Starshipit shipping automation

I have been using Starshipit for the last 3 years now and I am finally ready to move to a different company once my billing cycle ends.

I never leave any reviews unless it's positive but this company genuinely needs some feedback so they can improve their system.

I always had small issues here and there with their system going down a few times and they weren't major so I continued using their service. However, in the last week, I had way too many big issues - like, the system duplicating all my orders when I tried to print labels and manifest a bunch of orders without me doing it. My orders have been affected and it took them so long to actually respond to me. Not to mention the first 3 emails were their lazy copy-and-paste standard resolution that just wasted hours of my time. I find it very unprofessional and rude that they sent me three emails of copy and past resolution when I emailed them their resolution didn't work. It affected my business and no one actually cared enough to look into the issue and resolve it while I kept chasing them up to escalate. In the end, I had to find a way on my own to print labels and manifest via Shopify, not via Starshipit app.

I have been trying to ask to speak to someone as I called their customer service number that was shown on their website at least 10+ times and no one got back to me. Not to mention, they are now ignoring my emails requesting to speak with someone.

I'm so disappointed that I have invested in working with this company for the last three years and this is how they treat their customers. I really hope this review can give them some sort of feedback for improvement.

StarShipIT has provided the perfect solution for connecting my DHL shipping services and creating a very smooth process!

Couldn't be easier to use Starshipit and Shopify together! When I signed up, the customer support team gave me a call to help me set up my account, meaning I couldn't screw anything up. Highly recommend!

Starshipit has been absolutely brilliant for us. We had used a few shipping/fulfilment management services before, but Starshipit is by far the most feature-rich of the lot and is priced very well for the level of functionality you get.
The support is brilliant (thanks Anthony) and getting everything set up was super easy and intuitive.

Have found StarShipIT very straightforward to use. The integration with Shopify has streamlined our process which has helped us manage a significant uplift in orders.

Great app, lots of support and easy to use! Highly recommended! Anthony Has been of great assistance to our business

Been an immense help in growing our business and automating the systems in place to bulk generate large order quantities daily!
Their support team is always readily available to help with any issues needed!

Has saved us so much time! Easy to implement on the site, easy to use. Friendly and accessible customer service.

When we made the switch to 3PL, we set up StarShipIt and it has been absolutely brilliant. There are always little quirks when transitioning to any technology, but implementing SSI has been super easy for us - really straight forward to install and set up, and whenever we've had a challenge or needed to set something up the customer service has been almost instant. It has made our lives so so so much easier, and we are incredibly grateful for that. Highly recommend the app.

This app has made our shipping/label process SO much easier.
At the moment we are only using with one shipping company but I know the app can do so much more than what we use it for. I will eventually get around to getting the most out of it.

The customer service is so quick and reliable.

Worth it! Especially if you are individually putting in addresses/measurements/weights like I was - you don't have to do any of that with this app.