we love that we have all the features we need for much less.
Plus, their support is really good, it wants for nothing!
Hi there Undrdog team!
Thank you for your amazing review of Stamped Loyalty! We're thrilled to hear that you made the switch from Yotpo and are loving the features we offer at a more affordable price.
At Stamped, we strive to provide robust features that meet the needs of our users while offering competitive pricing. We're glad to know that you have found all the features you need within our Loyalty app.
Furthermore, we're delighted to hear that our support has met your expectations. We take pride in delivering excellent customer service and ensuring that your experience with our app is seamless. If there's anything else you ever need assistance with, please don't hesitate to reach out.
Thank you for choosing Stamped Loyalty, and we look forward to helping you further enhance customer loyalty and drive repeat purchases for your business.
Don’t recommend this app or this company, they charged me multiple times even after uninstalling and cancelling them. Which forced me not to be able to pay my overall bill. I was forced to pay them for a month service I didn’t use and they also charged me for August as well. Thieves
Hello BEYMOSS team,
We're truly sorry to hear about the frustrating experience you've had. It's certainly not the impression we want to leave on our merchants.
Our records indicate that a refund was processed to address the overcharges. We appreciate your patience in this situation and are glad we could resolve it.
If you have any further questions or concerns, please don't hesitate to contact our support team at support@stamped.io. Your feedback is essential to us, and we are committed to ensuring your satisfaction.
Your partners in success,
All of us at Stamped
There are certain aspects such as functions that coudl be better. it glitches quite a bit, but otherwise it's well automated most times. Customer service is quick to reply and helpful.
Hello NOOCI team,
Thank you for sharing your feedback. We appreciate your insights, as they help us identify areas for improvement and enhance your experience.
We're glad to hear that you've found our automation and customer service to be beneficial. Your satisfaction is a priority for us, and we're committed to addressing any glitches or areas where our app could perform better.
If you have any specific suggestions or features you'd like to see improved, please don't hesitate to let us know. Your feedback is invaluable as we work on refining our app.
Feel free to reach out to our support team at support@stamped.io with any further questions or suggestions. We're here to assist you and look forward to continually enhancing our services.
Thank you for being a valued part of the Stamped community.
Your partners in success,
All of us at Stamped
Excellent service. Bryan, my onboarding expert helped me to solve some issues and made the migration from another app more pleasant and easy. I've been a loyal customer of Stamped.. Now I wish they have more rewards for customers like me. ;)
Hello VARIOeveryday team,
Thank you for your wonderful 5-star review! We greatly appreciate your feedback and your loyalty to Stamped.
We're thrilled to hear about your positive experience with our service and how Bryan, your onboarding expert, assisted you in resolving issues during the migration from another app. Providing a seamless and pleasant transition is a top priority for us, and we're delighted to hear that you found the process smooth and easy.
Regarding your suggestion for more rewards, we genuinely value your input. We're continually working to enhance our offerings and cater to the needs of our valued customers. Your feedback regarding additional rewards is well-noted and will be considered in our ongoing development.
Thank you for being a loyal customer of Stamped. We're committed to providing you with an exceptional experience, and we look forward to making your journey with us even more rewarding.
Your partners in success,
All of us at Stamped
Looks promising in all the videos but DOES NOT DELIVER!
There is next to no support and so many glitches! It cant even calculate customers points properly. What a waste of 3 months of our money and time! Save yourself the headache and do not waste your time or your money. We are paying $479 USD a month for the top level and it doesn't work! What a joke!
Hello Wholefoods Refillery team,
I'm sorry to hear that you've had a frustrating experience with our program. I understand how important it is for you to be able to use our tools without any issues.
We appreciate your feedback and want to assure you that we're here to support you and advocate for your business.
I understand that Tarn, a member of our team, is currently working with you to resolve the technical issues you've been experiencing. We're committed to finding a solution that works for you and ensuring that you can use our program seamlessly.
I'll be reaching out separately to connect with you and ensure you're on the right support plan.
Thank you for your patience and understanding. We look forward to resolving this with you as quickly as possible.