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This is a great app. A really simple way of reengaging our customers and visitors. It helps automates some of the tasks that can be time consuming like keeping in touch and inspiring a large customer base.
Prompt response with the issue faced and friendly service from Andrea and i'm happy that the problem had been solved. Thank you.
Hi there Master Grocers team,
Thank you for taking the time to leave us a review! We're glad to hear that you had a positive experience with our customer support representative, Andrea. We take pride in providing friendly and helpful service to all of our Merchants.
We're sorry to hear that you experienced an issue in the first place, but we're happy to hear that Andrea was able to assist you and resolve the problem.
Thank you again for your feedback. We look forward to serving you again in the future!
Seems to have a lot of great features and was relatively easy to set up, but the most important feature (redemption) is confusing and leaves the user believing there's a glitch. To make it worse, all support is via email. So while our client steams over this problem, all we can do is say, "We emailed them." The issue seems to be that when a user wants to redeem awards, there is a discount code provided with a button next to it saying "Apply Code." Any reasonable user would click that button to apply the reward code. But that button simply COPIES the code without saying that is what happened. So, the user believes the reward was applied. BUT IT WASN'T.
So, when the user goes to checkout, the code is not applied. The user needs to paste the code into the discount code box. But without knowing the code was copied, not applied, and not knowing or getting instructions to paste the code, the user is left wondering what happened to their discount.
Seriously, all Stamped needs to do is to get any reasonable person to walk through this and they will figure out that they need to change the copy on the button and add instructions to the process. But for that, we need to go back-and-forth with emails.
Now, as I have clicked "submit review" at least 5 times, I have to wonder if Stamped even allows reviews with less than 4 stars. Because it is not allowing my review to post.
Hello Morinaga Nutritional Foods,
Thank you for your review and feedback.
The "Apply Code" function will apply the redeemed code to the cart on the checkout page as well. Our developer team is currently looking into the bug for your store.
In the meantime, we have updated the button to a copy function so that the program can continue to work for your customers. Apologies for the issue and please let us know through email if you have any further concerns.
Love this app! They are always so helpful. They are quick to respond and our customers love it. It ties in so nicely with the review program they have.
One of the best Applications that I ever used for marketing and make customers become a royalty . I’ve been using almost 3 years and I made decisions to upgrade plan for my website this year because I got more and more customers ,support team is super helpful Elvis he solved me the problem very quickly when something went wrong .Big thanks again Elvis from www.Samadoolcoffee.com
Fantastic Product! Fantastic Pricing! Fantastic Customer Service! Their review and loyalty programs are top-notch.
Don’t recommend this app or this company, they charged me multiple times even after uninstalling and cancelling them. Which forced me not to be able to pay my overall bill. I was forced to pay them for a month service I didn’t use and they also charged me for August as well. Thieves
Hello BEYMOSS team,
We're truly sorry to hear about the frustrating experience you've had. It's certainly not the impression we want to leave on our merchants.
Our records indicate that a refund was processed to address the overcharges. We appreciate your patience in this situation and are glad we could resolve it.
If you have any further questions or concerns, please don't hesitate to contact our support team at support@stamped.io. Your feedback is essential to us, and we are committed to ensuring your satisfaction.
Your partners in success,
All of us at Stamped
Customer service is very responsive and helpful. App works great. Looking forward to see how customers like it :)
This app is great and integrates with shopify so easily. Amazing support team behind this app as well - I get the help I need within hours. Thank you stamped.io team for the wonderful app and service. Highly recommended!
Easy to navigate and customize templates. The "get started" guide didn't work very well, but it's easy without it.