评论 (107)

整体评分
4.2
每个评分等级的数量
  • 73% 的评分是 5 星
  • 7% 的评分是 4 星
  • 2% 的评分是 3 星
  • 2% 的评分是 2 星
  • 16% 的评分是 1 星
2023年10月26日

Have been using the app for several months along with the Shopify POS. Had been working well until approx 2 months ago.
“Support” has been very slow and issues still not resolved. I have been offered 2 free months which is helpful but unless resolved very soon I’ll be cancelling and looking for alternative provider for both reviews and loyalty.
Issues have been points not updated, random points added to customers who have not made purchases, points no longer visible on the POS to see customer points and discounts (we have to manually go to the stamped dashboard on desktop to view and manually adjust) and in a busy bricks and mortar store is impractical and time consuming)

Murphy & Bailey
英国
1年多 人在使用应用
Stamped.io已回复 2023年12月19日

Hello Murphy & Bailey,

We're genuinely sorry for the frustration you've faced due to the recent issues with our app, especially regarding its integration with Shopify POS. Your feedback is crucial for us to pinpoint areas needing immediate attention.

The problems you've highlighted, specifically with points not updating, discrepancies in points allocation, and the inconvenience caused in viewing customer points and discounts via the POS, are crucial for us to address swiftly. We acknowledge the strain this has placed on your daily operations and deeply regret the inconvenience.

Regarding the delay in resolution and the compensation offered, we understand that these matters require swift action and resolution. Our team is actively working to rectify the situation, especially the intricate Shopify POS integration issues.

We're committed to ensuring a seamless experience for you and your customers. Your loyalty is highly valued, and we're dedicated to providing the support and solutions you deserve.

Your detailed feedback helps us focus on the areas needing immediate improvement. We're determined to make things right and regain your trust. If there are any additional specifics or concerns you'd like to address, please don't hesitate to reach out to us directly.

Thank you for your patience and for entrusting us with your business,
All of us at Stamped

2022年8月6日

This app is really nice in many ways BUT they have absolutely NO LIVE SUPPORT. You can't chat and you can't call. You can ONLY send emails back and forth -- often taking a full day or multiple days inbetween replies. So if you have a problem, it will take you days and WEEKS to get it resolved. We have SO MANY unhappy customers right now because they have been trying to fix something for nearly 3 weeks at this point. Even though I think this is the bets loyalty app out there in terms of features, if I could go back I wouldn't select it for this reason.

CONQUERing
美国
20天 人在使用应用
Stamped.io已回复 2022年8月31日

Hi Conquering team,

I can appreciate how our email support can take longer than live chat support, especially with complicated issues that require work from escalated or engineering teams.

Recently, we have all created Calendly links that allow us to schedule calls with our merchants in order to serve them better. While live troubleshooting is still not an option, we hope that these calls will get us on the same page with desired outcomes, and issue understanding.

I'll reach out to you directly to discuss our options and see if there's anything we can do to help your customers!

2024年6月29日

Hi, I am not using the app, how can I delete all the data in my site?

ALECRIM.lab
巴西
大约24小时 人在使用应用
2023年8月3日

Don’t recommend this app or this company, they charged me multiple times even after uninstalling and cancelling them. Which forced me not to be able to pay my overall bill. I was forced to pay them for a month service I didn’t use and they also charged me for August as well. Thieves

BEYMOSS
美国
接近2年 人在使用应用
Stamped.io已回复 2023年10月11日

Hello BEYMOSS team,

We're truly sorry to hear about the frustrating experience you've had. It's certainly not the impression we want to leave on our merchants.

Our records indicate that a refund was processed to address the overcharges. We appreciate your patience in this situation and are glad we could resolve it.

If you have any further questions or concerns, please don't hesitate to contact our support team at support@stamped.io. Your feedback is essential to us, and we are committed to ensuring your satisfaction.

Your partners in success,
All of us at Stamped

2022年1月17日

I have only had the app for a day. I had to reach out to customer support a few times and each time Elvis, yes Elvis answered my questions in a timely manner and were very helpful by sending screenshots and steps to help resolve my issues of being a new user.

The Gregarious Goose
美国
大约21小时 人在使用应用
2022年1月12日

Easy to use. Good customer service. Best for loyalty program apps.I recommended this so just give a try you might need this.

Prameria
韩国
5天 人在使用应用
2021年12月2日

I have just installed this app and I am very happy with it, not to mention the support team who are very helpful, thank you to the support staff I have engaged with so far.

Familiar PlayThings
澳大利亚
大约11小时 人在使用应用
2021年11月24日

I am currently relaunching my store and wanted to add a reward program. I really like the looks and features of this app. I can only give it 3 stars though because it loads super slow for me. It's taken hours for the widgets to load not only on my website but while setting it up. I thought it might be due to my site being password protected but it was still running painfully slow with it removed. I will deal with it for now but I probably won't be upgrading to paid. Will have to search for another app.

Island Blu Studio
美国
1天 人在使用应用
Stamped.io已回复 2022年2月9日

Hello Island Blu Studio,

Thank you for your review and feedback.

Our display widgets are optimized to load in Shopify stores within seconds, and they should not be taking hours based on the extensive tests done.

Our engineers will continue to work on improving the load times of the widgets and ensure that the rewards program will be a smooth experience for your customers/visitors to the store.

The support team is also available 24/7 via email (hello@stamped.io) should you require any assistance with the setup :)

2021年11月13日

Amazing app. alot of options, you can customize and design how you feel like. The support always answer fast and helping. Highly recommended.

IL-Keys
以色列
8天 人在使用应用
编辑时间:2021年10月28日

The app is very robust but, if I had known they had NO LIVE SUPPORT by phone or chat, I would have gone with a different option. It is wasting so much time and creating so much frustration to not be able to get quick answers and help with this set up. The online resources are solid but don't answer every question by any means. I have the reviews and loyalty app bundle and it costs as much as my business' RENT. So, for that, I would have expected a lot better service. Pretty disappointed.

MyCONQUERing
美国
4天 人在使用应用
2021年9月20日

Customer service is very responsive and helpful. App works great. Looking forward to see how customers like it :)

Icon Age Defense
美国
9天 人在使用应用
编辑时间:2021年9月7日

Seems to have a lot of great features and was relatively easy to set up, but the most important feature (redemption) is confusing and leaves the user believing there's a glitch. To make it worse, all support is via email. So while our client steams over this problem, all we can do is say, "We emailed them." The issue seems to be that when a user wants to redeem awards, there is a discount code provided with a button next to it saying "Apply Code." Any reasonable user would click that button to apply the reward code. But that button simply COPIES the code without saying that is what happened. So, the user believes the reward was applied. BUT IT WASN'T.
So, when the user goes to checkout, the code is not applied. The user needs to paste the code into the discount code box. But without knowing the code was copied, not applied, and not knowing or getting instructions to paste the code, the user is left wondering what happened to their discount.
Seriously, all Stamped needs to do is to get any reasonable person to walk through this and they will figure out that they need to change the copy on the button and add instructions to the process. But for that, we need to go back-and-forth with emails.
Now, as I have clicked "submit review" at least 5 times, I have to wonder if Stamped even allows reviews with less than 4 stars. Because it is not allowing my review to post.

Morinaga Nutritional Foods, Inc.
美国
4个月 人在使用应用
Stamped.io已回复 2021年9月8日

Hello Morinaga Nutritional Foods,

Thank you for your review and feedback.

The "Apply Code" function will apply the redeemed code to the cart on the checkout page as well. Our developer team is currently looking into the bug for your store.

In the meantime, we have updated the button to a copy function so that the program can continue to work for your customers. Apologies for the issue and please let us know through email if you have any further concerns.

编辑时间:2021年8月9日

Easy to navigate and customize templates. The "get started" guide didn't work very well, but it's easy without it.

LizIdahoArt
美国
3天 人在使用应用
2021年8月6日

Installed reviews and loyalty, Some features are not available in australia yet are included in the price. They don't offer a substitute or reduced rate. No live support.

MARVI
澳大利亚
大约1个月 人在使用应用
2021年7月28日

This app is amazing! Both the review section and the rewards section are so easy to use. Customer service the best I've had to deal with, quick response and clear precise instructions! Definitely recommend!

Kidz N More Online
澳大利亚
1天 人在使用应用
2021年7月23日

I have been using Stamped.io for collecting reviews for my online shop for the past 2 years. Perfect in every way. Only recently we decide to use the referral functions in Stamped.io; Simple to implement, configure and fast to kickstart. And even if you are stuck or having problems. The customer support is fantastic for they are fast and perfect in their resolution.

KISS mineral
马来西亚
8天 人在使用应用
2021年6月3日

Super easy to use and the tutorial is really helpful! I'm usually a close and figure out type of person, but the tutorials were quick and easy! I can already sense I will enjoy this app a lot!

The Chew Crew
加拿大
3分钟 人在使用应用
2021年5月19日

Great app, really recommend to download. It has a lot of great features and it is very simple to use.

JJs Card Emporium
美国
5分钟 人在使用应用
2021年5月3日

This app is very easy to use. It allows you to create your rules regarding rewards, and track new customers and points given.

Love, Treasure
美国
17天 人在使用应用
2021年4月27日

I really like this rewards program. It was easy to set up but if you do have questions, customer service is very helpful and quick to respond. The free version comes with a lot of features including a dedicated rewards page.

Cake for Breakfast Company
美国
2天 人在使用应用
2021年4月22日

In love with this app. The free plan already has amazing inclusions. It looks super sleek, has a lot of customisation options and was exactly what we were after. I found the setup a tiny bit clunky mostly because there wasn't a roadmap what to do first and where to place the widgets. There are links and explanations on their website that I found later but would've been great to have a bit of a setup wizard. I found some small design flaws with some widgets and had a few questions (it wasn't quite clear if existing members get enrolled automatically and if they get the bonus points we had set up) so I emailed their support team and they got back to me within minutes regardless of what time of day. Their responses were personal and not just copy and paste replies and really helped - some of the best customer service in a long while. Can only recommend!

Beautiful Bundles
澳大利亚
2天 人在使用应用
2021年4月4日

Super easy to use and excellent marketing service. Makes customers come back and build loyalty. Love it!

TheBXGStore
美国
9天 人在使用应用
2021年2月16日

A really good way to add an incentive for users to shop at your store. I am really glad I found stamped!

Voxxer
美国
大约4小时 人在使用应用
2021年2月12日

Easy to use and guides you through every step. This is perfect for pushing more customer centered companies to get rated. Thanks!

WallsProducts
美国
3分钟 人在使用应用
2021年2月4日

This is a great app. A really simple way of reengaging our customers and visitors. It helps automates some of the tasks that can be time consuming like keeping in touch and inspiring a large customer base.

Italian Roasts
加拿大
4分钟 人在使用应用
编辑时间:2021年1月24日

Great App. Easy to install and use.
Customer service is excellent.
They provide good support and tips with detailed explanations which are very useful.

Galaxone
新加坡
13天 人在使用应用
2021年1月17日

Easy to setup and use and our Customers love the loyalty points and we are collecting quality reviews.

Unique by Yoggiebear
新西兰
6个月 人在使用应用
Stamped.io已回复 2021年1月19日

Hello Unique by Yoggiebear,

Thank you for your review and kind words!

We are glad to hear that both our reward & review apps are working out well for your store.

We hope that you'll enjoy using Stamped.io to increase customer loyalty and drive sales!

编辑时间:2021年1月11日

I used this app to set up a loyalty programme. As a starting webshop having a lot of the functionality in the free version is very nice. The setup is a little complex. The support team is great, they answered all the questions I had in a few hours. I would have given 5 stars if the funcionality of choosing a name for your points would be provided in the free version. This part can't be translated wich means I have to keep the English name "Points" in my Dutch programme.

Wazegde
比利时
1天 人在使用应用
Stamped.io已回复 2021年1月14日

Hello Wazegde,

Thank you for your review and feedback on our rewards app!

We are glad to hear that the support team was able to assist you with setting up the app.

We will definitely look into the translation of the "points" wording and bring this up with the development team for discussion as well :)

2020年12月27日

I am about to launch the Loyalty App and want to express my extreme satisfaction with the ease of setup. Likewise, when I was slightly confused about next steps, the team was incredibly helpful and responsive when I was looking for guidance and confirmation that I was on the right track. I am also happy to see that there is a way to import existing customer points so they can take advantage of purchases made before this program went into place. I will write another after I have this launched for my customers.

Grace Urban Apothecary, LLC
美国
21天 人在使用应用
2020年11月24日

J'ai utilisé cette application pour pouvoir créer un lien plus fort avec mes clients sous un système de récompense en points, en parrainage... Après je suis toujours dessus car j'aimerais qu'il s'affiche en français sur mon site mais je n'ai pas encore trouver comment!

SiBody
法国
16天 人在使用应用
2020年11月4日

i love the convenience of the app. it has been very helpful to my business. i love how i was able to easily connect it to shopify

Breast cancer slayer
美国
14天 人在使用应用
2020年10月24日

I love this Mango body butter. I only use a little and my skin feels amazing. I have very dry skin and especially around this time of year so I need something to stop my skin from being dry and this worked. I would definitely buy it again.

Everything Naturally Sweet
美国
8分钟 人在使用应用
2020年10月4日

Four stars just because I have yet to really delve into all of the features, but what we are utilizing is absolutely wonderful! User friendly and easy to customize. Thank you from RosiePanda!

RosiePanda
美国
18天 人在使用应用
2020年9月11日

Downloaded what I thought was going to be a loyalty app. Got a customer reviews app instead. Talk about a bait & switch.

Tipsy Hues
美国
4分钟 人在使用应用
Stamped.io已回复 2020年9月11日

Hello Tipsy Hues,

Thank you for your review.

Stamped.io runs 2 apps currently: Reviews & UGC, Loyalty & Rewards.

You can actually downloaded our loyalty app, since our reviews app is a separate listing.

Our support team will be getting in contact with you to sort out the issue :)

2020年8月14日

I love this app! Its easy to use and helpful to gain customers! Thank you so much for making a free plan!

NoOne's Store
美国
大约1小时 人在使用应用
2020年7月28日

Loved how quickly Stamped.IO synched with Shopify and imported our customer data. Highly recommend this App!

CP Nutrition
美国
6天 人在使用应用
2020年7月27日

Awesome application, with an even better support team.

Had one simple issue (That was COMPLETELY my own fault), e-mailed the team, and within 45 seconds I had an answer.

Now thats SERVICE!

The Carbon Fiber Outlet
美国
9个月 人在使用应用
2020年7月22日

Fantastic Product! Fantastic Pricing! Fantastic Customer Service! Their review and loyalty programs are top-notch.

Digital Supply USA
美国
大约4小时 人在使用应用
2020年6月16日

Great app to automate reward points, does everything needed and more. Support is very responsive as well, highly recommend.

Uncle Henry's Products
美国
14分钟 人在使用应用
Stamped.io已回复 2020年7月11日

Hello Uncle Henry's Products,

Thank you for your kind review!

We're glad that you're liking our app and support, and we hope that you'll enjoy using Stamped.io to increase social proof and drive sales :)

编辑时间:2020年5月29日

Estoy empezando a usar esta aplicación porque me parece buena para hacer que los clientes se sientan más felices con sus compras. Por el momento el configurarla ha sido sencillo pero sí se necesita un poco de conocimiento de código. Espero poder verla en acción muy pronto. Se ve muy completa y la apariencia es muy hermosa (me encanta). La verdad estoy feliz con esta aplicación. Por el momento la estoy usando gratis y como en mi país el idioma es español, he estado traduciendo todo. Algunos botones aún no encuentro dónde traducirlos pero la aplicación permite hasta dónde he conseguido, traducir un 95% lo cual es muy bueno.

TocToc CR
哥斯达黎加
4天 人在使用应用
Stamped.io已回复 2020年7月11日

Hello TocToc CR,

Thank you for your review and kind words!

We're glad that you're liking the ease of setup, and we hope that you'll enjoy using Stamped.io to increase social proof and drive sales :)

2020年5月16日

App installation was very easy and right after installation, the setup was super easy. A lot of features in the basic plan is something very nice. Thanks!

Bramley and Walker
英国
大约1小时 人在使用应用
Stamped.io已回复 2020年5月17日

Hey Bramley and Walker,

Thank you for your kind review!

We're glad that you're loving our app and we hope you'll have a great time utilizing Loyalty&Rewards to increase customer retention and drives sales :)

2020年5月11日

This is confusing because I selected stamped io for reviews and the loyalty program downloaded. it would he helpful to have the actula program i wanted to install be installed.

Nadra Care
美国
14天 人在使用应用
Stamped.io已回复 2020年5月11日

Hi there,

Thank you for your review :)

Our apologies that you're facing issues with the installation, this usually happens when you already have the Reviews & UGC app installed and the browser is caching the old session.

Our engineers will reach out to assists with resolving this issue.

:)

2020年4月26日

great help for new stores. easy to install and understand. would definitely recommend trying! also it's free!

Old Vegas
以色列
16分钟 人在使用应用
Stamped.io已回复 2020年5月10日

Hey there,

Thank you for your kind review!

We're glad that you're loving our app and we hope you'll have a great time utilizing Loyalty&Rewards to increase customer retention and drives sales :)

2020年4月23日

In my opinion it is a very good app to encourage your customers to buy items as well as save money at the sametime, now i gave it 4 stars because I do not really know how to work the whole code part of this and I do not want to mess around with it and mess up my current online store.

2Cuyt
美国
33分钟 人在使用应用